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“The 3rd time was not the charm”

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O'Callaghan Hotel Annapolis
Ranked #9 of 21 Hotels in Annapolis
Verona, NJ
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“The 3rd time was not the charm”
Reviewed December 2, 2013

As a matter of fact it was our 3rd time staying here that we decided we will not stay here again. I booked here because we had stayed before and during those previous stays everything was great.

I have to say the staff is very nice and when we called to report an issue they sent someone to our room immediately to try to resolve the problem. Considering that it was Thanksgiving evening the immediate response was a pleasant surprise. Also the room and the bathroom were clean. However there were many issues.

The first time we stayed here was approximately 5 years ago. As I recall at that time this facility had only been operating as O'Callaghan's for a short period of time and everything was fine. The rooms and baths were in good repair. Based on our experience this stay it would seem that no real updates have been made since then. In addition, it appears that repairs that have been made were done by an amateur.

The issues with our room were:
* soap dish had been ripped off the wall in the bath and not replaced
* the toilet was sluggish (this is the issue they sent someone to fix Thanksgiving night)
* the caulk around the bottom of the toilet looked to have been put on by an 8 year old
* it was apparent that the bath counter started coming off the wall at some point and it has not been properly repaired....there is approximately a 3/4 inch gap between the counter and the under-mount sink
* one of the 2 light bulbs over the bath mirror was burned out
* the lighted mirror no longer lights up and in fact it’s starting to come off the wall
* there was an attempt to repair a wallpaper tear that also looks to have been done by an 8 year old
* the heat/ac unit was extremely noisy
* the refrigerator also was extremely noisy
* street noise could be heard through the bathroom vent
* our room was on West Street across the street from a salon with apartments on the second floor....the folks in one of the apartments like to play loud music and sit out on their balcony and talk very loudly until 2 am and beyond….I understand this is beyond the control of the hotel but it was just an additional annoyance
* being on the West St side of the building it would have been nice if there were sheer curtains behind the room darkening drapes...when we stayed here in the past I believe there were and I checked to see if there was a rod to hold sheers and there was but all along the front of the building the rooms have no sheer curtains….so it’s either keep the drapes closed and all the lights on or let everyone on West St look directly into your room
* the bed was hard with no featherbed or foam topper so it was rather uncomfortable
* shortly after we arrived we went to the bar myself for a soda and my husband for a beer and after he drank half of the beer her found that there was a lump of food residue on the outside of his beer glass…..we did not revisit the bar after that

I must say that the room are reasonably priced but I would prefer to pay more and stay at a place that is well maintained and comfortable. So on our next visit we'll choose Loews or Westin.

Room Tip: Based on this experience I can't even imagine where there would be a room that could be classifi...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert M, General Manager at O'Callaghan Hotel Annapolis, responded to this review, December 4, 2013
Dear PatK,

I do apologize for the experience you had during your stay. I do remember the call on Thanksgiving evening and wish we had the opportunity to find you a room without the defects you mentioned. Thank you for bringing them to our attention.
We are planning a total refurbishment of our facility. Once we complete this project, I would request you give us another chance to serve you.
Sincerely,
Albert Montone
albert.montone@ocallaghanhotels.com
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Rating summary
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English first
Saint Clairsville, Ohio
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 28, 2013

We stayed 2 nights and found the hotel to be comfortable and the staff very helpful. Although we didn't dine at the hotel, we did have a nightcap in the bar, everyone was very friendly. The lobby area was very welcoming with a fire in the fireplace and comfy seating.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MB M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert M, General Manager at O'Callaghan Hotel Annapolis, responded to this review, December 2, 2013
Dear MB M,

Thank you for the kind words about our service and staff. The fire place in our lobby does make it cozy to relax. Please come back.
Sincerely,
Albert Montone
O'Callaghan Annapolis Hotel
Albert.Montone@ocallaghanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
westminster, md
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 11, 2013

A friend offered us free tickets to a concert in Annapolis for Friday, 11/8 on that day. We took them and I called the O`Callaghan and got a reservation for that night. It was five blocks from the concert venue so easily walkable. The hotel fine, as was the room. It was a little expensive, but what we did not know until we got there that it was the Naval Academy`s Homecoming Weekend so I am very lucky to have gotten a room at all. Bottom line is a nice place and a great location. I would stay again, maybe for less money.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptainLar64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert M, General Manager at O'Callaghan Hotel Annapolis, responded to this review, November 12, 2013
Dear CaptainLar64,

It is our pleasure to work with the Annapolis Symphony Orchestra and Maryland Hall. We are pleased that they recommended you to our hotel. Thank you for the great review. Please come back.
Sincerely,
Albert Montone
O'Callaghan Annapolis Hotel
albert.montone@ocallaghanhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 9, 2013

