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Westin Annapolis
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Reviews (905)
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Reviewed June 24, 2014

Terrific location, less than a mile from Main Street downtown.
Very helpful staff, incredibly friendly.
From the moment we checked in, we were treated so well.
They treated my dog like he was a human, complimentary dog bed and water bowl.
Amanda at check-in was quite helpful when asked about changing rooms, there was no problem with a special request room service order.
When I accidentally left my wallet in the lobby, they secured it and alerted me immediately.

If I had one suggestion it would be that the valet service was a tad overpriced, but other than that, it was a delicious stay.

  • Stayed: June 2014, traveled as a couple
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Thank lefty713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this reviewResponded June 25, 2014

Dear Lefty713: Good afternoon. Thank you for taking your time to write a review after your stay in Annapolis. On behalf of the entire staff, thank you for your nice comments as well as your business. I am very happy our team exceeded your expectations with your dog. The front office team led by Amanda always has a special thoughts for customers and their animals. I will pass on your comments to the entire team. Thank you once again and have a great summer. Sincerely, Jim Piccoli GM

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Reviewed June 23, 2014

This hotel should not be a Westin - 1 to 2 stars higher if hotel was (and was priced as) a Courtyard or Holiday Inn. It's not a bad hotel; it simply does not meet the standards at other Westins. It is indifferent and undistinguished: scratch-and-dent furnishings & rooms; water pressure poor; beds uncharacteristically bad, staff confused at addressing complaints.

  • Stayed: June 2014, traveled as a couple
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Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this reviewResponded June 25, 2014

Dear William T: Good afternoon. Thank you for responding to Trip Advisor after your visit to the Westin Annapolis. Please accept my sincere apology for failing to meet your service and hotel expectations. Similar to your review on Starwood, can you please email a phone number that I can contact you to apologize and work towards the future. I understand according to your previous review, you will visit our hotel again in the future to see your freinds at Park Place. I would like to understand how our team can help personalize your stay and improve. Thank you for your time and understanding. Sincerely, James J. Piccoli ... jpiccoli@westinannapolis.com

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Reviewed June 22, 2014

Lovely location in beautiful Annapolis. We had a room that overlooked the traffic circle. Even being that close to the traffic, we couldn't hear a bit of the sound.

Room was clean, beds were comfortable, and breakfast buffet was delicious.

Highly recommend for families, vacation, and business travelers.

  • Stayed: June 2014, traveled with family
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Thank travelwithease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this reviewResponded June 25, 2014

Dear travelwithease: Good afternoon. Thank you for taking your time to respond to Trip Advisor after your stay at the Westin Annapolis. On behalf of the entire staff, we appreciate your comments as well as your business. I am happy that you had a nice experience. I will certainly share your comments with our team. Thank you once again and I hope you have a great summer. Sincerely, Jim Piccoli GM

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Reviewed June 18, 2014

I went here for a weekend getaway with my wife and we really enjoyed it. Service is phenomenal and food is excellent, but, of course, I would expect that at this price point. The rooms are starting to show a little wear and tear though but otherwise are nicely appointed. We were woken up once by someone knocking on our door at night, but otherwise are stay was great.

  • Stayed: March 2014, traveled as a couple
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Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this reviewResponded June 19, 2014

Good morning. Thank you for taking your time to respond to the Westin Annapolis after your visit last week. We appreciate your business as well as your comments. Have a great summer season and thank you again. Sincerely, Jim Piccoli General Manager

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Reviewed June 17, 2014

Went to a party at the hotel and stayed one Saturday night (1 adult, 2 kids). Check-in was easy and the staff were friendly. The room was large, bright and clean with comfy beds and a huge shower head in the shower that the kids loved. Kids received a nice welcome gift of a backpack and water bottle, though I'm not sure if that was b/c we were on the SPG floor. Pool on the lower level was small and dark and completely empty with a lifeguard on duty on Sat. afternoon, but it was perfectly fine for my 7 y.o. Both kids ate free with my adult buffet purchase in the morning. The food was mediocre, but we all found things that we liked. I lost an item at the party and also left some items in the room after check out. They weren't able to find the item from the party, but the items left in the room were quickly retrieved by housekeeping. Overall, nice stay for one night. Easy drive into downtown Annapolis.

  • Stayed: May 2014, traveled with family
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Thank mopsydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, General Manager at Westin Annapolis, responded to this reviewResponded June 19, 2014

Good morning. Thank you for taking your time to respond to Trip Advisor. On behalf of the entire staff, thank you for your business. I appreciate your review and comments and will discuss with our team. Thank you again and have a great day. Jim Piccoli GM

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