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Hotel UMass
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Reviews (488)
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All reviewscampus centerparking garagecontinental breakfaststudent unionhotel lobbybagelsfood courthard boiled eggsroom serviceuniversity clubvisiting umassnice surprisegreat place to staycookiesdesk staffwould definitely stay here againattending a conference
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291 - 296 of 488 reviews
Reviewed April 24, 2013

I recently stayed at The Campus Center Hotel and was pleasantly surprised at the renovations. Lots of upgrades, from the Keurig coffee maker in the room, to the fancy shampoo and conditioner, to the maroon and white decor. As an Alumni, I really enjoyed my stay with a few of my old roomates. The breakfast the next morning was great, and the service from the front desk terrific. Highly recommended.

  • Stayed: April 2013, traveled with friends
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Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded May 3, 2013

Dear Cathy S,

Thank you for recommending our UMass Hotel. We are so happy to hear that you and your friends had fun being back on campus. We very much look forward to seeing you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

Stayed at the UMass Hotel and Conference Center in the past for business and most recently pleasure. No matter the occasion, it truly becomes a trip down memory lane each time. For any UMass alum you can relate.

We had fun during this impromptu visit and didn't reserve/check in until very late in the evening/early AM--tried for a low rate via phone, but they weren't budging. We took it in stride and enjoyed the lovely breakfast provided for all guests in the AM.

One staff member named Dax T. shined throughout our short stay and should be recognized for going the extra mile in all that he does. He had the hustle down and maintained a gentle and understanding attitude. I first observed his efforts from afar during breakfast service and then happened to interact with him personally during two separate occasions. He is an asset to the Hotel and Conference Center team at UMass.

Mike was also very helpful in a follow-up call to the hotel following our departure.

GO UMASS!





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Room Tip: Lots of new dirt (construction in UMass terms) underway. Consult in advance with the UMass hotel staff before selecting a room. They may have a great suggestion!
  • Stayed: April 2013, traveled as a couple
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Thank reppop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded May 3, 2013

Dear Reppop,

We are so pleased you chose to stay with us here at the UMass Hotel. I thank you for recognizing our staff. It is always a pleasure to know when our staff has been able to make a guest experience extra special. We look forward to your next visit to UMass Amherst!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2013

The location is great for visiting campus and the rooms are very nicely appointed and clean. There does, however, need to be a much more aggressive means of monitoring and controlling loud and obnoxious guests. Two out of the three nights I stayed I was woken and kept awake by music, loud obscenities and shouting -- from 2:30am ro 5:00am one night and 2:00am to 3:00am the next. Calls to the desk did not have any effect. I know that other guests attending the same conference were similarly affected but all we got was an apology. Once the management were aware of the problem they needed to be ready with a real solution or compensation

Room Tip: Ask if there will be a specific block of conference rooms or if they will be scattered all over
  • Stayed: April 2013, traveled on business
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Thank envizz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

We stay here frequently when visiting our daughter who is a Umass student. It is always very clean and staff very friendly. Wish they had a "frequent visitor" program ie: stay 5 nights, get one free since we are here several times a year. Room rates are different every time depending on what's going on there. Parking is free and breakfast is fine for coffee, danishes and fruit. Definitely recommend to anyone.

  • Stayed: April 2013, traveled with family
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Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded May 3, 2013

Dear Christine G,

Thank you so much for sharing your review of our hotel. We always love to see parents who are visiting their students here. I thank you for your suggestion for a frequent visitor program. I will look into seeing if there it is something we can work on for the future. We look forward to seeing you back soon.

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Reviewed April 8, 2013

Conveniently located above the student union. Parking garage a short walk away via a concourse and an elevator ride. Room was clean and comfortable. Staff was friendly and helpful. Breakfast was very nice, delicious muffins, coffee/tea selections, hard boiled eggs, yogurt, fruit, etc. Would difinitely stay here again.

Room Tip: Stayed in 413 which is close to the elevators. I could hear them but it was not a problem as the noise was not loud at all.
Stayed: April 2013, traveled with family
1  Thank patty22000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded April 15, 2013

Dear patty22000,

Thank you so much for sharing your experiences about your recent visit to the UMass Hotel. I am very pleased that you enjoyed your stay and the breakfast. We very much look forward to seeing you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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