Front desk staff: great, friendly, welcoming. Room was nicely decorated, recently renovated, and clean. Breakfast, just fine. Really everything was great but for the poor soundproofing. Walls are so thin that from the fourth floor, you can hear car doors slam in the parking lot below. And if someone knocks on a nearby door, it sounds like they are knocking on your door. One would think that a newer building would be designed with adequate soundproofing for the comfort of hotel guests.
The HVAC unit was also quite loud when it would cycle on. I didn't investigate whether it had an "always on" fan setting, this might have helped as white noise (if the units don't have such a setting already, I would recommend the hotel consider this to help with the lack of soundproofing).
Mainly, I just went away feeling what a shame that this hotel is doing so much right, but is stuck with this poor construction.
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