My wife and I stayed a couple nights in Annapolis as a weekend get-away. We didn't have reservations so we stopped at the visitor's center. They told us about O'Callaghan and a special offer they had that day so we checked it out. For that area we got a good deal and our stay was very pleasant. It was within a long walk from the historic waterfront area; you can also catch the free shuttle if you wait about 15-20 minutes. We had breakfast in the dining room one morning; very good but expensive if you just want a light breakfast. You'll also pay a daily fee for parking in their garage....everywhere you go in Annapolis you'll pay to park. Overall it was a nice stay and we'd stay there again if we return to Annapolis. If you're looking for something to do in the area the Segs in the City tour on Segways was a lot of fun and very informative...the tour started just down the street from O'Callaghan. We also took a sunset cruise on the Schooner Woodwind...highly recommend that tour.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kc_at_the_beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert M, General Manager at O'Callaghan Hotel Annapolis, responded to this review, November 12, 2013
Dear KC_At_The_Beach,

We do work closely with the visitors center. They were very kind to recommend you to us. I appreciate the detail on the local area activities available to guests in your comments.
Please come back.
Sincerely,
Albert Montone
O'Callaghan Annapolis Hotel
albert.montone@ocallaghanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmont, Colorado
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 25, 2013

Very nice hoel with a great location.the staff was very helpful with helping with plans both before and during our stay. The free circular bus sic right across the street so this makes it eSy to get around Annapolis. Also, easy town to walk around. Very safe area.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkh303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert M, General Manager at O'Callaghan Hotel Annapolis, responded to this review, November 12, 2013
Dear MJH303,

Thank you for the great review and kind words about our staff. You are correct, the free shuttle is a nice feature for guests to use. It is very convenient. Please come back.
Sincerely,
Albert Montone
O'Callaghan Annapolis Hotel
albert.montone@ocallaghanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 24, 2013

We stayed here for two nights in September. Price was great. Rooms were clean and roomy enough. Staff was helpful and friendly. No breakfast was provided but coffee was available.
O'Callaghans is up the hill from the waterfront which could be a hike. But we discovered the Circulator bus which passes right by the hotel multiple times per day and runs quite late.
We'd definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathyH320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert M, General Manager at O'Callaghan Hotel Annapolis, responded to this review, October 25, 2013
Dear KathyH360,

Thank you for the excellent review on our hotel. I do apologize that we are unable to offer breakfast as part of the room accomodation. Please come back.
Sincerely,
Albert Montone
O'Callaghan Hotel Annapolis
albert.montone@ocallaghanhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easton, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 24, 2013

At first I thought this would be a great weekend getaway for my husband and I, since I was staying on a business report. The check in went smoothly and the room was fairly clean. Every other glass that we picked up in the conference room had lipstick on it. The conference rooms were either too hot or too cold. The lunch that we received was mediocre. The bread was extremely hard and they served us burnt cookies (quickly fixed a new batch after we COMPLAINED). We were bouncing back between two side by side conference rooms on day one and near the end of the evening a participant realized their laptop was missing. Being a fun bunch we thought that someone was playing a trick, until someone else realized that their wallet was missing. We immediately went to the manager to have them call the police and check the security tape from camera. There is a camera that works in the hotel and parking lot; however all though there are camera's everywhere they are NOT recording...SO what's the point. When it came time to sleep it was a restless night since the air conditioner kicks on extremely loud and if it wasn't the air conditioner it was the refrigerator rattling.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swbsug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryant D, Front Office Manager at O'Callaghan Hotel Annapolis, responded to this review, January 14, 2015
Dear swbsug,

Thank you for taking the time to review our property. We are sorry to hear about your disappointing stay at our property. It is the basic expectation of any guest to be treated fairly and courteously during your stay. I am sorry to hear that items turned up missing during your conference, but glad to hear that the police were notified and a claim was filed. We hope to be given to opportunity to sway your opinion in the future.
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Additional Information about O'Callaghan Hotel Annapolis

Property: O'Callaghan Hotel Annapolis
Address: 174 West St, Annapolis, MD 21401-2824
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Annapolis
#10 Romantic Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — O'Callaghan Hotel Annapolis 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
A Warm Irish Welcome awaits you in Historic Annapolis! Make us your home while you explore all the great attractions of this great city. Walk to everything or use city transportation around the downtown area. All rooms offer free high speed internet. Enjoy a great happy hour in the John Barry Bar! Meetings, weddings and private events. ... more   less 
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Also Known As:
o Callaghan Hotel Annapolis
o Callaghan Annapolis

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