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“Staff friendliness”

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Crowne Plaza Annapolis
Ranked #15 of 21 Hotels in Annapolis
Odenton, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Staff friendliness”
Reviewed December 17, 2012

Just wanted to write a quick review about Ana, the front desk agent at check in. Right away she was extremely pleasant and wonderful to work with! Easy and quick early check in, and she upgraded me to a nicer room away from the elevator. The room was clean and perfect! Great location, great amenities, and great service. Will definitely be booking here again in the future.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sesley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, December 18, 2012
Dear Sesley, thank you for sharing how friendly the staff is, the cleanliness of the room and the great amenities we have. Ana is a true asset and we are thankful she is on our staff. We look forward to you coming back soon!
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556 reviews from our community

Traveler rating
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    76
    47
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 15, 2012

I checked in on friday dec 14, 2012 for two nights it was a prepaid reservation means no cancelations no change i came down with flu when i got there after coming from a long flight 4 hour flight the staff at the front desk was very polite when i got my to my room the heater wasn't working to well so i stared to get a little more sick so they moved me to the vip members floor deluxe room with ana the front desk noticed that i was coughing & getting worse she send me a letter asking me if i needed anything she sent a blanket with maid then a few minutes later she called to check up on me & ask me if i would like a chicken soup from the kitchen on the house so sweet i never have been treated with such royalty by any hotel before amazing i called her a few minutes later to thank her i then asked if i can cancel the reservation even though it's prepaid she informed he that i had to speak to the manger the next day my condition got worse so i checked out early & went to the hospital right up the road i called from i left my number for the manger to call me to help me get my reservation refunded withn minutes the manger gave me the ok that i will not be charged for the second night stay the staff there is amazing ana, yvonne, brian the manager great wonderful staff the best i have ever encountered

Room Tip: Rooms were beautifull this hotel is outstanding nice lobby
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  • Stayed December 2012, traveled solo
    • Value
    • Location
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Helpful?
1 Thank diana e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, December 20, 2012
Dear diana e, Thank you SO much for all the wonderful comments. We truly appreciate you taking the time to write such an awesome reveiw regarding our hotel and staff. I am glad we were able to exceed all your expectations and look forward to you coming back soon. I hope you are now feeling better and you are able to enjoy our hospitality again soon.
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Bangkok
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 14, 2012

From the moment of arrival, the levels of service, friendliness of staff, willingness to help, and overall stay was what you expect from an SPG property, and the main reason we stay regularly in SPG hotels. The Club Lounge was the highlight, with a wonderful breakfast, and again, very attentive staff. We'll most definitely be back.....

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antz42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, December 18, 2012
Dear Antz42, thank you for tking the time to give us this great feedback! We appreicate you pointing out the great service, club lounge and the willingness of the staff to go out of there way to take care of our guests! We love to hear you will be back!
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Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 10, 2012 via mobile

Our stay began with amazing service from the front desk staff helping us reserve rooms and plan the details of our visit. Our rooms were spacious and came with a small but efficient fridge and a microwave. We stayed on the Club level which is such an added bonus. The evening snacks paired with the morning breakfast were icing on the already yummy cake. The hotel offers free wifi, complimentary shuttle service to local attractions, and has an indoor pool. We especially enjoyed the central location: close enough to downtown Annapolis, across from the mall & Trader Joe's, and surrounded by restaurants (There's a Green Turtle in the same parking lot!). All in all, a great hotel at a wonderful price with a helpful & personable staff ~ We will be back!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njgeorgefam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, December 12, 2012
Dear njgeorgefam, thank you so much for all the wonderful comments about our hotel. We truly appreciate you taking the time to write this review and telling everyone what a special hotel we have and the amazing staff that is here to serve! We are always happy when our guests tell everyone they will be back because of the service we provided. Thank you again and we look forward to seeing you again soon!
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Kaneohe, Hawaii
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 9, 2012

We booked a room here from Hotels.com at a pretty decent rate. The service at the front desk was both professional and helpful. And they were very accommodating, when we asked for something. The rooms were clean, which is one of the key factors I look for in a room. This hotel is away from downtown, but the hotel does offer a free shuttle that drops you off down there!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, December 12, 2012
Dear Malia K, tahnk you for taking your time to post your feedback about our front desk staff and the cleanliness at the hotel. We take great pride in our hotel and am so happy you noticed. We look forward to haveing you back soon.
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Honolulu, Hawaii
Level Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed December 8, 2012

We got our room for a reduced rate, but the room would have been worth a much greater amount. The front desk staff were professional and helpful. The rooms were spotless offered everything we expected. The only complaint is that the hotel is some ways from downtown, but that is no fault of the hotel's.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank AndyMK47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, December 12, 2012
Dear AndyMK47, thank you for commiting on our excelelnt hotel. We appreciate you pointing out great service and cleanliness! We wish we were closer to downtown as well, but we have lots to offer where we are at. The mall is accross the street, 4 restaurants with in walking distance and a free shuttle to down town. Thank you again and we look forward to you coming back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 4, 2012

Great value Clean Free Wi Fi Free parking Free Star Bucks coffee,Indoor pool Hot tub the list goes on in the heart beat of Annapolis We will go there again.We stayed the firstnight at the Westin Rated 4 stas twice the cost every thing was extra Parking,Wi Fi on and on not clean and noisy

Room Tip: all are good
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl S, General Manager at Crowne Plaza Annapolis, responded to this review, December 12, 2012
Dear Martha H, thank you for sharing your recent stay with everyone. We truly appreciate all the great feedback and comments! We look forward to you coming back soon to have another great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Annapolis

Property: Crowne Plaza Annapolis
Address: 173 Jennifer Rd, Annapolis, MD 21401-3043 (Formerly Sheraton Annapolis Hotel)
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 21 Hotels in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Annapolis 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Our hotel is located near the excitement of downtown and historic Annapolis. We are located within walking distance to restaurants and shopping at Westfield Annapolis Mall. In Downtown Annapolis enjoy attractions like shopping, historic attractions and waterfront restaurants. Guests can enjoy remarkable amenities like room service, 24 hour fitness center, sundry shop, indoor pool, Jacuzzi,complimentary high speed Internet and Annapolis Bar and Grill. ... more   less 
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Also Known As:
Sheraton Annapolis
Annapolis Sheraton

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