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“Comfortable for vacation or business”

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Residence Inn Marriott
Ranked #6 of 7 Hotels in Andover
Queens, New York
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfortable for vacation or business”
Reviewed July 20, 2014

DISCLAIMER: I have Gold status with the Marriott group of hotels.

As to be expected, rooms are large (usually a suite: fully stocked kitchen, living room & bedroom) with good Internet access. Staff is friendly and attentive, the breakfast does have a variety from day to day and also a nice layout each day. The only issue I have with this hotel is its exercise room - although that is offset by the wonderful walking trails that surround the hotel

Green Features: The housekeeping staff don't seem to understand the hotels comment "a towel on the floor will be replaced" as when i hang my towel over the shower rail (not on the towel rack or behind the door hook), it gets replaced. (This seems to happen at all the hotels I stay in BTW)
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank RobJoubert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, July 21, 2014
Dear RobJoubert,

Thanks for being our loyal Marriott Rewards GOLD member.
We thank you for being our guest!
I am thrilled to hear that you had a good stay and enjoyed our hotel amenities. Our breakfast have a large variety of items and a rotational hot menu.
Our newly renovated suites hotel offers our guests a large space for business or leisure for short or long term stay.
Thanks for taking the time to review our hotel and I hope to see you soon.

Sincerely,
Priscilla Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Minneapolis, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2014

Located in the business park area. Walking distance to work but nothing in the area. 30 min by car to Boston/Cambridge. 15 min to grocery store by car. Mostly Spanish speaking staff are very friendly. Air comditioner is too loud. If you are sensitive person, may not be able to sleep. In addition to daily breakfast, Mon-Thurs supper is included. Walking trail around the hotel. Very small gym and pool.

Room Tip: windows with view. Some rooms have no view and very dark. Need lights even during day.
See more room tips
  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Nariko K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, July 19, 2014
Dear Nariko K,


Thanks for taking the time to give us a feedback for your recent stay.
Our prime location gives our guests a direct contact with the Andover nature which includes our own walking trail. Breakfast and social dinner are amenities that our guests enjoy the most and always give us a positive feedback.
Our goal is to give you a memorable service that makes you want to come back.

Again, thanks for your review and I hope to see you soon.

Sincerely,
Priscilla Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 9, 2014

We just spent 4 nights in this hotel gathered for a family reunion. The hotel was very well maintained, newly renovated, and clean with a lovely courtyard. The staff was very friendly and helpful to us. The hotel is fairly isolated and my husband was concerned about parking security, but he noticed a security guard patrolling the area late at night. I would definitely stay again.

Room Tip: average to quiet I would give this hotel a 4 1/2 stars but could not seem to do this
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, July 19, 2014
Dear Sharon L,

Thanks for taking the time to share with us that you and your family had a great time!
Our prime hotel location is beautiful and safe, given our guests the tranquility of the Andover area.
Our TEAM works towards one goal: "To give you a memorable service that you will tell stories about it".

Again, thanks for recognizing our staff, cleanliness and safe location.

Sincerely,
Priscilla Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 3, 2014 via mobile

You can expect a nice, clean and comfortable hotel. The rooms are spacious, you'll have a small fitness facility with everything you need to fight the jet lag and the complimentary breakfast and dinner buffets contain something for everyone I believe.

Looking forward to visit you again soon.

Stayed March 2014, traveled on business
Helpful?
Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, July 19, 2014
Dear Patrick B,

Thanks for sharing with us your positive experience at our hotel.
We take pride of our service and cleanliness, and our guests always want to come back.
Our breakfast is famous within Marriott brand for the variety and quality we offer daily. Our complimentary social dinner is fun and we try our best to always cook something that all guests will enjoy!

Again thanks for taking the time to review our hotel and I hope to see you soon.

Sincerely,
Priscilla Dias



Sincerely,
Priscilla Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviewed July 1, 2014

I was in the area for a few days and was looking for an affordable place close to the highway; this place checked all the boxes and surprised to the upside. The room was great, good sized, very clean. The staff was nice, helpful and pleasant. The food for breakfast was good and parking was convenient. Location is right next to 495/93, close to a chili's for the quick trip to the bar as well! Thanks!

Room Tip: I believe all rooms have 'suite' features such as separate living room and bed room.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, July 19, 2014
Dear Steven P.,

Thanks for recognizing our hotel and staff!
Our housekeeping department takes pride of their cleaning and our guests recognizes.
We are all suites hotel with a full equipped kitchen and guests can choose from 4 different suite types.
Our goal is to make sure we give a memorable service that will make you come back when visiting the area again.

Again, thanks for taking the time to review our hotel and I hope to see you soon!

Sincerely,
Priscilla Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
3 hotel reviews
Reviewed June 19, 2014

very nice spot for buisiness comers.
the rooms are nit and tidy, food is great, and service is remarkable.
location is awesome, very quiet and beautiful surroundings.
it was freezing cold, but the rooms are heated perfectly!

Stayed March 2014, traveled on business
Helpful?
Thank klirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, July 19, 2014
Dear Klirs,

Thanks for your compliments on our hotel and service.
Our goal is to give you a service that will make you return when visiting the area again.
Our suites were just renovated and each one has their own ac/heat unit so our guests can control the temperature.
Our prime location is beautiful providing a close experience to the Andover nature which includes our own walking trail.

Again, thanks for taking the time to review our hotel and hope to see you soon!

Sincerely,
Priscilla Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 8, 2014 via mobile

This hotel was awesome! Great staff, great and clean accommodations. Ms. B, (I think it's Bess) overnight desk representative is awesome she made the stay well worth. The manager was great as well. Both addressing me by name whenever they saw me and making me feel welcomed and comfortable. I stayed a week and looking forward to staying again. Great food,especially for a hotel! Great job by the cleaning staff as well. My room was always clean beyond expectations. Love them!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Priscilla D, General Manager at Residence Inn Marriott, responded to this review, July 19, 2014
Mr. Anthony H,

I am very excited to hear that we made you feel like a KING and your stay was great!
Our goal is to give you a service so memorable that will make you come back.
We are sure that you will stay with us again when visiting the Andover area again.

Thanks for taking the time to review our hotel and see you soon!

Sincerely,
Priscilla Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Marriott

Property: Residence Inn Marriott
Address: 500 Minuteman Road, Andover, MA 01810-1044 (Formerly Residence Inn Boston Andover)
Phone Number:
Location: United States > Massachusetts > Andover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Andover
#3 Romantic Hotel in Andover
#4 Family Hotel in Andover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Marriott 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Boston Andover Hotel Andover
Residence Inn Andover
Andover Residence Inn

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