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“Perfection.Thank you.”
Review of Hotel UMass

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Hotel UMass
Ranked #1 of 3 Hotels in Amherst
GreenLeadersSilver level
1 review
“Perfection.Thank you.”
Reviewed January 23, 2013

I was a bit leery about staying on campus but was immediately put at ease by the friendly staff upon arrival. I had to attend an event at the Mullin Center which was located just steps away. The room was no less then perfect, especially the shower which was impressively tiled along with sliding glass doors. The bed and pillows were so so soft just like home. Coffee in the morning k-cup's with a choice.
My overall stay was EXCELLENT.

Steven O.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stevenmotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, February 4, 2013
Dear Stevenmotto,

I thank you for taking the time to let us know about your recent experience at our UMass Hotel and Conference Center. I am so pleased that we were able to put your mind at ease about staying on campus. We look foward to seeing you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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460 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
West Springfield, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 3, 2012

My husband and I stayed here as we bought tickets to a show at the Fine Arts Center. The location was super convenient. We had heard good things about the Hotel and we were not disappointed. The rooms were clean and comfortable and the presentation of the rooms was upscale. The Keurig in the room was a nice touch. The staff was extremely friendly and helpful and every single Hotel employee that we say welcomed us. The continental breakfast was great. It was varied and the breakfast area was clean. The wireless internet is free and had a fast connection. Overall, it was a great stay and we will certainly be back!

P.S. - Saw an advertisement for the New Years event. We'll be there!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, December 11, 2012
Dear Terry D,

Thank you for staying with us during your recent visit to the Fine Arts Center. I am so pleased that you enjoyed your visit. We look forward to seeing you for New Years Eve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 26, 2012

My boyfriend graduated from UMASS a few years ago, but I had never been. Over Thanksgiving weekend, we decided to take a spontaneous trip and saw this hotel on Trip Advisor. We were impressed with the reviews and pictures, so figured we'd support the school! It was quiet on campus, but we still got to see a hockey game, visit some of his favorite restaurants/bars, and walk around campus/town.

In the end, we were just as excited to get back to the hotel room! The students working the front desk were unbelievably friendly and helpful. We were excited to be greeted with hot coffee, tea and cookies upon arrival as well. Also, free water bottles and coffee in the room, along with very nice bathroom soaps and lotions. It was very refreshing to see the hotel cleaning policy displayed in the room, to know exactly how your room is prepared and sanitized before your arrival.

We wish it was a little bit cheaper, but they will do what they can to get you the lowest price and/or discount for your stay. Overall, we had an amazing weekend and hope to be back soon!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, November 29, 2012
Dear Lisa K,

I am so happy you picked our UMass Hotel and Conference Center to stay at during your travels. We greatly appreciate you taking the time to let us know about your stay and we are thrilled that you enjoyed yourselves. We sincerely hope you will allow us the pleasure of having you stay with us again soon. Safe Travels!
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Woodstock, Maine
Level 1 Contributor
3 reviews
Reviewed November 26, 2012

Second time staying at hotel to pick up my daughter from college. Very clean, comfortable, great amenities, quality linens, and breakfast higher quality than the norm. Parents of students get a discount with their parent association card (parents can also eat in the dining halls for free with their students). Prices can vary depending on dates but both times I stayed it was comparable or less than the mid-priced chains in town and definitely superior to them. Only negative is that the bathrooms are very small (but nice and clean) - otherwise would be excellent. Highly recommend.

Room Tip: Construction currently going on outside hotel, ask to stay on opposite side if you like to sleep in.
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Johanna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, November 29, 2012
Dear Johanna L,

It was a pleasure to have you back. We always love to see the students' parents back again. I thank you for taking the time to let us know about your recent visit and hope to see you back soon. Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

I normally only stay at Marriott and Hilton properties because I know what I'm going to get, but I was in town for a conference at the Campus Center and decided to try the UMass Hotel because of the location. I was very pleasantly surprised! The rooms were clean, comfortable, modern, and quiet. The Keurig in the room was a nice touch! I noticed that other reviewers have commented on the rooms being small; in my opinion, my room was plenty large and I was able to spread out. My only complaint was that the wifi wasn't working consistently the night I was there, but the Front Desk alerted me to the problem right away when I checked in. I was able to use the internet in the Business Center with no problems. I would definitely stay here again if I ever find myself back in Amherst.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, November 20, 2012
Dear Karen K,

I am so pleased you stayed with at our UMass Hotel. I hope your first visit left a lasting impression with you. We hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harvard, Massachusetts
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 19, 2012

The outside appearance of the hotel and the initial entry into the elevator bank of the lobby gave the impression of a concrete fortress. The rooms, however, were very comfortable, clean, modern and spacious. The complimentary breakfast was also great and the staff were very pleasant and helpful. A great place to stay.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beekeeper321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, November 20, 2012
Dear beekeeper 321,

It is always a delight when we are able to leave a good impression on our guest. I am so pleased that you enjoyed your say. Thank you for taking the time to review our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence, Kansas
Level 5 Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 15, 2012

These are not, by any means, the largest rooms you will ever see. However, they are clean, modern, functional, and comfortable. The bathroom was a tad cramped, but otherwise I was quite comfrotable in the hotel. We were staying there for a conference at the Campus Center. It is very convenient to anything on campus, but any off-campus dining is over a mile away. The staff are friendly and courteous. They were very helpful in getting us a dinner reservation at the University Club, as we did not want to drive to dinner. Check in and check out was efficient.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, November 17, 2012
Dear Marianne P,

I want to thank you for taking the time to let us know about your experience at our UMass Hotel. It is always a pleasure to hear from our guest. Hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel UMass

Property: Hotel UMass
Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003-9243 (Formerly Campus Center Hotel)
Phone Number:
Location: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

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