Service: High level of service. Professional, friendly and helpful staff accommodated any request. From the parking attendants to the housekeeping staff and lobby staff, everyone was wonderful.
Room: Tasteful, modern and recently renovated. They have a "Cleaning Bill of Rights" posted in the room and it was, by far, the cleanest hotel room we've ever seen. We stayed in the two room suite which was spacious and comfortable. Loved the ultra-modern bathrooms and kitchenette. Free Keurig, razors, shaving cream, etc was a nice touch. Incredibly comfortable mattress. Very quiet with no disruption from neighboring occupied rooms. The only downside of the room was that the temperature was a bit hard to control and the room felt cold at times.
Location: Centrally located; walking distance to world-class dining halls at Amherst. On-site cafeteria and campus store provided anything we would have needed on a bad weather day. The gelato and Pho downstairs are a must-try.
Food: Complementary breakfast had healthy choices and some indulgences as well: cereal, organic oatmeal, free-range hard-boiled eggs, yogurt, fresh fruit, European-quality pastries, juice, and coffee.
General: Lobby was comfortable and featured floor-to-ceiling windows and stylish, modern and comfortable furniture. Parking was ample and fairly easy to access. As a guest in the hotel, you have access to a nearby pool. Free WiFi was available but a little slow, though the management was aware of the issue and trying to remedy the problem.
Overall, a wonderful hotel that we would highly recommend during your visit to Amherst! A big thank you to all the staff for making our stay so comfortable.
- Official Description (provided by the hotel):
- Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more less
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- Also Known As:
- Umass Hotel At The Campus Amherst
- Campus Center Amherst