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“Great staff” 5 of 5 stars
Review of Courtyard Annapolis

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Courtyard Annapolis
Ranked #11 of 21 Hotels in Annapolis
Certificate of Excellence
Yorktown Heights, New York
2 reviews
“Great staff”
5 of 5 stars Reviewed March 11, 2014

Our stay at the Courtyard, Annapolis was wonderful. The staff are amazing, especially Destiny and Nancy. As soon as we walk in Destiny greeted us with a great big smile and when we left Nancy did the same. I would recommend this hotel.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Magdaline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard Annapolis, responded to this review, October 24, 2014
Thank you for posting your feedback on Trip Advisor. I am happy to hear that my staff took great care of you during your visit with us. We hope to be able to serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 reviews from our community

Traveler rating
    124
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    49
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Roanoke, Virginia
2 reviews
5 of 5 stars Reviewed March 10, 2014 via mobile

We are still currently staying at the Courtyard.... So far Awesome service, everyone has been friendly and cheerful. Our room is very clean, the facility and all its amenities are spotless. The gym has everything you could want, the indoor heated pool is beautiful. We love our room. We have a nice woody view, luxury linens, spacious floor plan with nice quality fixtures. The large breakfast bar area in the room is perfect for preparing snacks. We can't wait to try the in hotel pub for dinner. It looks fresh and exciting. The aroma of buffalo chicken coming from it made our mouths water!

Stayed March 2014, traveled as a couple
Helpful?
Thank JaynDolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lutherville, Maryland
2 reviews
5 of 5 stars Reviewed March 10, 2014

Spent the weekend in Annapolis this past weekend and the entire staff was very nice, especially the gentleman running the Bisto in the lobby. Great new lobby and great location. The lobby has received a total re-design and it is beautiful.

Room Tip: The king suite is great because the parents can have their own bedroom.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland
1 review
5 of 5 stars Reviewed March 4, 2014

I have stayed in many hotels and I know a great value when I see one. I know of what customer service is all about and every timew I have stayed here the customer service is what stands out first ! I have been greeted with knowledge if I have stayed here before And have always been welcomed each time !the value for the room is very reasonable for what other things that are offered at great value.the rooms are clean and it is nice and quiet in the hotel.The staff are always greeting me with a smile--love that !

  • Stayed March 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank snow2fall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Maryland
1 review
5 of 5 stars Reviewed March 4, 2014

I am always extremely satisfied when staying at Courtyard Marriotts. The Annapolis and Baltimore hotels are the ones I frequent the most. The staff knows my name and are so welcoming. The rooms are perfect.
If I could wish for one thing.... they all would be consistent in offering complimentary bottled water to take to the rooms.

Room Tip: Ask for a balcony room for a little fresh air.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Vera T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baldwinsville, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed March 2, 2014

Our family was in Annapolis to attend a funeral, and the hotel staff was outstanding in catering to our needs. Without asking, the hotel reduced the nightly rate due to the large number of rooms we reserved. They even went to the trouble of preparing and copying maps to-and-from the hotel to various locations around town - Thank you, Nancy! The rooms were clean, comfortable, and spacious. Parking was ample, and the small Bistro provided good, hot coffee and small meals when our guests wanted something quick and easy. And, with each entry and exit into the lobby the staff never failed to greet us and thank us for coming. I stay at Marriott properties when I travel for work, and this property definitely lived up to the high standards I set for a hotel. Nicely done, and Thank You, Courtyard Marriott, Annapolis!

Room Tip: Rooms facing the courtyard are sunny in the daytime, and you have a small outside porch to sit and e...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charlie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to hear when we have exceeded expectations. We hope to be able to serve you again in the near future.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leonardtown, Maryland
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 1, 2014 via mobile

When we opened the door to our room, it smelled like someone had smoked inside. I am really sensitive to that smell, so we went back downstairs to ask the front desk for a different room. They were extremely apologetic. The manager, Aleah, even gave me a drink and made me a hot to-go snack from the bistro for the inconvenience. I've had far more inconvenient things happen at hotels where I barely got an apology. It was so refreshing to experience such high customer service standards. Our new room was perfectly clean and fresh smelling. Overall, the property is modern and easy to find just off the highway. I would stay here again.

Stayed March 2014, traveled with friends
Helpful?
Thank Jott42107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenae M, General Manager at Courtyard Annapolis, responded to this review, October 24, 2014
Thank you for your feedback! We take pride in serving our guest. It is always good to ehar when we have exceeded expectations.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Annapolis

Property: Courtyard Annapolis
Address: 2559 Riva Rd, Annapolis, MD 21401-7401
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Annapolis
#6 Family Hotel in Annapolis
#7 Romantic Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Annapolis 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Courtyard Annapolis hotel is located in historic Annapolis Maryland in the suburbs of Washington DC. The hotel is situated less than five miles from the United States Naval Academy and the Maryland State House. Additionally, Courtyard Annapolis is just a short distance from the Annapolis City Dock providing easy reach to a number of water and seaside activities. Furthermore, the hotel is just 20 miles from the Baltimore-Washington International Airport (BWI). Designed for the business traveler, yet inviting for all, this Marriott Annapolis hotel knows what is important to its guests. ... more   less 
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Also Known As:
Courtyard By Marriott Annapolis Hotel Annapolis
Annapolis Courtyard
Annapolis Marriott

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