We visited Level on Dec 10 to celebrate my husband's birthday, We booked our reservation on Open Table on Dec 3.
We enjoyed the food very much, however we didn't enjoy being treated poorly by the hostess (Kristin) and the manager.
Our waitress was nice and attentive (I wish I could remember her name).
Food was very good. We had beet salad (average), Brussel sprouts (excellent), fries (very good), calamari (very good), Pulled shortrib flatbread (average), scallop and bacon flatbread (good).
Atmoshere. Very simple, sterile room. Not even a candle on the table.
We felt like we were insignificant in the eyes of management. Not a good feeling.
Our party of three was seated at a table adjacent to a big closet (covered by a curtain; we assume it was a closet). Since there were plenty of empty tables, I asked the hostess if we could sit by the window. There was an open table for four next to an open table for two. She said no because they needed both tables for a reserved party of six. As we were having our meal, we noticed that a party of four came in and 15 minutes later a party of two arrived so in fact there was no party of six. They never spoke to each other so it was obvious that they were not together. We were annoyed because we were lied to.
This situation could have been prevented by saying those tables were reserved. I realize someone has to sit at the awful table that butts up against the closet and although disappointing, it would not have ruined the night. But the misinformation and the reaction of the manager did ruin our night and thus my bad rating. When I mentioned our feelings to the manager, he copped an attitude that reeked of poor customer service. Instead of saying he was sorry it happened (or some measure of understanding), he started defending his hostess! I told him I thought he might want to know about our perspective of the evening and that I would be including my feelings on tripadvisor. He then went on to say that people write things that are not true on tripadvisor, yelp, etc. That may be true, but it has nothing to do with me or the situation I was speaking to him about. You can read my reviews (88 as of this writing) and know that I have never written about a dismissive manager before. I get it - things go wrong sometimes and patrons cannot pick and choose seating. I was hoping that by speaking to the manager, he would acknowledge that a mistake had been made. Instead, the manager made me feel that they were doing us a favor by allowing us to eat there. Never again. There are plenty of good restaurants in the area. I'll stick to El Toro Bravo across the street. Or one of the many other wonderful restaurants in Annapolis.
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