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“Superb”

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Loews Annapolis Hotel
Ranked #2 of 21 Hotels in Annapolis
Certificate of Excellence
GreenLeadersGold level
Reviewed February 23, 2014 via mobile

Stayed for 6 nights in a king sized deluxe room which is great value, spacious and clean with one of the most comfortable beds you will find in any hotel anywhere. The staff are all extremely pleasant and cheerful and are willing to help with any enquiry, nothing was too much for anyone. This hotel has a feel good factor about it and I am sure if you stay here you will come away with great memories. Located close to the harbour area which is only a short walk away the hotel is on a very safe street which makes walking around at night no issue. Unfortunately we didn't eat at the hotel as we had prior engagements with friends and business colleagues but the menu looked excellent and the restaurant was busy and had a good look about it. Visiting Annapolis stay at this hotel. We hope to return in August and this is where we will be staying without a doubt.

  • Stayed: February 2014
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this reviewResponded February 24, 2014

Dear Steve C,
Thank you for taking the time to review your Loews Annapolis stay. We appreciate the wonderful feedback! I’m very happy to know you had a superb stay, got great value and left with great memories! We strive to leave a lasting impression with our guests by providing top notch service and a supremely comfortable environment, and I’m thrilled you experienced this. It’s a joy to hear how our team members met your needs, in a positive, pleasant manner. We are fortunate to have a staff that is very dedicated to our guests’ experiences and comfort. That ‘feel good’ environment is a result of both their efforts and the wonderful guests like you who we are fortunate be able to welcome in our doors every day.

Thank you for noting some of the specifics you enjoyed at our property. I’m delighted the bed in our brand new, renovated guest rooms is so comfortable! We do enjoy our very convenient location, as you mention just a short walk to Annapolis' Main Street and the dock and waterfront. We would love to welcome you for a memorable dining experience at our on-property restaurant the next time you visit!!

Thank you for choosing Loews Annapolis Hotel. We very much look forward to welcoming you again, hopefully in August and for many more memorable trips!

Sincerely,
Barbara McMahon, GM

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821 - 827 of 1,279 reviews

Reviewed February 22, 2014

Loews Hotel hosted my family and wedding party in December, and while a most special time for us, we simultaneosly experienced the death of our mother on the same day. It was probably one of the most surreal experiences a new couple could have....and here's where the hotel stepped in big and went above and beyond for us.

Prior to the wedding our feelings were that the hotel Staff Jason (assistant front office manager) and Jeanna (front office assistant) were very warm and inviting. They ensured all of our guests arriving from out of town were checked in well. Everyone commented that the hotel was such a great location to the water, walking distance from all great restaurants and shopping that the great downtown Annapolis offers. But the hotel has its own fantastic food and bar - perfect for family and friends. Eggs Benedict Maryland Crabcake style - amazing. Bar was flexible and the kitchen served us something at request following our wedding reception even though it was nearly closed and it was late. Parking Attendant was wonderful - she was a hoot to talk to and loved working for the hotel. All of the bellhops were helpful and on top of the doors, cars and luggage - they really managed everything well despite multiple venues occuring over the weekend.

The suite for the married couple (us) - the hotel was gracious and offered key amenities - champagne, chocolate covered strawberries, and several other sweets, water, soda and even some flowers.

Following the event of our wedding and the loss of our mother, Jeanna and Jason were even more attentive and caring to our needs. Given the circumstances we needed to stay a few extra days and they made sure we didn't have to move rooms as we planned funeral services. The Hotel was gracious and comped a couple nights for us which was very much appreciated but not necessary and we had now been at the hotel for well over a week. Everyone at the hotel had seemed to be informed of our situation and it showed. The Loews hotel comforted us during a very difficult time and given their very high standards, ethics, and general caring for the community it simply showed. The employees were top notch, and we simply highly recommend the hotel. They honestly deserve an award for excellence. Thank you Loews Hotel Annapolis, Barbara (GM), Jason, Jeanna, and the entire staff for taking care of us all.

