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“Great Staff ..Helpful and friendly.”

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Crowne Plaza Annapolis
Ranked #15 of 21 Hotels in Annapolis
New Haven, Connecticut
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Staff ..Helpful and friendly.”
Reviewed May 7, 2013

We stayed at the Sheraton Annapolis last weekend and found our room to be clean, spacious and very comfortable. The Club Lounge was terrific and made the stay all the more enjoyable.

The front desk staff was particularly friendly and helpful. Nice indoor pool, gym and hot tub.

It made our visit to Annapolis all the more enjoyable.

We are brand loyal to MARRIOTT, but this Sheraton made us think about staying at a Sheraton again sometime.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shelleyhc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, May 8, 2013
Dear shelleyhc, thank you so much for the wonderful comments and wanting to come back. We thrive in being helpful and friendly and am so glad you let everyone know. We apprecaite your business and hope you become brand loyal to Sheraton!
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556 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
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English first
Fairfax, Va
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 6, 2013

Here's the deal. I'm an spg member and having a short stay overnight, (checking in 10pm checking out 4am) and at 3000pts thought how bad could it be and booked the room. Checking in on a Friday evening. Parking was a pain b/c the lot is small and there were two events going on in the hotel. Had to circle the lot a few times until finally we got fed up and asked the front desk where we could park and they said "across the street in the bank parking lot." Great, as guests we have to park across the street. Oh well, too tired to complain as it was getting late and had an early departure. Other than that check in was un eventful. They placed us on the 6th floor which is the spg floor. Couldn't enjoy any perks of the club lounge b/c too late in the evening plus checking out too early. Room was ok, avg I say, nothing special, nothing fancy. Clean and thats why I give this hotel and avg rating. Although I could complain about all the people at the events downstairs coming up to their rooms at midnight and shouting down the hallway, but we didn't. Here is your WARNING....the hotel is cheap per night and low pts b/c half the hotel, the back side of hotel, is facing the highway. All night we could hear trucks and loud cars driving by. Again, too tired to complain. We were making a pit stop so preferred to rough it out. Request a room facing the front of the hotel!!! Thats my one suggestions. Would I stay here again, yes but only if i was passing through and needed a place to rest, but i would request a room facing the front of the hotel. Another good thing, right off highway which is normally a good thing but since its so close, lots of noise....

Room Tip: get a room facing front of hotel. back side is facing highway with lots of noise all night.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Duke_Fairfax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, May 7, 2013
Dear Duke, thank for your taking the time to comment about your recent stay. I was sorry to hear about the parking and the noise you encountered. We due ask our groups to park at our over flow parking by the bank. As for the noise, the inside rooms are quiter, so as you travel back through the area please be sure to ask for this. Thanks for staying wiht us and we hope to see you soon.
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Bayonne
1 review
Reviewed April 28, 2013

Rooma clean and fresh. Staff very pleasant and helpful. Poll lifeguard very attentive, making sure we had towels. Watched children well in pool. Wattress in Club Lounge, I think her name was Helen, was very hard working and went out of her way for us, getting chocolate cake for children. Also Peter, head of food and services was very attentive to the needs of Club Lounge guests. Lounge was kept clean, even after we noted other guests had a party there. Am breakfast and evening hor dourves well stocked and yummy, something for everyones pallet. Location great, mall next door. Plenty of places to eat in area. Thank You Peter and Helen for going out of your way to make our stay so enjoyable !!!!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, April 30, 2013
Dear Donna B, thank you for the great feedback and reveiw. We take pride in delivering a great guest experience! Pete and Helen truly are great associates and thank you for pointing them out. WE look forward to you coming back to the hotel soon! Thanks again!
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New Jersey
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 14, 2013 via mobile

We have been here three times before because this location participates in the Starwoods points and cash program. We stay on the club level which includes a nice club room with breakfast and evening snacks. This hotel is pet friendly as many Sheratons are which is fine with us but others friends on different floors did hear some dogs barking and smelled cat pee in their room. Elevators slow and we had to take stairs which was a pain. Not a bad stay because of value but we may splurge and stay downtown next time.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mykeeboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, April 15, 2013
Thank you for staying with us the past four times now, we love that! Thank you for your feedback as well, we take pride in our hotel and providing the best in annapolis. We do allow pets, but we also have our carpets cleaned regularly to make sure all guests rooms and areas are the best they can be. We hope you consider us for your fith visit the next time you are in the area. Hope to see you soon!
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Williamsburg, Virginia
Level Contributor
198 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed April 11, 2013

We travel north and south on RT 301/50 quite a lot between VA and New England. We like to break the trip up and the Sheraton Annapolis is just the place to do that. It is a quick on and off the highway and is always clean, well appointed, and the staff is very pleasant and helpful. One word of caution, since it is very close to the highway specify a room on the mall (parking lot) side. There is a large mall across the street and you want to face in that direction. The other side of the hotel looks down on the highway and is subject to highway noise. With a room on the club floor the club room is open for hors d'oeuvres and breakfast. Very nice.

Room Tip: Ask for a room on the "mall" side.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, April 15, 2013
Dear Michael P, thank you for all the great comments regarding your stay adn how we are the place to be. We love to hear our guests keep coming back over and over. Thank you for pointing out our great staff and cleanliness. We look forward to your next visit!
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Lehigh Valley, PA
Level Contributor
130 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed April 8, 2013

Typical city-region Sheraton: Nice staff, great location, clean, cookie-cutter rooms. For the right price, this is a very nice and very predictable property, and what's wrong with that? My main objection to this hotel (I've stayed here 4 or 5 times) is the in-room A/C, which seemingly cannot keep a room cool enough to suit me. Chalk it up to someone's ill-conceived "Save the planet, the hell with the guests" philosophy at Sheraton, but hey, that's the way of the world these days in business-class hotels. I'd stay here again, for the right price.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4richer4poorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, April 15, 2013
Dear 4richer4poorer, thank you so much for your feedback. We appreciate you taking the time to let others know about our Great Staff and location. We take pride in customer service and I am proud it showed. Look look forward to you coming back soon!
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Philadelphia, Pennsylvania
1 review
Reviewed March 25, 2013

My husband and I stayed one night and had to listen to a ton of noise in the hallway.
We were right next to the elevator which has a very loud dinging noise that goes off every time it stops on the floor, I can not figure out why this would be necessary since there are only two elevators and it is very clear which one is open. Overall we are crossing this hotel off the list for future stays.

Room Tip: Make sure you request a room far from the elevator
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaryD80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, March 26, 2013
Dear CaryD80, I am sorry to hear about the noise and elevator, pleas accept may apology for these issues. In the future if you have these situtaions we could have easily moved you to a new floor and away from the elevators to avoid this. I hope you reconsider staying with us and you can personally contact me to make sure you are away from noise and the elevator!
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Additional Information about Crowne Plaza Annapolis

Property: Crowne Plaza Annapolis
Address: 173 Jennifer Rd, Annapolis, MD 21401-3043 (Formerly Sheraton Annapolis Hotel)
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 21 Hotels in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Annapolis 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Our hotel is located near the excitement of downtown and historic Annapolis. We are located within walking distance to restaurants and shopping at Westfield Annapolis Mall. In Downtown Annapolis enjoy attractions like shopping, historic attractions and waterfront restaurants. Guests can enjoy remarkable amenities like room service, 24 hour fitness center, sundry shop, indoor pool, Jacuzzi,complimentary high speed Internet and Annapolis Bar and Grill. ... more   less 
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Also Known As:
Sheraton Annapolis
Annapolis Sheraton

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