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Hotel UMass
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Reviews (489)
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All reviewscampus centerparking garagecontinental breakfaststudent unionhotel lobbybagelsfood courthard boiled eggsroom serviceuniversity clubvisiting umassnice surprisegreat place to staycookiesdesk staffwould definitely stay here againattending a conference
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Reviewed November 19, 2012

The outside appearance of the hotel and the initial entry into the elevator bank of the lobby gave the impression of a concrete fortress. The rooms, however, were very comfortable, clean, modern and spacious. The complimentary breakfast was also great and the staff were very pleasant and helpful. A great place to stay.

  • Stayed: November 2012, traveled with family
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Thank beekeeper321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded November 20, 2012

Dear beekeeper 321,

It is always a delight when we are able to leave a good impression on our guest. I am so pleased that you enjoyed your say. Thank you for taking the time to review our hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2012

These are not, by any means, the largest rooms you will ever see. However, they are clean, modern, functional, and comfortable. The bathroom was a tad cramped, but otherwise I was quite comfrotable in the hotel. We were staying there for a conference at the Campus Center. It is very convenient to anything on campus, but any off-campus dining is over a mile away. The staff are friendly and courteous. They were very helpful in getting us a dinner reservation at the University Club, as we did not want to drive to dinner. Check in and check out was efficient.

  • Stayed: November 2012, traveled on business
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Thank Marianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded November 17, 2012

Dear Marianne P,

I want to thank you for taking the time to let us know about your experience at our UMass Hotel. It is always a pleasure to hear from our guest. Hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

Short stay for visit to daughter at UMass.
Room was very fine. Service perfect. Breakfirst okay.
Outside it looks like a bunker. But inside it is very fine. And it is very central for visiting UMass.
I would like to visit another time.

  • Stayed: November 2012, traveled with family
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Thank Kristian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded November 12, 2012

Dear Kristian C,

It was a joy having you stay with us even if it was only for a short time. We look forward to seeing you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

The Campus Hotel is the perfect location to stay if you are visiting UMASS Amherst either visting a child, a event, a visit etc. Perfect location in the center of the campus but within driving distance from Rt 9 where there is everything from Target to Whole Foods. The Hotel serves a complimentary breakfast in the am and cookies in the afternoon. Your cost also includes free parking which is HUGE at the campus. There are several hotels on Rt 9 but I love staying at the Campus Hotel because it's a great value and the staff is so friendly and helpful!

Room Tip: Ask for a room that overlooks the duck pond, it's a great view of the whold campus!
  • Stayed: November 2012, traveled with family
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Thank UmassMom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded November 17, 2012

Dear UmassMom1,

Thank you so much for staying with us! It is a pleasure to have you as a loyal guest. We hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

Spent the weekend visiting our daughter who is a Umass freshman while our son had a Lax tourney on campus, so it worked out magnificently from a location point of view. The front desk staff was extremely friendly and courteous and made us feel at home immediately. The rooms are clean, modern and fresh looking. The odd number rooms face north and have a terrific view of the mtn's which were breathtaking on a beautiful fall day. The bathroom was perfectly edited simple but designed well with nice finishes. Great Shower! The blend of students learning the hospitality industry while doing a "work-study" adds to the on campus charm. Great feeling of people that wanted to be there vs having to be there stuck in a job. The continental breakfast was good, don't miss the phenomenal Umass Dining Muffins that are on the tray by the front door! They are outrageous! Coffee is also good and wasn't searching for the nearest S'bucks for a fix.
The staff recognized that other family members were joining us on the second night and positioned their room perfectly across the hall which really made the weekend that much better.
Can't wait to return.

Room Tip: odd room # face north campus and toward mtns even rooms more toward campus. Both are really nice.
  • Stayed: November 2012, traveled with family
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Thank Sleeeepguy973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this reviewResponded November 12, 2012

Dear Sleeeepguy973,

I am so happy to hear you enjoyed your recent stay with us. We take great pride in our student staffing as you said it is truly a pleasure to have work with people who want to be here. We hope to see you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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