We are Annapolis natives and have been to Level several times. The service has never been good, but last night the service was so inexcusable I'm not sure we'll ever return. My husband had ordered a beer at the bar before dinner and when we sat down, he ordered a second. After 30 minutes, the beer never arrived. We ordered it a second time, and it was finally delivered with no apologies. We had the same issue when I ordered my second glass of wine. The waitress visited our table three times, with no wine. I placed the order again, and she finally delivered it, this time not only without apology but without even acknowledging us. After we finished our meal, the waitress brought us the check before she asked us if we wanted dessert. And if all this weren't bad enough, while we sat sipping the remains of our beverages (which of course had arrived late) the waitress started to sweep under our feet (it was only 10:30 and there were still 5 tables in her section). The food? Average and definitively not worth the horrific service.