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“Getting Better ....” 4 of 5 stars
Review of Loews Annapolis Hotel

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Loews Annapolis Hotel
Ranked #2 of 21 Hotels in Annapolis
Certificate of Excellence
GreenLeadersGold level
Pitman, NJ
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Getting Better ....”
4 of 5 stars Reviewed March 5, 2014

We're frequently in Annapolis, usually for shows at the Rams Head Tavern (a great live music venue), so we've stayed in most of the Annapolis hotels over the years.

Our first choice is usually the Westin Annapolis - I reviewed it in the spring of 2012, and subsequent visits have not required a change to my favorable review.

Our last visit to the Loews in spring of 2013 was unsatisfactory and a little disturbing: Both nights of our stay we were interrupted late at night by a knock at our door from a woman looking to "party" (I can only presume she was "working"). The front desk seemed singularly unconcerned when I told them there may be a hooker working the floor we were on.

We again stayed at the Loews at the end of February, 2014, only because I couldn't get a room at the Westin.

I'm actually glad we gave the Loews a second chance; it is now for us a viable alternative to the Westin, and clearly superior to the O'Callaghan. Firstly, we encountered a far more engaged and eager-to-please front desk staff - all were pleasant, efficient, and helpful. Contrast that with the "could care less" attitude of our last visit.

We were in one of the refreshed rooms, overlooking the interior courtyard (all of the rooms are now redone), and liked the clean lines and soothing colors. Comfortable king bed, robes, plenty of large cotton towels, nice bath amenities, and an in-room Kuerig made for a nice two-night stay.

Our 2nd floor room was a liability the second night - a black-tie fundraiser in the meeting space immediately below us was pretty loud, and featured a DJ trying to appeal to a bunch of old rich folks with apparent age-related hearing loss.

The Loews Annapolis includes a nice little bar (with an acoustic guitar duo our second night), and a pretty good on-site restaurant called West (reviewed separately).

Has Loews displaced the Westin as our favorite Annapolis hotel? No, but its a closer contest that it was a year ago.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gjmalcyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarbaraMcMahonLoews, General Manager at Loews Annapolis Hotel, responded to this review, March 10, 2014
Dear gjmalcyon,

Thank you very much for the updated review. We are glad that you gave us a second chance to demonstrate that your first stay was atypical of Loews service. Also glad that you enjoyed and approved the look of our newly renovated guest rooms. A welcomed change!!!

Was sorry to read however that the atrium music. Please note that we have added this concern of room assignment to your profile.

Glad that you enjoyed the Ram's Head. It is a great music venue. Were you there the evening that Michelle Obama visited?

Hope to welcome you in the near future. We have a fabulous patio in the warmer months.!!

Best wishes,
Barbara McMahon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
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Annapolis
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 2, 2014

I stayed overnight after attending an event at the hotel. The room had two full size or double beds The room was clean. There is limited front desk staff and services. Valet staff were friendly. I got very little sleep because the bed is on a wall next to a service elevator. Had I known in advance I would not have checked into this Loews hotel with so many other brand hotels nearby and closer to downtown and water.

Room Tip: Do not accept room 419 because it's next to service elevator unless you don't mind the const...
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank GuestAnnapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, March 3, 2014
Dear GuestAnnapolis,
Thank you very much for your post on TripAdvisor. I am very sorry about the elevator noise that interrupted your sleep. Please know that I have notified the night staff to be sure that the elevator is not used from 1am to 5am. During our slower occupancy times, sounds in the hotel seem to travel louder. The good news is spring is around the corner, and once again we will be in our busy season. Regardless of the time of year, we look forward to your next visit. If you could kindly send me your name, in response to the private TripAdvisor message I am sending you, I will make sure that your hotel profile notes “away from elevator,” as well as to assign an upgraded room in order to begin to make amends for this stay.

Again, thank you for your comments and best wishes.

Barbara McMahon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, NJ
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed February 27, 2014

Stayed here for one night when we visited Annapolis for a concert. (Tip: Rams Head Onstage is in walking distance.) Staff is very friendly, rooms are super clean and beds ARE very comfortable. So much in walking distance, clubs, restaurants and even the city dock.

