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“Pleasantly Surprised!”
Review of Pineapple Inn

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Pineapple Inn
Ranked #31 of 38 Nantucket B&B and Inns
Wayne, Pennsylvania, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pleasantly Surprised!”
Reviewed August 26, 2013

After reading the reviews here, I wasn't expecting much. In fact, I was expecting somthing akin to Harry Potter's cupboard under the stairs. We booked a last minute trip and there were very few hotels with availability. We chose the Pineapple Inn because it was a lot less expensive than other options in town. Our room #10 on the third floor was small, (banged my head on the sloped ceiling once or twice getting into bed - remember to duck!) but the bed was comfortable, and the bathroom had obviously been upgrated rencently. I thought this Inn was a tremendous value for the money. Throw in use of the pool and beach at the Summer house and it's even a better value. We aren't the type of people who need a Conciege, or an Innkeeper present, but if you do you might want to look elsewhere since there was nobody present to check us in or out. The location is fantastic, easy walk to all town restaurants and shopping. The only negative was our next door neighbor, a "very loud drunk girl" who came in slamming her door at 4am. But, hey I guess there are jerks everywhere.

Room Tip: We loved the 3rd floor - but lots of steps!
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  • Stayed August 2013, traveled as a couple
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Helpful?
Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerHouseMgmt, Manager at Pineapple Inn, responded to this review, October 15, 2013
Thank you for your kind words. We appreciate it when our guests take the time to share thoughts about their Summer House experience. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Pasadena, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 31, 2013

This 19th century B and B is located within blocks of everything in Nantucket's TOWN and that's the biggest reason to stay here. We were able to walk to everything we needed in just a few minutes: a huge plus. If you are looking for large, plush rooms, don't reserve here. The room we stayed in (#3 on the first floor) is small, but had a comfortable bed, HDTV and the fastest Wifi I've encountered anywhere in a hotel. An advantage of room 3 is that just outside is a "parlor" that we used on more than one occasion to make our room feel bigger. We seemed to be the only ones using it at all. The bathroom is newer and very large and comfortable. I guess the biggest issue with Room 3 is that the lock takes about 5-7 attempts to open AND there is no deadbolt or chain for further security. Since the building is left unlocked 24/7, this could be a concern if security is a huge issue to you.

  • Stayed July 2013, traveled as a couple
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Helpful?
3 Thank TRRDTTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 12, 2012

We have stayed at the Inn for the past 5 years. They have been fine for our needs.They are reasonably clean and have a nice continental breakfast with fruit. We have enjoyed the pool and beach at their sister hotel (B & B) The Summer house as part of the deal. With transportation to boot. However on the weak side is there is No TLC and very tired looking place. Absentee ownership shows. The are no niceties. like fresh flowers in rooms or afternoon tea and cookies. the bedspreads must be at least 10 years old. There is a strong feeling of no one caring.
Whlie we were at the pool I used the shower before swimming in pool. They have the most disgusting carpeting in their bathroom for the last 6 years. At a place that charges 25. for a hamburger this is an outrage that their bathrooms are so unsanitary. Well... an employee must have tried to clean the smelly carpeting by pouring bleach outside the shower ( inside the dressing room) there are no hooks or bench to hang your things just remnents of a hook which I tried unsuccessfully to hand my things. They fell on the floor and were all ruined (I found out later) by the bleach. I reported to the Inn and spoke to the innkeeper at the pineapple inn at 3 different times about the problem . They said they would get back to me and never did. I am fuming.

  • Stayed August 2012, traveled as a couple
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Helpful?
7 Thank Geierhealy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerHouseMgmt, Manager at Pineapple Inn, responded to this review, March 21, 2013
Guest,

It is great to learn of your 5+ years of loyalty to the Pineapple Inn and I'm sorry to learn that your last experience did not meet your expectation. We do take pride in being an Inn that provides travelers with a charming Nantucket experience.

We are the only group of Inns on the island that offers transportation and access to a pool. We will look into the incident you described with the bleach and will make any remedies possible. Our pool is a great amenity to our guests and we want to make sure the experience is as good as possible.

Thanks for your note.

Summer House
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Travelers are raving about these Nantucket hotels

Cooper City, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 25, 2012

Quaint little historic Inn located on a quiet street. Our room, #8, was spacious, clean and nicely decorated with quite a large bathroom, tub and a closet. Also had an air-conditioning unit, thankfully, as it was a record heatwave. Breakfast was delicious - fresh breads and muffins, granola with fruit, yogurt, juice, milk, cereal, coffee, tea, etc. - to eat on a rose-filled terrace. It was close to everything we wanted to do and easy to get to. I'd give it another star, but the absence of an on-site concierge and person to greet us was sorely lacking. It also didn't help that when we wanted to make dinner reservations at a neighboring property, all we received was an answering machine. I can understand why this is off-putting for some. For us it was fine, save for the little bit of effort to at least call or greet guests. The housekeeping staff were super nice and friendly, though. If mgt. spent some effort to have a knowledgeable person on property...this could be a great contender.

