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Crowne Plaza Annapolis
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All reviewsfront deskclub loungemedical centerwestfield mallstarbucks coffeeindoor poolrestaurant staffbed was comfortablethe hotel is cleanthis past weekenddowntown areanaval academycomputersusna
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325 - 330 of 603 reviews
Reviewed September 9, 2013

This Sheraton is located right off of route 50/301 and on the circle that goes around the local mall. There are 3-4 places to eat in the same corner as this hotel.

The hotel itself is in OK shape, but the rooms show wear. It could use an update to the rooms with some fresher furnishings and details.

The major drawback to this location is it is on the other side of 301 from where all the 'newer' development is. There is a town center on the other side of 301 that has a lot of new fresh places to eat and shop. There is free parking there, but depending on the time of day it could take you 15-25 mins to go the 1 mi or less to get there due to traffic.

The one thing I did notice was that there were a lot of contractors staying at this hotel.

I would stay here again.

  • Stayed: September 2013, traveled on business
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Thank richard9i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this reviewResponded September 11, 2013

Dear richard9i, thank you for taking the time to post a reveiw. We love hear positive reviews about our hotel and location. We appreciate you letting everyone know you will be back, we hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

We stayed in this hotel for two nights over the weekend. We had booked the first night as part of a block rate for a wedding, but we came in to town a day early and arranged reservations for that night. Billing has been a nightmare. They generated 2 separate bills for each night and placed all of our room charges on each bill. So we paid for room service 4 times for 2 meals. (That were not good). I arranged for the staff to deliver a $40 honeymoon package to the couple. It did not arrive - at all! The bill did, twice!!

I smelled mold through out the hallways and in the suite where the wedding party was getting ready. I read all the reviews and people are rating the hotel 4 stars, but most note the moldy smell. I don't want to sleep & breathe in a moldy, 4 star hotel.

The shower went from scalding to cold every few minutes and the hotel has "one time use remotes", because they want the appearance of cleanliness (but should consider mold abatement), but they should be called no-time-use-remotes, because they don't work.

If you know you will spend x on this hotel, just add a few extra bucks and stay at the nicer hotels downton. The ambiance of the city is better than the ambiance of the city's biggest bus stop, which is located right across the street.

  • Stayed: September 2013, traveled with friends
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Thank Brooke D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this reviewResponded September 9, 2013

Dear Brooke D, thank you for your feedback regarding your recent stay. I was sorry to hear about the problems you had during your stay, please accept my apology. We take pride in delivering the best service to our guests, and I am sorry we failed you. We will look into the comments and will work hard to eliminate any problems are guests may have. Thank you for bringing this to our attention and we hope you come back to see us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

My wife & I stayed here for a nights getaway in Annapolis. This has a great location right next to major roadways, it had a major mall and some chain restaurants (Red Lobster, Greene Turtle, Famous Dave's,...)in the same development.

I really enjoyed my stay, and I'm a picky person. The place looked and smelled great, it was clean and updated. The bar area looked beautiful, but we did not eat at the restaurant. The front desk staff were very easy and helpful. We sprung to stay on the club level, and really enjoyed that. The room was clean and updated with a modern feel. The Club Lounge was also nice with a great coffee/cappuccino maker fully stocked with both healthy and un-healthy snacks and drinks. Breakfast here in the morning was much better than dealing with the crowd downstairs.

There was an annoying wedding party that "overtook" the club lounge, letting their friends and family from other floors come in. On several occasions they would "stock up" on goodies and take back to their rooms, but fortunately the lady caring for the club lounge always handles things appropriately and kept the place clean and well stocked.

The indoor pool and jacuzzi were great, very clean and well maintained, the gym was also top notch. What a great Sheraton, will definitely come back with my little girl to enjoy the pool!

Room Tip: Spring for the club level to gain access to the convenient and wonderfully stocked Club Lounge.
  • Stayed: September 2013, traveled as a couple
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Thank brisby438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this reviewResponded September 9, 2013

Dear pmd8100, thank you sop much for all the wonderful comments! The staff loves to see how they shine for our guests and how we take pride in taking care of our hotel. We can't wait to see you when you come back to enjoy the pool!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

We stayed here for one night on a USA holiday. We had two needs: shopping at the Westfield which was across the road and a visit to historic Annapolis and the Academy which were nearby. We paid for a club room which was very good, had WiFi and breakfast and drinks etc.. in a special room on the floor. This was good value. The pool is small but ok and likewise the fitness suite. The staff are very nice. This is one of those could be anywhere places with little charm in its build. It does however do the job and was a comfortable and pleasant stay in a good location for what we wanted from a short trip.

  • Stayed: August 2013, traveled with family
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Thank david t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this reviewResponded September 3, 2013

Dear David, thank you for all the great comments about our hotel and staff. We take pride in our hotel and our associates strive to be the best. I am glad you noticed all the nice amenities we offer and how the staff was so nice. We look forward to you coming back to stay again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013 via mobile

Staff were always eager to correct any issues brought up. It would be better for hotel management to conduct a survey of the grounds or have each department verify their area is up to par. For example, when we arrived we the parking lot looked like 7-11 in Herndon Virginia with laborers loitering around drinking beer with empty beer cases littered around the car. Staff quickly fixed the problem but they were out their at least a couple of hours given the amount of empty containers.

I enjoyed the stay but felt it annoying to call and get a full compliment of towels and bathroom toiletries. A small issue but it only overworked the desk staff.

The hotel could use a better renovation. Poor quality work evidenced everywhere from floating hardwood floors in the elevator to missing trim around signage.

  • Stayed: August 2013
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Thank NorthernVirgin1a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this reviewResponded August 26, 2013

Dear NorthernVirgin1a, thank you for taking the time to write the reveiw and giving us your feedback. We take pride in the hotel and and we apprciate you bringing issues to our attention. The staff takes pride in the hotel and are eager to please. Thank you again and we look forward to you coming back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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