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“Not up to expectations”
Review of Lord Jeffery Inn

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Lord Jeffery Inn
Ranked #1 of 12 Amherst B&B and Inns
Certificate of Excellence
Reviewed November 20, 2013

We were in a room on the lower ground floor which was very acceptable as I am unable to walk far. However to get to the room we had to pass through some deserted public rooms which were sadly in need of a good clean and dust. Trays from room service were in the corridors at 5pm when we arrived and still there at 9am when we left.
The bathroom was very tiny and the room planning was slightly odd with a sitting area in a separate room which made the bedroom very dark and gloomy. There was no real car park except on the street and round the back. We had hoped that this would be a charming New England Inn but sadly it was just pretending to be one.

Room Tip: Don't bother.
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  • Stayed: October 2013, traveled with friends
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1  Thank Carole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Lord Jeffery Inn, responded to this reviewResponded November 25, 2013

Dear Carole,

I was sorry to read that your most recant stay with us did not meet your expectations. The issue regarding the room service trays is a very poor oversight on our part and I have since revisited this issue with both our housekeeping and food & beverage teams. Thank you for bringing it to my attention.

As for the room, I was happy to see you appreciated your location but sorry to hear you were disappointed with some of the features. One of the unique qualities of being a historic inn is that each of our rooms has distinct characteristics. No two rooms are alike and while some of our accommodations do have smaller bathrooms, there are other room types within the Inn that do offer larger, more spacious accommodations. Should you find yourself returning in the future please feel free to contact me directly before making your reservation and I will personally assist in finding the right room that can satisfy all of your needs.

Again, thank you for taking the time to comment on your stay and we hope to see you again soon.

Sincerely,

Robert Reeves
General Manager

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343 - 349 of 493 reviews

Reviewed November 12, 2013

Loved this charming inn in the center of Amherst. My room was delightful, and much more attractive than the hotel's website. I loved the fireplace. The food at the restaurant is superb, I ate almost every meal there. The library on the main floor of the hotel is a lovely place to sit and read, or gather with friends. It boasts a fireplace the size of a sub zero refrigerator.

The only reason why I wouldn't give it 5 stars is sometimes the service in the restaurant was slow, and the lamp in my hotel room was dusty upon arrival, dust free the next day. But don't let that deter you, it is the only place to stay in the area in my humble opinion.

Room Tip: I stayed in 304 which was a corner room with a great view of the town square.
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  • Stayed: November 2013, traveled with family
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Thank 9_Months_A_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

Rooms are very tastefully decorated, cozy and clean. Comfortable beds and pillows. We stayed in a room that had 2 beds and a sitting room with a pull out sofa. Nice bathroom also. The inn oozed charm and class, but my only complaint is that it is near the college campus and the students were taking advantage of the warm fire so we couldn't enjoy it. There was also another room that had a fireplace and students were there studying also. Restaurant was good for breakfast (not included in room price) but the food was delicious and the portions were huge! The French toast was 3 large slices of toast and I could only eat one! Location was terrific.
I would definitely stay here again!

  • Stayed: October 2013, traveled with friends
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Thank dlwman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Lord Jeffery Inn, responded to this reviewResponded November 8, 2013

Thank you for visiting The Lord Jeffery Inn this past October, and for sharing your reviews with other travelers. We’re pleased to hear that you enjoyed your stay, along with our interiors and cuisine. I have to agree that I’m pretty partial to our French toast too – next time try the ricotta pancakes with fresh berries!

We look forward to your next visit.

Sincerely, Amanda Malone Catering Services Manager

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Reviewed October 29, 2013

My wife and I stayed here in late October and had a very nice time. The room was spacious and well furnished with a really comfy bed. The Lord Jeffry is a beautiful inn well located in the center of town. Easy walking distance to shops and food, as well as the Emily Dickinson house, which was our main reason for visiting. Staff was great and the Inn felt warm and spacious. Very relaxing! Would definitely stay here again and highly recommend. The food and service at the Bolthouse restaurant was quite good as well.