Room Tip: The rooms overlook the city, do not expect amazing views.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank palmtre2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, March 4, 2014
Dear palmtre2,
We so appreciate your time to review your Loews Annapolis stay for the TripAdvisor community. We always love welcoming Ram’s Head On Stage guests who are in town to enjoy great music, and we so enjoy being just a few blocks away from the venue! Not to mention a short walk to other restaurants and the city dock and waterfront as you mention. I’m delighted you found our staff friendly and the bed very comfortable, and that you enjoyed our completely refreshed rooms, newly renovated as of the first two months of 2014! I hope we can welcome you back soon for future visits to Ram’s Head or to enjoy Annapolis’ many activities and offerings! Thank you very much for choosing Loews Annapolis.

Sincerely,
Barbara McMahon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WOKINGHAM
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 23, 2014 via mobile

Stayed for 6 nights in a king sized deluxe room which is great value, spacious and clean with one of the most comfortable beds you will find in any hotel anywhere. The staff are all extremely pleasant and cheerful and are willing to help with any enquiry, nothing was too much for anyone. This hotel has a feel good factor about it and I am sure if you stay here you will come away with great memories. Located close to the harbour area which is only a short walk away the hotel is on a very safe street which makes walking around at night no issue. Unfortunately we didn't eat at the hotel as we had prior engagements with friends and business colleagues but the menu looked excellent and the restaurant was busy and had a good look about it. Visiting Annapolis stay at this hotel. We hope to return in August and this is where we will be staying without a doubt.

  • Stayed February 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, February 24, 2014
Dear Steve C,
Thank you for taking the time to review your Loews Annapolis stay. We appreciate the wonderful feedback! I’m very happy to know you had a superb stay, got great value and left with great memories! We strive to leave a lasting impression with our guests by providing top notch service and a supremely comfortable environment, and I’m thrilled you experienced this. It’s a joy to hear how our team members met your needs, in a positive, pleasant manner. We are fortunate to have a staff that is very dedicated to our guests’ experiences and comfort. That ‘feel good’ environment is a result of both their efforts and the wonderful guests like you who we are fortunate be able to welcome in our doors every day.

Thank you for noting some of the specifics you enjoyed at our property. I’m delighted the bed in our brand new, renovated guest rooms is so comfortable! We do enjoy our very convenient location, as you mention just a short walk to Annapolis' Main Street and the dock and waterfront. We would love to welcome you for a memorable dining experience at our on-property restaurant the next time you visit!!

Thank you for choosing Loews Annapolis Hotel. We very much look forward to welcoming you again, hopefully in August and for many more memorable trips!

Sincerely,
Barbara McMahon, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 22, 2014

Loews Hotel hosted my family and wedding party in December, and while a most special time for us, we simultaneosly experienced the death of our mother on the same day. It was probably one of the most surreal experiences a new couple could have....and here's where the hotel stepped in big and went above and beyond for us.

Prior to the wedding our feelings were that the hotel Staff Jason (assistant front office manager) and Jeanna (front office assistant) were very warm and inviting. They ensured all of our guests arriving from out of town were checked in well. Everyone commented that the hotel was such a great location to the water, walking distance from all great restaurants and shopping that the great downtown Annapolis offers. But the hotel has its own fantastic food and bar - perfect for family and friends. Eggs Benedict Maryland Crabcake style - amazing. Bar was flexible and the kitchen served us something at request following our wedding reception even though it was nearly closed and it was late. Parking Attendant was wonderful - she was a hoot to talk to and loved working for the hotel. All of the bellhops were helpful and on top of the doors, cars and luggage - they really managed everything well despite multiple venues occuring over the weekend.

The suite for the married couple (us) - the hotel was gracious and offered key amenities - champagne, chocolate covered strawberries, and several other sweets, water, soda and even some flowers.

Following the event of our wedding and the loss of our mother, Jeanna and Jason were even more attentive and caring to our needs. Given the circumstances we needed to stay a few extra days and they made sure we didn't have to move rooms as we planned funeral services. The Hotel was gracious and comped a couple nights for us which was very much appreciated but not necessary and we had now been at the hotel for well over a week. Everyone at the hotel had seemed to be informed of our situation and it showed. The Loews hotel comforted us during a very difficult time and given their very high standards, ethics, and general caring for the community it simply showed. The employees were top notch, and we simply highly recommend the hotel. They honestly deserve an award for excellence. Thank you Loews Hotel Annapolis, Barbara (GM), Jason, Jeanna, and the entire staff for taking care of us all.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank J600cfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, February 24, 2014
Dear J600cfm,
It is very nice to hear from you, and so kind of you to take the time to provide this feedback about your time at Loews Annapolis. Thank you.

