This was my second visit within a month. The hotel has a clean and new feel to it. Rooms are comfortable and well appointed. However, the staff leaves much to be desired. I asked for a suggestion for a place to eat and got a look like it was the most bizarre request he's ever heard. After a few seconds he came up with a response but clearly was not comfortable with it. (It turns out the suggested restaurant advertizes on the room keycard.) Later in the evening I could not sign on to the internet (free high speed access) and the reply was "I can't help you no one else has called with a problem". In the end I connected via the phone line (free local calls). Overall, it's a good choice but they get one more shot at better staff. There are 4 other hotels within 1 mile, all of which would be happy to take my money.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Auburn!The Holiday Inn Express Hotel & Suites Auburn is conveniently located in the heart of central Massachusetts and is easily accessible from I-290, I-395 and I-90 (Massachusetts Turnpike).The Auburn hotel is only minutes away from downtown Worcester, which is home to the DCU Center, as well as the Hanover Performing Arts Center. We are also a short distance from the Thompson International Speedway and the Brimfield Antique Fairgrounds. The Auburn hotel is accessible to many colleges in the area that include Clark University, Worcester Polytechnic Institute (WPI), College of the Holy Cross, Assumption College and Becker College. Old Sturbridge Village, an outdoor living history museum depicting life in the 1830s, is just a short distance from our Auburn hotel. Stay connected with our equipped business center complete with PC and printer. Maintain your exercise regimen in our fitness center or easily turn business into pleasure with our oversize hot tub. The retail pantry offers last minute convenience items, snacks, and beverages. Receive complimentary Deluxe Express Start Continental breakfast daily and at the end of your hard day unwind in our comfortable Simply Smart bedding. Come experience the great value and exceptional service in Auburn and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more less
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- Also Known As:
- Holiday Inn Express Auburn Hotel Auburn
- Holiday Inn Auburn
- Auburn Holiday Inn Express