  • Stayed: October 2013, traveled as a couple
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Thank MrMercury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Lord Jeffery Inn, responded to this reviewResponded November 8, 2013

Thank you for visiting The Lord Jeffery Inn, and for your complimentary review. We appreciate your favorable remarks on our interiors, staff, and 30Boltwood. We also greatly appreciate your feedback and tips for travelers and future guests of the Inn! We’ll all look forward to your next trip to Amherst, and your future stay at The Lord Jeffery Inn and 30Boltwood.

Cheers, Amanda Malone Catering Services Manager

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Reviewed October 22, 2013

One can expect just a first rate experience coming to this lovely village, and this lovely hotel, in October. No doubt much charm remains after the leaves fall and the village green has to sustain itself without the outrageous colors of autumn, but October soars. Terrific staff, lovely restaurant, remodeled facilities, and the whole of the Lord Jeff setting on the green in town center pleases and rests even the weariest of travelers. And unlike so many autumnal venues across New England, the Lord Jeff does not try to make its profits for the year on autumn guests. It remains our pick for best lodging for the money in New England.

Room Tip: Call the registration desk! They are all good.
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  • Stayed: October 2013, traveled on business
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Thank BenDillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Lord Jeffery Inn, responded to this reviewResponded November 8, 2013

We were so lucky to have such a lovely fall, filled with vibrant colors. It’s one of the best that we can all remember; happy that you were able to experience some of it! Thank you for choosing to stay at the Lord Jeffery Inn, and for your positive feedback on your recent visit and the great town of Amherst. One can make the argument that it’s the best time to visit New England. Warm cider or cocktails in front of 30Boltwood’s fireplace lounge? We hope you were able to enjoy that too!

Cheers,
Amanda Malone, Catering Services Manager

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Reviewed October 15, 2013

The Lord Jeffrey Inn offers a beautiful place to stay in Amherst with a sense of history. If you are a business (or leisure) traveler who prefers to stay in someplace that is unique, but also has modern amenities and service, this is a great choice. The rooms are clean and well-appointed, the beds are comfortable, the staff is friendly, and the location is convenient, right on the Amherst town green, with easy walking to shops and restaurants.

  • Stayed: April 2013, traveled on business
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Thank OllieTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Lord Jeffery Inn, responded to this reviewResponded November 8, 2013

I’m so glad to read your complimentary review of The Lord Jeffery Inn, and to hear that you are looking forward to staying with us again in the near future. Thank you for choosing The Lord Jeffery Inn. See you again soon!

Best, Amanda Malone Catering Services Manager

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Reviewed October 8, 2013

Very nice stay. Clean facility and convenient location to UMass Amherst. Would highly recommend this hotel. The outside seating area was clean and relaxing and the service was very good. The rooms and the bathroom were very clean. It is also walking distance from shopping, dining and churches.

  • Stayed: October 2013, traveled with family
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Thank ppacini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Lord Jeffery Inn, responded to this reviewResponded October 10, 2013

Thank you for your complimentary review of our hotel. We are pleased to hear that you enjoyed our accommodations and services throughout your stay. We look forward to your visit the next time you are in Amherst.

Cheers,

Amanda Malone, Catering Services Manager

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Additional Information about Lord Jeffery Inn

Address: 30 Boltwood Ave, Amherst, MA 01002-2344
Phone Number:
Location: United States > Massachusetts > Hampshire County > Amherst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 12 B&Bs / Inns in Amherst
Price Range: $173 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lord Jeffery Inn 3*
Number of rooms: 49
Official Description (provided by the hotel):
Located on Amherst College campus, the historic Inn is completely renovated and offers modern amenities including wireless Internet and fitness center. Each room includes LCD HD TV & private baths. Local farm to table cuisine is featured at our full service 3 meal a day restaurant and bar. The Library, Rooftop Terrace & exterior Gardens offer unique settings for relaxing or socializing. Ample function space can accommodate 2 to 250. The Inn is dedicated to environmental sustainability. ... more   less 
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Also Known As:
Lord Jeffery Hotel Amherst
Lord Jeffery Inn Amherst

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