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“Not good for business trips, no wireless internet”
3 of 5 bubbles Review of Hotel UMass

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Hotel UMass
Ranked #1 of 3 Hotels in Amherst
Certificate of Excellence
GreenLeadersSilver level
Cambridge, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not good for business trips, no wireless internet”
Reviewed October 17, 2011

The hotel is in a good location on campus and is clean and comfortable. BUT there is no wireless internet access in the hotel, which considering it is supposed to be a conference hotel, is quite inconvenient. You can get a cable internet connection but that's no good for modern laptops which don't have a hole for an ethernet cable. There is one public computer down in the lobby for guest use, and they confiscate your room key to give you the password to access it and don't give you your room key back until you've handed back the piece of paper with the password on it. Craziness in 2011... Apart from that the hotel is nice and the staff are friendly.

Stayed October 2011, traveled on business
Helpful?
Thank sunshine383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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446 reviews from our community

Traveler rating
    206
    165
    57
    11
    7
See reviews for
201
48
20
129
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Boston, Massachusetts
1 review
Reviewed October 16, 2011

The rooms are decent but nothing special.They were very clean. It was great to stay on campus and have access to related amenities just a floor or two away (e.g. food/snacks, coffee, etc.) Parking in the garage was easy and a plus. Hotel staff were very, very polite and helpful

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
1 review
Reviewed October 15, 2011

I stayed there for two nights for a conference. It was very suitable for me, as I just had to take the lift to go down to the conference. The room was good - nothing extra ordinary, but it has everything it should have. The breakfast was good too - better than what I expected. However the front desk people were surprisingly careless. I had a presentation in the morning and had a lot of traveling the day before. So I requested for a wake up call, but they simply forgot. Luckily I did not solely depend on them, so I was saved. DO NOT TRUST THEM.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank m_h12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
umasshotel123, General Manager at Hotel UMass, responded to this review, October 17, 2011
Thank for your comments about your recent stay. We do try to provide a wonderful stay here for all our guests. I do apologize for the error concerning your service during your stay here. I take all comments very seriously and will address them with our staff immediately so this problem will not occur in the future. We hope to see you at next year's conference.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Level Contributor
4 reviews
Reviewed October 15, 2011

Nicely refurbished and very clean room and bath at a good price.The room came with a good view of the area. Pleasant and helpful staff. Hotel is located in the middle of the UMASS campus with a convenient garage. A good choice to stay when in Western MA.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tourist012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Mass
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 10, 2011

love the view from the campus center. The room was very clean and nicely renovated. I stayed here last minute after working in the area last week. 5 stars could be attained with entrance to the new recreation center or exercise area and bottled water inside the room. I could hear people in the next room and outside in the corridors but that is common in all hotels I've stayed at recently. UMASS has a fine Hotel Management program and large chain hotels could benefit by having their people retrained by the best!!

Room Tip: there is a coffee maker in room and breakfast downstairs in lobby
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanebytheSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick, Maine
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2011

The UMass Hotel is in the middle of the UMass-Amherst campus on the top floors of the Student Center where the eating choices are many and varied. There is a garage with free parking connected to the hotel. Check-in was a breeze. The rooms are fully updated and very large. The bathrooms also large, white, and sparkling with all amenities. And the rates are among the most reasonable in the area. With a son at a local college, we have stayed at the Marriott and Holiday Inn Express in Amherst, and the Hampton Inn in Hadley (our previous favorite), but the UMass Hotel outstrips them all. The only problem is that availabilty is limited by the obvious popularity of the place and college events that bring an influx of people to the area.

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamer3651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 8, 2011

We loved our 3-night stay at the UMass Campus Center Hotel this week. The hotel (ca 1970s) was newly renovated. The all-concrete construction has been softened with panels and the rooms are much warmer, welcoming and quiet. The not large room had all the essentials (hair dryer, iron, large screen t.v., coffee maker and great walk-in shower.) Its location on campus made for nice room views, scenic walks and close proximity to the U-Mass library and the fine arts center and gallery. A free continental breakfast was extensive and held us 'til lunch. Complimentary coffee and tea are available all day. The attached parking garage ($5.00-day charge) made parking convenient. On the garage level are the U-Mass store, several reasonably priced student eateries and even a barber. The staff is friendly, knowledgeable and helpful. The only downside - traffic in and out of the campus can be heavy at times and there is quite a bit of campus construction. But the location is central to so many Pioneer Valley attractions, colleges, etc. We would chose this hotel over the nearby chains.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nanag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel UMass

Property: Hotel UMass
Address: 1 Campus Center Way, University of Massachusetts, Amherst, MA 01003-9243 (Formerly Campus Center Hotel)
Phone Number:
Location: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Amherst
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel UMass 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Rated the best hotel in Amherst, and seated in the center of the picturesque UMass Amherst campus, Hotel UMass blends a tranquil countryside escape with the bustling energy of campus life, making it your ideal destination when staying in the area. During your stay at Hotel UMass, you will have access to the distinctive cultural atmosphere of one of the nation’s top universities, while remaining only minutes to historic downtown Amherst, allowing you to discover the magic of the Pioneer Valley. The breathtaking views from your guestroom alone will allow you to appreciate the natural beauty of scenic New England.During your stay, you will enjoy first-class accommodations and exceptional service. We offer university guests, conference attendees, parents, students, local and corporate travelers and alumni an exceptional Hotel UMass experience. ... more   less 
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Also Known As:
Umass Hotel At The Campus Amherst
Campus Center Amherst

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