We stayed at this property for two nights.
First, let me say that the (older) woman working the breakfast area is a true mother; assisting the hoard of high school students that didn't have a clue how things worked... Mamá, Usted diserve toda la alabanza!
The sheets are nice and new and fresh with the option for daily or three day change. The bed was new and very comfortable with fabulous faux down pillows (on our king bed). All the other furniture seemed to be relatively the same from the past decade but not bad by any means (after all, it's a hotel not a home).
Housekeeping did not have an eye for detail. There was obviously visible mold on the shower curtain and missed spots of "dired on schmutz" in small crevasses of the furnature. I even turned the shower curtain inside out to make the moldy spots easily visible and they were still ignored and the curtain remained untouched (not reversed). The carpet had several stains but seemed vaccummed regularly. (When you have hundreds of careless and unconcerned people sharing the same rented living space you can't controll what they do. I.e. - people smoke in non-smoking rooms, burning cigarette holes in carpets, spilling wine and cool-aid without cleaning it up, leaving behind all kinds of human "who knows what" everywhere... ...you should always wear slippers in you hotel room... there's only so much housekeeping can do.) Regardless of all this, housekeeping should be more attentive to the "crusty bits" in furnature crevasses left behind by renters. (Keeping track of such thing is, by the way, the responsibility of the head housekeeper...) Also, we had a fridge. It was not very clean. Obvious mold in the freezer and in the bottom of the fridge... a little baking soda, water and a few minutes... that's all it takes.
Maintenance, if there is any one regularly employed, needs an overhaul. Outlet plate that doesn't set flush with the wall because the plug was forced into place incorrectly; a tub that has a dip that doesn't fully empty because it is lower than the drain, causing the tub to stain (housekeeping should be informing them of the room needs so that repairs can be made); halway doors leading outside the building that don't latch to provide that added security during the night... needs some work...
Regardless of housekeeping and maintenance issuses, the hotel manager should be active on regularly checking on hotel quality. You can blame all the staff, but, in the end, it is the GM and/or Hotel Manager that needs to take the time to randomly review guest services provided. Even if you trust your staff, you are still the one holding all the responsibility for your product.
All-in-all, the front desk staff was effecient and proffesional, the continental breakfast offered plenty to start the day, we got the room at a great rate by calling and haggling with the hotel directly and we got what we expected - a hotel room for two nights. I will stay here again and would reccommend this hotel for traveling families as well as those looking for frugal deals. It all balances out for the deal you get.
- Official Description (provided by the hotel):
- Welcome to the La Quinta Inn, Auburn Mass! With over 600 hotels nationwide, La Quinta has arrived and is adding La Quinta style to the Auburn Massachusetts, suburban Worcester area - with new Simmons Beatyrest pillow-top beds, new crisp linens, new pillows & bath terry and popular amenities such as free high speed wireless Internet, complimentary deluxe continental buffet, a redesigned loyalty program and a promise to deliver a 100% satisfaction guarantee to every guest that comes through our doors. ... more less
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- Also Known As:
- La Quinta Inn Auburn Worcester Hotel Auburn
- La Quinta Auburn
- Auburn La Quinta