First, please know our staff continues to think of you and send our sincerest condolences to you and your family during this difficult time. Everyone who chooses Loews Annapolis is an honored guest, and I’m thankful our staff came to gather to offer you genuine, caring service and attention. The Loews Annapolis team members you mention – Jason and Joanna – are both wonderful examples of the personalized and sincere service we strive to offer. We are fortunate to have them on our staff.

Let us also congratulate the newlyweds!! We’re honored to be a part of your special event. Thank you for providing such a detailed list of enjoyable aspects of our property for your wedding guests. I’m glad check in was so smooth. Also, I’m delighted by how much everyone enjoyed our hotel – both its services and its convenient location for exploring Annapolis.

Thank you again for your TripAdvisor comments, and on behalf on the entire Loews Annapolis team, best wishes for an upcoming year overflowing with love, health and happiness.

Sincerely,
Barbara McMahon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Virginia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 21, 2014

Very nice stay here in Feb 2014. The location is a little far from the water front (main shopping/dining area), maybe a 15minute walk but the choices are sort of limited in Annapolis. The staff is nice, beds comfortable, and the atmosphere lovely.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Okinawa2357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, February 24, 2014
Dear Okinawa2357,
It’s nice to hear from you, and we appreciate you providing feedback about your Loews Annapolis stay. I’m so happy you had a very nice stay, and since you were here in February, I’m excited you got to see our nearly complete renovations for all guest rooms!! It’s wonderful to hear confirmation that we could provide a comfortable and lovely environment and friendly service from our team members, all top priorities for us. For your future visits, and all in the TripAdvisor community, we’re pleased to let you know about the free Annapolis circulator trolley which stops right across the street from the hotel, as a great transportation option and alternative to the stroll to the waterfront, which is roughly 7-10 minutes, or more for leisurely walks through town. Thank you very much for choosing Loews Annapolis Hotel, and we would be so happy for the chance to welcome you again anytime you travel to Annapolis!

Sincerely,
Barbara McMahon, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
118 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed February 16, 2014

Came for just a night to see a show at the Ram's Head just a few blocks away. Valet staff was incredible - welcoming and friendly. Lobby is beautiful and front desk staff were professional and warm. Love the decor and how clean the hotel is. Our room was large and comfy - loved all the furnishings and bed/bath linens were great (important to me). Only negative was the room was too hot and we faced the interior courtyard. Ended up stuffy and no way to lower the thermostat. We'll be back - but will opt for an exterior room with some ventilation.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank pbgvluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this review, February 18, 2014
Dear pbgvluv,

Thank you very much for reviewing your stay with us. I’m honored we will be your “new Annapolis home” and just thrilled to hear how much you enjoyed our service and our property. We always love welcoming Ram’s Head guests - what a great offering in Annapolis for live music nearly every night of the week!

I’m thrilled you love our lobby and brand new, renovated rooms!! Every room is receiving an overhaul and update, and all rooms will be complete this March 2014. We’re so excited our guests have started to see the completed renovations and are enjoying the brand new product. Also, I’m happy you enjoyed the furnishings and bathroom linens, as part of our renovations included updates to room amenities like oversized bath sheets and complimentary Keurig coffee makers in-room. I am sorry to hear you had discomfort with the temperature, and I want to ensure we investigate your room’s thermostat. I will send you a private message to get your room number so we can look into this. Please let us know next time you’re coming, and we’d be happy to help you with room preference!

Finally, I appreciate your notes about our team members, from valet service to the front desk. Our team works hard to offer the most welcoming, professional service, and I thank you for noticing that.

Sincerely,
Barbara McMahon, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Annapolis Hotel

Property: Loews Annapolis Hotel
Address: 126 West St, Annapolis, MD 21401-2802
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Annapolis
#1 Green Hotel in Annapolis
#3 Romantic Hotel in Annapolis
#4 Family Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Annapolis Hotel 4*
Number of rooms: 215
Official Description (provided by the hotel):
Steps away from the Chesapeake Bay, Loews Annapolis Hotel welcomes you with warm charming guest rooms and luxurious suites decked out in nautical style. Enjoy the comfort and outstanding service of the Chesapeake Bay's favorite choice among Annapolis luxury hotels. In the surrounding area, Loews is your most welcoming port. The premier hotel facility in this charming resort town, the Loews Annapolis Hotel offers a variety of unique suites, meeting spaces, and excellent service. ... more   less 
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Also Known As:
Loews Annapolis
Annapolis Loews

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