If I were just rating the hotel itself, I would give it a very good, almost excellent. Reasons: Clean, quiet well-appointed room with 'fridge, lots of counter space, friendly maid; pool was lovely and exceptionally well done for a hotel, opening to outside patio and lounging; Jacuzzi however really lacked action, sort of like a warm bath; lifeguard was an unusual plus but he smelled unclean even amidst the chlorine; hot buffet breakfast in restaurant was average but room service breakfast with perfect poached eggs was excellent; free parking and perfect location across from mall and within several miles of independent theaters and great grocery; all contributed to what should have been a wonderful anniversary weekend for us. However, our purpose in Annapolis was to purchase a small (15') sailboat and trailer and advance conversation with hotel staff said no problem. Hotel was sold out so we parked it in an end space in the back so no one would get hurt on the mast or hit it with their vehicle. Then the nightmare began: The mast on the boat was vandalized the first of our two nights there, most likely by the contracted long-term group of people the hotel had given a grill and picnic table to in the back close to my boat & trailer. The hotel didn't want them hanging out in front of the hotel and I understood why when I realized that they basically had a drinking party all evening and night and even went so far as to relieve themselves in broad daylight and view the next morning. When we reported it at 11 pm, the front desk said they were guests and don't worry about it! It's bad enough to be vandalized but the real hurt came the next a.m. when the staff quoted legal text, didn't even bother to go see the damage, gave the excuse that the group were guests, that the MOD couldn't act on her own accord, and that we waited for three days for the GM to call us at home. From the moment of vandalism, the weekend was ruined by the lack of immediate action. The delayed action by the GM was fairly pathetic as well. Aside from all this, the front-desk staff is totally lackluster and couldn't answer basic questions such as "is there a charge for local and/or long distance calls," "please credit my account with the $5 you're offering me for not having maid service," pretty much everything we asked during the two nights we were there. All in all, it's a lovely hotel compared to the cookie-cutter chains and well priced compared to the downtown hotels but the GM needs to train his staff and delegate some responsibility to his MOD. Instead of stock answering all the reviews herein perhaps he could train his staff and avoid the criticisms in the first place. And contracted long-term lodgers should not be allowed to do things that occasional guests would not do. Oh, I almost forgot, the pool was lovely but the whole time we were there on Sunday morning, people were decorating the area for a party. Due to the language that was spoken, it may well have been relative to those contracted guests as well. Heck, just give them the hotel up front and I'll go elsewhere since they appear to be more important to you than the occasional overnight guest.
- Official Description (provided by the hotel):
- Our hotel is located near the excitement of downtown and historic Annapolis. We are located within walking distance to restaurants and shopping at Westfield Annapolis Mall. In Downtown Annapolis enjoy attractions like shopping, historic attractions and waterfront restaurants. Guests can enjoy remarkable amenities like room service, 24 hour fitness center, sundry shop, indoor pool, Jacuzzi,complimentary high speed Internet and Annapolis Bar and Grill. ... more less
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- Also Known As:
- Sheraton Annapolis
- Annapolis Sheraton