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Hotel UMass
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Reviews (488)
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All reviewscampus centerparking garagecontinental breakfaststudent unionhotel lobbybagelsfood courthard boiled eggsroom serviceuniversity clubvisiting umassnice surprisegreat place to staycookiesdesk staffwould definitely stay here againattending a conference
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462 - 467 of 488 reviews
Reviewed March 30, 2011

This is a very nice hotel on the UMass Amherst campus. The rooms are beautiful, very quiet, and comfortable. There's a basic continental breakfast that's adequate.

It's damn near impossible to find, however. I'm not sure I've ever seen such poor signage. To get to the hotel, you need to go into the parking garage, go down a level or two, park, walk through a section of the campus center that feels like a bus station, and then take the elevators up a floor to the hotel reception area. And you have to do all of this pretty much without any significant signage. It's a miracle that guests actually make it to the hotel.

  • Stayed: March 2011, traveled with family
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1  Thank elmunc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2011

Hadn't stayed here in years - returned to campus to meet friends and attend hockey game at Mullens Center (great game and nice facility by the way). The hotel wildly exceeded expectations on two fronts:

1) Quality of the room/decor/bed/bedding and really clean - must have been redone recently

2) It was remarkably quiet - I was expecting partying students and Alums but to my great surprise you could have heard a pin drop all night - not sure it this isthe case every weekend?

On weekends dining options are a bit limited (Blue Wall), and the lounge is not open on weekends - so be advised/plan accordingly.

Parking is convenient and free as well

  • Stayed: March 2011, traveled as a couple
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Thank JohninGloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2011

We spent the night before an all day college visit with our daughter. The room decor was crisp and modern and the bathroom was as nicely finished as well. The overall effect made for a very pleasant stay and was a nice introduction to the to the UMass experience. The breakfast was basic fare, but adequate. We considered the Hotel a very good value.

  • Stayed: March 2011, traveled as a couple
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Thank marconinester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2010

for families on college visits- prefect in the middle of FIVE Colleges
hotel grade lodgings. front desk a bit student like
from parking to room, a long haul..no drive up for those with many bags
did not use health fitness facilities..but sounds good, especially the U Mass pool
Breakfast- OK, quality foods and presentation
price- could be slightly cheaper. no access to discounts for us

  • Stayed: November 2010, traveled with family
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Thank sozo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2010

Our room was attractive. We especially liked the flat-screen TV mounted on the wall. But the supplied ethernet cable didn't work for us—neither did the replacement we were given at the front desk—so my husband was without Internet service during our one-night stay. Also, we couldn't turn down the heat in our room, which was blasting away; we had to open the window to sleep. There was a happy ending, though. We talked with the hotel staff the next day, everyone was both nice and apologetic, and our bill was adjusted. We will certainly stay there again. I really appreciate that level of responsiveness.

  • Stayed: November 2010, traveled as a couple
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Thank sweetpea-g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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