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“Good, but bad traffic”

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Courtyard Annapolis
Ranked #10 of 21 Hotels in Annapolis
A TripAdvisor Member
731
Reviewed December 13, 2004

I had a pleasant business trip stay at the Annapolis Marriott Courtyard in early Dec. The place is very well maintained, spotless, and safe. Visitors should be aware that its location on Riva Rd (near I-97) is sometimes difficult to get to due to heavy traffic. At rush hours, Riva Rd. is backed up both ways, so it may be necessary to go past the hotel and try to turn around. I stayed at this hotel with my wife 10 or more years ago, and to give credit to Marriott, this place shows no signs of aging. One other gripe: if you can, bring your own pillow. For such a nice place, the pillows are like stones.

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318 - 323 of 323 reviews

A TripAdvisor Member
North Brunswick, NJ
119
Reviewed February 15, 2004

I regret having to write this... but I feel it is necessary for the Marriott Execs to understand the quality of service this facility is producing. I understand that the Courtyard Inns are a downgraded version of the infamous Marriott Hotels/Resorts, but I also know that Marriott prides itself with it's reputation and service to their customers. Upon checking into the hotel on Saturday afternoon 2/14/04 I immediately became aware of the unprofessionalism of the staff at the front desk. NO one was in any type of uniform to speak of and what they were wearing was inappropriate and disheveled. They were not forthcoming with information concerning my reservation... rate, length of stay... or... information about the hotel itself. I also felt like I was a bother to them when I began asking about the area, it's attractions, tours and directions to get there. In fact... one man at the desk (dressed in flannel sweats) kind of threw a book at me without saying a single word. I did however, encounter a lovely girl who sweetly tried to help. The following morning, my sons and I decided to have breakfast in the cafe. It was crowded and we did have to wait which was not the problem. THERE WAS ABSOLUTELY NO ORGANIZATION TO THE BREAKFAST PROCESS . They had just 2 people on staff in the cafe. After a man (believe a nasty frenchman) cleared a table for us... he asked if I wanted coffee... and then proceeded to put on our table someone elses coffee urn from their table. Then when I asked him about the menu... which was either a brkfst buffet, american brkfst, belgian waffles etc.... he just mumbled something to the effect that we should go get our own... even though we all DID NOT want the buffet breakfast.Each item on the menu was priced differently from the breakfast buffet. SO.. we did... After we finished, NO one came to give us a bill... we had to seek out someone and unfortunately the nasty frenchman who mumbles asked what we had.I said 2 American Brkfsts and ONE belgian Waffle. He didn't care what I said because "we" went to the buffet table to get our brkfsts and charged me for3 buffet brkfst. Also... not a good practice to leave creamers on the table without being on ice for very long. These creamers are out on the tables all the time. Morning,noon,night without being refrigerated.... NEWS FLASH!!!! THEY WILL SPOIL !!!!!The room was just OK, but neither the heating system or the hot water for the shower worked properly.One other thing.... YOUR indoor pool was sealed up and 0ut of service.... no explanation. When people come here and pay for ammenities and get none of what they expected... it is disheartening.We have not yet checked out of our room this morning, and I am wondering what I have to look forward to when I go downstairs.Now... I have not used any names of any employees solely because I think the ENTIRE facility needs attention. Your staff needs major customer service education..... you need to provide them with outfits that are reminiscent of professionalism.... I was in the Hotel industry for over 10 years... and although my expectations of this facility were not high, I did not anticipate such inefficency.Wish I lived in the area... I'd make sure this place got whipped into shape!!!!Thank you for your attention in this matter.Linda Tollis and sons

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Reviewed March 10, 2016 via mobile
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Stayed: March 2016, traveled on business
Thank Sergey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajuan M, Front Office Manager at Courtyard Annapolis, responded to this reviewResponded March 30, 2016

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Reviewed September 15, 2015
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  • Stayed: September 2015, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Luisa Fernanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajuan M, Front Office Manager at Courtyard Annapolis, responded to this reviewResponded March 30, 2016

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Reviewed August 13, 2015 via mobile
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Stayed: August 2015
Thank unterwegs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajuan M, Front Office Manager at Courtyard Annapolis, responded to this reviewResponded July 8, 2016

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Reviewed June 10, 2011
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  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank piwie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Annapolis

Address: 2559 Riva Rd, Annapolis, MD 21401-7401
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Annapolis
#6 Family Hotel in Annapolis
#7 Romantic Hotel in Annapolis
Price Range: $101 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Annapolis 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Courtyard Annapolis hotel is located in historic Annapolis Maryland in the suburbs of Washington DC. The hotel is situated less than five miles from the United States Naval Academy and the Maryland State House. Additionally, Courtyard Annapolis is just a short distance from the Annapolis City Dock providing easy reach to a number of water and seaside activities. Furthermore, the hotel is just 20 miles from the Baltimore-Washington International Airport (BWI). Designed for the business traveler, yet inviting for all, this Marriott Annapolis hotel knows what is important to its guests. ... more   less 
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Also Known As:
Courtyard By Marriott Annapolis Hotel Annapolis
Annapolis Courtyard
Annapolis Marriott

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