We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pleasant Suprise” 5 of 5 bubbles
Review of Hotel UMass

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Hotel UMass
Ranked #1 of 3 Hotels in Amherst
Certificate of Excellence
GreenLeadersSilver level
Northport, NY
1 review
“Pleasant Suprise”
5 of 5 bubbles Reviewed October 7, 2012

This was my first stay at the UMass Hotel and I was extremely pleased from the moment I entered the garage right through the time I checked out. My experience:
1) Lots of free parking available ( I attended a conference with a few hundred participants).
2) Greeted at the garage exit by a hotel employee who was very personable and anxious to help me with my belongings; very professional
3) The front-desk staff were friendly and very professional; they glady accomodated my request for a quiet room
4) All areas of the room was incredibly clean; due to the nature of my job, I am a frequent traveler and stay in many hotels/motels, (the middle and higher-end chains) and UMass was impressive
5) Check-out was quick and the front-desk staff was, again, very friendly and professional
6) Upon departure, I was again greeted by a hotel staff person who wished me a safe trip and "...come back and visit us again"
7) Rates for lodging charged were very reasonable
All I can say for UMass and their hotel staff; Job Well Done!
UMass is a hotel I would highly recommend.
Tony B.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, October 8, 2012
Dear Tonyb,

We are so pleased to hear about your recent visit to the UMass Hotel and Conference Center. We are always happy to hear that our staff has been able to provide a memorable experience for our guest. We truly do hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

442 reviews from our community

Traveler rating
    205
    164
    55
    11
    7
See reviews for
200
48
20
126
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Olympia, Washington
1 review
5 of 5 bubbles Reviewed October 6, 2012

I had an excellent experience staying at the UMass hotel. They went over and above any reasonable expectations making my stay comfortable and enjoyable. I would definitely stay here again, and felt the price was more than fair.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pdmaxfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, October 8, 2012
Dear Pdmaxfield,
Thank you so very much for telling us about your recent stay at the UMass Hotel and Conference Center. We look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woburn, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 3, 2012

I went to school out at UMass Amherst, and have always wanted to stay in the hotel on campus. This past weekend my BF and I went out for a visit and stayed there for one night, and overall we we enjoyed the experience. The bed was big and comfy, the room and bathroom were clean, and the furnishings were modern and convenient. The TV was especially nice, a flat screen 37" LCD with extended cable AND HBO, which was totally unexpected.

There were a few downsides, though nothing major. 1) The view from our room faced the campus pond, which under normal circumstances would have been pretty, but there was a ton of construction going on right next to it. The hotel can't help that obviously, but it's worth mentioning.

2) We went out for dinner and had plans to order dessert from room service when we came back to the hotel, but we soon discovered that room service ends at 9:00 P.M. We felt this was unusually early, so that was a little disappointing.

3) Also, in the room right next to us were at least 2 guys who partied all night long. My BF is a light sleeper and was kept up most of the night by the yelling and vomiting noises coming in through the walls. Our rooms were also conjoined, which we were not told about beforehand, so I'm sure that didn't help the noise level we experienced from those other guests. BF wanted to complain when we checked out but decided it wasn't worth it.

Besides those three things, our experience with the hotel itself was very good. The staff were all very friendly, respectful and helpful. They provide free continental breakfast in the morning, which we didn't partake in. They allow you to park for free in the parking garage that connects to the Campus Center, and they even employ someone to open the door for you that separates the Campus Center and garage. We paid $179 for the night, including tax and my AAA discount, which wasn't unreasonable for the area. I would stay there again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Katelyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, October 5, 2012
Dear Katelyn B
We are very glad you were able to stay with us during your recent visit to the UMass Amherst area. I am glad you enjoyed your stay and thank you for taking the time to let us know about your experience. It is reviews like yours that let us exactly what a guest is seeing. As UMass is always growing it consequently is always adding on, UMass has added another building for class rooms which is the construction you say during your stay. At this time we do offer limited hours for room service but appreciate your suggestion to consider making it available later for our guest. We do have someone on staff all evening and encourage all guests to call the front desk if they here noise from other guest. We thank you for taking the time to let us know about your experience at the UMass Hotel and Conference Center and look forward to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freiburg im Breisgau, Germany
1 review
5 of 5 bubbles Reviewed September 30, 2012

One of the nicest conference hotels I ever had. People on the front desk were very helpful and friendly.
Rooms are large. I can highly recommend that hotel for a conference at UMass or for a holiday stay.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christoph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Front Office Manager at Hotel UMass, responded to this review, October 4, 2012
Dear Christoph H,

It was a pleasure having you stay at the UMass Hotel and Conference Center. Our staff are a very important part of every guest experience. It is always a pleasure to know that our staff providing quality service to all of our guest. Hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

Stopped here on a road trip through Massachusetts. Nice and comfortable rooms paired with a friendly, very professional service and state-of-the art facilities. Parking is complementary and very convenient.
Check-in and check-out where very efficient and quick and the breakfast was pretty good. The best thing about the room must have been the bed - very comfortable!
The only point of criticism is the price which seemed a bit out of proportion - but then again we booked at very late notice. Would stay here again.

Room Tip: The rooms on the upper floors seem to be quieter in general.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank L0nTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Manager at Hotel UMass, responded to this review, September 28, 2012
Dear L0nTrav,

Thank you for staying with us at the UMass Hotel at the Campus Center. I am always pleased to hear about our guests’ experiences and am very glad that you enjoyed your stay. I also appreciate your taking the time to express your concerns about our rates. It is necessary for us to stay competitive with our local competition in order to continue to operate in the current economic climate. It is also our goal to continue to enhance every guest’s visit and see that they receive the most value for the price that they pay. Once again thanks for visiting the UMass Hotel and we look forward to having you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 21, 2012

Stayed there one night for a campus tour. Reservation staff and Front desk staff were excellent. Very professional, friendly, and helpful. Rooms were spacious, clean, and in excellent condition. Location is perfect if visiting UMass. A little expensive overall, but would stay here again for the convenience to campus.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mebstick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, Manager at Hotel UMass, responded to this review, September 28, 2012
Dear Mebstick,
I want to thank you for letting us know about your recent stay at the UMass Hotel at the Campus Center. It is always a pleasure to hear that our staff is providing excellent service to our guest. I also appreciate you taking the time to let us know about our rates, we are constantly working to improve our overall guest experience and only through our guest advice can we do this. Thank you again for taking the time to let us know about your guest experience and we hope to see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baiting Hollow, New York
2 reviews
4 of 5 bubbles Reviewed September 21, 2012

We were visiting some schools in the area so the location was ideal-right in the heart of the UMass Campus. There is a lot of construction going on so our view wasn't what I had hoped it would be but in every other way, the hotel was great. We'll definitely go back if we're in the area again.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laura k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Amherst
2.1 mi away
Courtyard Hadley Amherst
2.3 mi away
Holiday Inn Express Amherst-Hadley
5.5 mi away
Hampton Inn Hadley-Amherst
Show Prices
Show Prices
Show Prices
3.8 mi away
Comfort Inn
Comfort Inn
#4 of 7 in Hadley
3.5 of 5 bubbles 164 reviews
2.4 mi away
Howard Johnson Express Inn - Amherst Hadley
7.5 mi away
Fairfield Inn & Suites Springfield Northampton/Amherst
Show Prices
Show Prices
Show Prices

Been to Hotel UMass? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel UMass

Property: Hotel UMass
Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003-9243 (Formerly Campus Center Hotel)
Location: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline and Travelocity so you can book your Hotel UMass reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing