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“Nice, good service.”

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DoubleTree by Hilton Hotel Boston - Andover
Ranked #1 of 7 Hotels in Andover
Reviewed September 10, 2012

All was good, but we had a broken light above our sink and they couldn't fix it - they told us it was fixed, but it simply was not.

  • Stayed: August 2012, traveled with family
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Review collected in partnership with Wyndham Hotel Group
Thank SARAH P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,042 - 1,048 of 1,305 reviews

Reviewed September 10, 2012

Great place to plan a group get together. Was a little disappointed the that bar was closed when we got back on a saturday night, that would have been a nice spot to visit everyone and review the event. 12:30PM.

  • Stayed: September 2012, traveled with friends
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Review collected in partnership with Wyndham Hotel Group
Thank LEAH & RICHARD T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Had a great stay here at the Wydham. The pool and hot tub were very clean and the room was spotless. We enjoyed ourselves very much. I would reccomend to anyone coming to the area or for just a quick romantic getaway.

Stayed: September 2012, traveled as a couple
Review collected in partnership with Wyndham Hotel Group
Thank joyce811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

The staff is always courteous and most professional. Eager to see to customers needs It is ever a pleasure to mak,e a reservation,at The Wyndham-Boston Hotel.

  • Stayed: September 2012, traveled solo
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Review collected in partnership with Wyndham Hotel Group
Thank ROBERT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2012

I enjoyed my stay at the Wyndham. I had a suite which was clean, comfortable, and affordable. All my family members had good experiences as well. The only thing I would hope to improve upon is the service in the restaurant. I found that to be slower than desired, and the staff not as accommodating as I've experienced in other hotels. Some staff members could have been more helpful when asked questions, and more pleasant when dealing with my questions. The desk, housekeeping, maintenance, and bartending staffs were all very efficient and friendly.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
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Review collected in partnership with Wyndham Hotel Group
Thank LLL49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2012

Customer service was the worst I've ever experienced. Problems over & over again with reservations. Rude personnel. Will never go back again. Hopefully no one else I know will ever get married at The Castleton Inn again!!!! UGH!!!

  • Stayed: September 2012, traveled with family
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Review collected in partnership with Wyndham Hotel Group
Thank ELLEN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2012

I felt very comfortable during my stay. Very nice room. Very clean. Very good service. Only I had wished for a little more fresh air in the room rather than perfume. Air conditioning is a little too loud. But all in all a very good hotel.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
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Review collected in partnership with Wyndham Hotel Group
Thank HEIDI B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamAndover2, Director of Guest Experience at DoubleTree by Hilton Hotel Boston - Andover, responded to this reviewResponded September 8, 2012

Dear Heidi B,
Thank you so much for the review of your stay at the Wyndham Andover Hotel. We are happy to hear you were very comfortable in your room. Cleanliness is so important. Our housekeepers take pride in their work and do an awesome job! I am sorry the air conditioner was loud. Please don't hesitate to call the front desk in the future on issues you may have so that we can resolve the problem for you.
Thanks again,
Polly Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Boston - Andover

Address: 123 River Rd, Andover, MA 01810-1029 (Formerly Wyndham Boston Andover)
Phone Number:
Location: United States > Massachusetts > Andover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Andover
#3 Family Hotel in Andover
#4 Romantic Hotel in Andover
Price Range: $124 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Boston - Andover 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Wyndham Andover Hotel Andover
Andover Wyndham

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