  • Stayed: December 2013, traveled with family
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Thank J600cfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this reviewResponded February 24, 2014

Dear J600cfm,
It is very nice to hear from you, and so kind of you to take the time to provide this feedback about your time at Loews Annapolis. Thank you.

First, please know our staff continues to think of you and send our sincerest condolences to you and your family during this difficult time. Everyone who chooses Loews Annapolis is an honored guest, and I’m thankful our staff came to gather to offer you genuine, caring service and attention. The Loews Annapolis team members you mention – Jason and Joanna – are both wonderful examples of the personalized and sincere service we strive to offer. We are fortunate to have them on our staff.

Let us also congratulate the newlyweds!! We’re honored to be a part of your special event. Thank you for providing such a detailed list of enjoyable aspects of our property for your wedding guests. I’m glad check in was so smooth. Also, I’m delighted by how much everyone enjoyed our hotel – both its services and its convenient location for exploring Annapolis.

Thank you again for your TripAdvisor comments, and on behalf on the entire Loews Annapolis team, best wishes for an upcoming year overflowing with love, health and happiness.

Sincerely,
Barbara McMahon
General Manager

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Reviewed February 21, 2014

Very nice stay here in Feb 2014. The location is a little far from the water front (main shopping/dining area), maybe a 15minute walk but the choices are sort of limited in Annapolis. The staff is nice, beds comfortable, and the atmosphere lovely.

  • Stayed: February 2014, traveled as a couple
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Thank Okinawa2357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this reviewResponded February 24, 2014

Dear Okinawa2357,
It’s nice to hear from you, and we appreciate you providing feedback about your Loews Annapolis stay. I’m so happy you had a very nice stay, and since you were here in February, I’m excited you got to see our nearly complete renovations for all guest rooms!! It’s wonderful to hear confirmation that we could provide a comfortable and lovely environment and friendly service from our team members, all top priorities for us. For your future visits, and all in the TripAdvisor community, we’re pleased to let you know about the free Annapolis circulator trolley which stops right across the street from the hotel, as a great transportation option and alternative to the stroll to the waterfront, which is roughly 7-10 minutes, or more for leisurely walks through town. Thank you very much for choosing Loews Annapolis Hotel, and we would be so happy for the chance to welcome you again anytime you travel to Annapolis!

Sincerely,
Barbara McMahon, GM

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Reviewed February 16, 2014

Came for just a night to see a show at the Ram's Head just a few blocks away. Valet staff was incredible - welcoming and friendly. Lobby is beautiful and front desk staff were professional and warm. Love the decor and how clean the hotel is. Our room was large and comfy - loved all the furnishings and bed/bath linens were great (important to me). Only negative was the room was too hot and we faced the interior courtyard. Ended up stuffy and no way to lower the thermostat. We'll be back - but will opt for an exterior room with some ventilation.

  • Stayed: February 2014, traveled as a couple
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Thank pbgvluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this reviewResponded February 18, 2014

Dear pbgvluv,

Thank you very much for reviewing your stay with us. I’m honored we will be your “new Annapolis home” and just thrilled to hear how much you enjoyed our service and our property. We always love welcoming Ram’s Head guests - what a great offering in Annapolis for live music nearly every night of the week!

I’m thrilled you love our lobby and brand new, renovated rooms!! Every room is receiving an overhaul and update, and all rooms will be complete this March 2014. We’re so excited our guests have started to see the completed renovations and are enjoying the brand new product. Also, I’m happy you enjoyed the furnishings and bathroom linens, as part of our renovations included updates to room amenities like oversized bath sheets and complimentary Keurig coffee makers in-room. I am sorry to hear you had discomfort with the temperature, and I want to ensure we investigate your room’s thermostat. I will send you a private message to get your room number so we can look into this. Please let us know next time you’re coming, and we’d be happy to help you with room preference!

Finally, I appreciate your notes about our team members, from valet service to the front desk. Our team works hard to offer the most welcoming, professional service, and I thank you for noticing that.

