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“Very disappointed”

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Homewood Suites by Hilton Boston/Andover
Ranked #3 of 7 Hotels in Andover
Reviewed June 8, 2013

Poor, Room smelled and figured out why as the A?C was pooling water on the carpet. This was never fixed and the floor was soaked. This must have been going on for a long time because the smell came from it being allowed to dry. Noise from upper rooms was VERY Loud. Asked receptionist for a week stay and she only booked me for one day at a rate that was super high.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie P, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this reviewResponded June 18, 2013

John,

Thank you for taking the time to share your recent experience with us. We are very sorry about the unpleasant smell that disrupted your stay. Rest assured our Housekeeping team is working to freshen the room for future guests. We know our guests deserve the best in comfort and cleanliness, and we regret this was not your impression. We hope to have another opportunity to show you the quality Hotel experience you have come to expect from our Brand should you return to our area in the future, Again, we sincerely apologize.

Take care,

Kellie Pabst

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333 - 339 of 433 reviews

Reviewed June 6, 2013

Stayed here for app. 2 months in connection with a business trip in the US. Hotel is nice,clean and with good breakfast/dinner. Staff professional and very friendly/helpful.
Rooms are nice as well, but refrigerator a bit annoying as it is extremely loud and goes on all the time - in spite of being almost empty and on lovest level. Hotel should consider replacing the units to new low-energy fridges, which will be less noisy as well!
Keycards not always working properly - sometimes you have to try 4-5 times before the door opens. All in all however a nice place to recommend!

  • Stayed: April 2013, traveled on business
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Thank Søren Kjærsgaar... O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie P, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this reviewResponded June 18, 2013

Thank you for reviewing us on TripAdvisor! We are happy you enjoyed your stay and were able to take advantage of some of the amentities that we offer. However, I do apologize for the refrigerator noise and have taken your suggestion to our Manager. We hope to see you again!

Take care,

Kellie Pabst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

We stayed at this hotel as part of a wedding. The front desk staff were very nice (they even called our room because we forgot to pick up the wedding gift bag when we checked in), the hotel was clean, and the room was very spacious.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie P, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this reviewResponded June 18, 2013

Thank you for taking the time to rate us on TripAdvisor Laura! We love comments from our guests and are happy you enjoyed your stay!

Take care,

Kellie Pabst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

Truly wonderful to have a mini apartment for the weekend. It had all of our needs and then some. I loved that I was able to use a microwave right in the room to heat up leftovers for my 3 yearold and then use the stove top to boil water to sterilize my infant's bottles. Very convenient!

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie P, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this reviewResponded June 11, 2013

Melissa,
Thank you for taking the time to post about us on TripAdvisor! I am glad we were able to meet youre needs while being away from home. We hope to see you again soon!

Take care,

Kellie Pabst

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Reviewed May 23, 2013

Very nice hotel coveniently close to work site. Room had plenty of space and was clean - small kitchen area, desk, couch and bed. Free wireless. Breakfast was included and good - hostess was very friendly and helpful.

Room Tip: Only two floors, so ask for a 2nd floor room so that you don't have someone making noise above y...
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  • Stayed: May 2013, traveled on business
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Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie P, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this reviewResponded June 11, 2013

Thank you for your comments regarding your stay with us! Come back and see us soon!

Take care,

Kellie Pabst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

We stayed in room 104 for a week in May 2013. The location was great for day trips in our rented car. Right off HWY 93.

This hotel is located in a very small industrial/office area. It was very quiet, surrounded by trees, and catered to folks who were in the area for work. On the weekend there were a small number of families. But the hotel was full the entire time we were there.

Sima, the weekday morning breakfast cook/manager is excellent at preparing tasty food, maintaining constant full buffet (even if only 5 minutes left in the breakfast period). She goes 150% every day to ensure each and everyone leaves full and happy.

Alex, the Monday thru Thursday supper cook/manager was equally as accomodating. Even providing hot bread one night per our request, when it wasn't on the hotel menu.

Tatiana at the front desk truly made our stay for us!! The first day we arrive the living room TV was broken. This is a big deal for us because having 2 rooms with 2 TV's makes for a happy marriage at our house. She immediately had maintenance come in and replace our broken TV. She also kept herself aware of our daily trips and saved some unexpired subway tickets for us that an exiting guest had left with her! They were in our room waiting for us with a sweet note from her.

Room Tip: In Methuen, a town about 5 minutes away, is a Market Basket grocery, Walmart, movie theatre, restuar...
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  • Stayed: May 2013, traveled as a couple
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Thank MsSophiemorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie P, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this reviewResponded June 11, 2013

Thank for reviewing us on TripAdvisor! What a great recommendation! It is so important to us to know that our guests had a good experience and are comfortable here. I will pass along all the compliments to the team! We hope to see you again!

Take care,

Kellie Pabst

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Reviewed May 22, 2013

The workers there are very helpful and very friendly. I enjoy my trip and would stay there again. Breakfast hostess always had a smile on her face and in good spirits. My daughter enjoy the stay also.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Homewood Suites by Hilton Boston/Andover, responded to this reviewResponded May 20, 2014

Wonderful! We greatly appreciate this review and you sharing your experience on the TripAdvisor website! I promise I will share it with our team. Thank you for staying with us and please return again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Boston/Andover

Address: 4 Riverside Dr, Andover, MA 01810-1121
Phone Number:
Location: United States > Massachusetts > Andover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Andover
#2 Family Hotel in Andover
#5 Business Hotel in Andover
Price Range: $138 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Boston/Andover 3*
Number of rooms: 82
Official Description (provided by the hotel):
Welcome to Homewood Suites by Hilton Boston/Andover, an extend stay Boston hotel. Our all-suite hotel is located near downtown Boston and Logan and Manchester airports. Enjoy easy access to I-93, Routes 95/128, and the Massachusetts Turnpike (I-90). Nestled in the quiet, wooded Merrimack Valley, our Andover, MA hotel is a gateway to many New England activities. If you want to attend a Red Sox game, we’re just 30 minutes from downtown Boston. Take a short drive to the historic cities of Lexington, Concord, and Salem. Business travelers will appreciate our proximity to many Boston-area corporations and office parks.Relax or catch up on work in a suite that features a separate living room with a sleeper sofa, work and dining table, TVs in each room, and premium cable channels. Prepare dinner or snacks in the fully equipped kitchen. Plunge into the seasonal outdoor pool or work out in our fitness center. Buy a cold beverage in our hotel convenience store.Check emails with free high-speed internet access in each suite or our business center. Host a business meeting or event for up to 50 people. Wake up to a hot full breakfast served daily, and unwind at the end of the day with evening dinner and drinks* served Monday through Thursday, both included in your extended stay in Boston. For business or leisure, Homewood Suites by Hilton Boston / Andover hotel is your home away from home.*Local and state laws apply ... more   less 
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Also Known As:
Homewood Suites By Hilton Boston/Andover Hotel Andover
Comfort Suites Andover
Andover Comfort Suites

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