Room Tip: Second or third floor is defintely the way to go.
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  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Get_it_write
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerHouseMgmt, Manager at Pineapple Inn, responded to this review, March 21, 2013
Thank you for the kind words. We do offer a guests with great proximity to town and spacious rooms for a Nantucket property.

Unfortunately, we do not have a concierge on staff at the Pineapple Inn. The property is very small. However, you are welcome to use the services offered by the Summer House in Sconset. We will make sure this is clear in the future to all guests!

Thanks,

Summer House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2011

My husband and I along with 2 other couples stayed at the Pineapple Inn over the 2011 Columbus Day weekend. Since we spent most of our time out and about on the Island of Nantucket, the Inn was a great choice. We didn't mind that there was no roomservice, no Manager on site after a certain hour. The front door being left unlocked was refreshing. We live in a city where you lock everything at night, but in Nantucket, there is no reason to, and that was nice. We liked that the place was quiet, it felt as though you had this beautiful old Inn all to yourself. We found the rooms to be normal "Inn" type rooms, small but quaint. It was clean and the beds very comfortable. The fresh fruit and homemade baked goods and other breakfast items offered every morning were delicious. This was the perfect place to stay if you are like us, laid back, easy going and not looking for 4 star amenities. All 6 of us really enjoyed our stay and would go back to the Pineapple Inn. It's all about what you personally want from your stay, and for us, this fullfilled our needs perfectly.

  • Stayed October 2011, traveled as a couple
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Helpful?
Thank Maureen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 23, 2011

Creepy, almost abandoned setting.We had a keyed lock but no dead-bolt on bedroom door so we never felt safe at night. Our room was on the first floor,almost directly opening to a secluded small courtyard area. Scary at night ! Very little sleeping done during our two night stay.We came home exhausted , not refreshed from our stay on beautiful Nantucket.Don't trust the website-READ THE REVIEWS !!!!!!!!

Room Tip: Choose another inn !
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  • Stayed August 2011, traveled as a couple
    • Value
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Helpful?
4 Thank wearywanderer249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerHouseMgmt, Manager at Pineapple Inn, responded to this review, March 25, 2013
Hello,

We are sorry to hear that you felt unsafe in your room at the Pineapple Inn. We often recommend that our guests call us in advance and share their room preferences before we book a room for this exact reason, since everyone's needs are different. Because we offer a wide variety of rooms and Inn types, we would be more than happy to help you find a room that suits your wishes for your next visit to Nantucket. Please call our reservations manager, Carisa, at 508.257.4577 and she will assist you in finding the perfect room!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 12, 2010

You pay a lot to stay at a B&B in Nantucket, that's a given. But one would expect something for your money. At the Pineapple Inn, we shelled out too much money for a room we could barely pass each other in, let alone find anyplace to unpack and store our suitcases. In this, the smallest and least expensive room, there was no closet, no dresser, not even a single drawer. And there is no one to talk to because there are no innkeppers, no front desk, there is no customer service whatsoever. The cleaning staff puts out breakfast every morning and cleans it up...that is the extent of hospitality at this poor excuse for a B&B. Never again.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
6 Thank TLVGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerHouseMgmt, Manager at Pineapple Inn, responded to this review, March 21, 2013
Guest,

I am sorry to learn that we weren't able to meet your service expectations. The Pineapple Inn is a very tiny inn and provides guests with an experience differentiated from those of larger properties. It's reminiscent of having your own space for the weekend; a private guest experience without extensive staff attention. Some of our other Summer House properties do have the experience you are describing.

Guests at the Pineapple Inn are invited to take advantage of the amenities offered by our resort property in Sconset. We will make it known to guests that if they need services for the day, this is the best route. As to those guests that enjoy privacy, the Pineapple Inn provides it!

Thanks again for your note!

Summer House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pineapple Inn

Property: Pineapple Inn
Address: 10 Hussey St, Nantucket, MA 02554-3612
Location: United States > Massachusetts > Nantucket
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #31 of 38 B&Bs / Inns in Nantucket
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pineapple Inn 5*
Number of rooms: 12
Official Description (provided by the hotel):
A Distinctive Nantucket Inn in the heart of the Nantucket Historic District. The Pineapple Inn offers suites for all needs and tastes, and our guests also enjoy complimentary continental breakfast, our beautiful private bricked patio, and inviting common areas. We offer a range of amenities to offer you the perfect Nantucket vacation. Enjoy complimentary jitney access to our ocean resort in 'Sconset. Other amenities include air conditioning, priority seating at some of Nantucket's best restaurants, breakfast and more... Each room at the Pineapple Inn offers a distinctively Nantucket experience on a quiet street in the heart of the historic district. Learn more and view photos of each of our unique rooms, or call our helpful staff to be matched to your perfect room. ... more   less 
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