Sincerely,
Barbara McMahon, GM

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Reviewed February 14, 2014

I have stayed at Loews many times and it's a perfect experience every time. The entire staff is polite, professional, courteous and truly trying to make your stay there unforgettable. The bar staff is far and away the best in the business. Very welcoming and polite and very eager to please. Kudos to Loews and the staff. Keep up the great work!!! If you are going to Annapolis and want the ultimate experience, make Loews Annapolis Hotel your choice. You won't be sorry!!!

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with this hotel
Thank JGBigboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this reviewResponded February 18, 2014

Dear JGBigboy,

Hello from a fellow Marylander! Thank you very much for giving your feedback here for the TripAdvisor community. I’m absolutely thrilled you’ve had a perfect experience, and thank you for the “Best” rating in Annapolis!! There aren’t many compliments higher than to know our service has left such a positive, memorable impression, and our staff was friendly, professional, welcoming and genuine in their care for you during your time with us. Providing top notch service and helping to create memorable stays are priorities, and I’m delighted you experienced our commitment to both. Thank you for recommending us to others for an ultimate Annapolis experience! We sincerely hope to welcome new and familiar faces and help people enjoy the beautiful destination of Annapolis! We would love to welcome you again to Loews Annapolis Hotel anytime you visit the area.

Sincerely,
Barbara McMahon, GM

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Reviewed February 13, 2014

Stayed here for 1 night for work event. Nice property that is currently undergoing a renovation so be aware that there is significant noise in the morning with all the work that is going on. Free Wifi and the rooms were comfy and clean. I had a room near the elevator that was a little more noisy than I'd pref but overall had a decent experience here.

  • Stayed: February 2014, traveled on business
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1  Thank Natsfandc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this reviewResponded February 24, 2014

Dear Natsfandc,
Thank you for taking the time to provide feedback regarding your recent visit to the Loews Annapolis Hotel. I’m happy to read that you found our property clean and comfortable, and that you enjoyed the free WiFi now available in all of Loews Hotels. I’m sorry you dealt with some of the noise due to the renovation. The good news is that the last 40 rooms will be finished March 5th, 2014, at which point we will have completed a three-year project from lobby to guest rooms. I certainly do apologize for the noise and regret any inconveniences associated with such.

Best wishes,
Barbara McMahon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

Our room was spacious, free internet, excellent housekeeping, pleasant bar and good restaurant. 10 minute walk to downtown was very pleasant. One waiter was on an internship from Mumbai India and very interesting to talk to.

Room Tip: We had a room on the main street, but was still very quiet.
See more room tips
  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank Scott A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLoews, General Manager at Loews Annapolis Hotel, responded to this reviewResponded February 10, 2014

Dear Scott A,
Thank you for taking time to review your Loews Annapolis stay. It’s wonderful to hear it was very positive and how you enjoyed so many aspects of what our hotel offers. We indeed just launched our Free WiFi in every room as of January 2014, and I’m excited you enjoyed this new, complimentary guest offering!

I appreciate you noting our convenient location, just a short stroll to the downtown, Main Street area of Annapolis. I’m also glad you enjoyed our spacious rooms, restaurant and bar, the quality of our housekeeping, and your interaction with a team member! We’re proud of our staff and the service and personalization they offer. I hope we have the chance to welcome you back anytime you travel to the area. Thank you again for choosing Loews Annapolis Hotel.

Sincerely,
Barbara McMahon, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Annapolis Hotel

Address: 126 West St, Annapolis, MD 21401-2802
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Annapolis
#1 Green Hotel in Annapolis
#3 Romantic Hotel in Annapolis
#4 Family Hotel in Annapolis
Price Range: $167 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Annapolis Hotel 4*
Number of rooms: 215
Official Description (provided by the hotel):
Steps away from the Chesapeake Bay, Loews Annapolis Hotel welcomes you with warm charming guest rooms and luxurious suites decked out in nautical style. Enjoy the comfort and outstanding service of the Chesapeake Bay's favorite choice among Annapolis luxury hotels. In the surrounding area, Loews is your most welcoming port. The premier hotel facility in this charming resort town, the Loews Annapolis Hotel offers a variety of unique suites, meeting spaces, and excellent service. ... more   less 
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Also Known As:
Loews Annapolis
Annapolis Loews

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