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“Great Service in Restaurant”

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Doubletree by Hilton Hotel Annapolis
Ranked #6 of 21 Hotels in Annapolis
Harrisburg, Pennsylvania
1 review
“Great Service in Restaurant”
Reviewed August 5, 2010

I was very pleased with the service, cleanliness and buffet at the restaurant at the hotel. Laura was my server and was very attentive. I ate there on two separate stays and all the servers were very helpful and the hostess was very friendly.

  • Stayed August 2010, traveled on business
    • Service
Helpful?
Thank CGT233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,030 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 3, 2010

I stayed for a wedding. The hotel did a great job with the wedding and I was very impressed, but the front desk service was terrible. It took us 20 minutes to check in, and we were the only people there. It seemed as if the clerk did not know what she was doing at all. She sent us with our luggage, in the total wrong direction and we had to turn around and come back. The room was nice, but it faces a main road, so if you have trouble sleeping ( I don't) and you are on the side of the building it will be loud. If you are in old part of the hotel you have to go up steps to get to your room, so beware if you are handicapped or need special assistance, this could be a hassle.

The night prior to our wedding another event was going on, people had to walk through the wedding to get to their rooms, the cocktail hour, etc in the hallway. The only other entrance was to go outside walk around and come back in. This happened during our wedding as well. If you are a bride thinking of booking consider this. They will tell you they will keep it under control, but the way it is set up it is pretty impossible to keep everybody out of the area. Also the front desk sent the bride in our wedding to the other bride's suite, key and all with all her stuff still in there. Lucky she was honest, because she had access to everything!

Even though we requested that our room be made up on the day of the wedding while we were at the wedding it was morning wedding, it was not done until 2:30 p.m. and when we asked we were told that 180 people checked out that morning. Well the hotel had two weddings in one weekend and should have planned in advance for this sort of thing.

Breakfast buffet is only available if they are at capacity. As a guest there is no way to determine this. You can order from the breakfast menu, but service is very slow.

Overall I think they are just understaffed. The wedding they put on was great, good food, etc, but I think they need to seriously reconsider some of the staff they have hired. This was my mom and I's first time there and this was our impression.

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisannez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 3, 2010

the hotel itself was nice. But in the 24 hours we were there, we had to walk through 2 separate weddings, one was a cocktail hour in the hallway as we tried to exit the hotel. The next morning, our elevator door opened to a wedding procession. The bride and maids had to (kindly but frantically) ask us to take the next floor. Not fun for us and certainly not for the bride, I'm sure!

  • Stayed July 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mellamphy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sykesville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2010

I can't say enough good things about our experience with the Doubletree Annapolis, MD, for our daughter's wedding reception. From Terry who helped coordinate everything dealing with the reception, room reservations for out of town guests, special requests, etc., to Marcelo, Jose and Nelson who, during the event, made sure we had everything we could possibly want, we were pleased beyond any of our expectations. It was absolutely the perfect wedding reception and everyone in attendance just raved about the banquet facility, food and bar staff. Thank you so much! We will definitely recommend the Doubletree to anyone who has a wedding planned in the near future!

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Superbee16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abingdon, Maryland
1 review
Reviewed August 1, 2010

Stayed at the double tree hotel for a wedding in downtown Annapolis.
With Anthony help, we had to travel to and from our hotel, but we were there on a
saturday, lots of traffic, thank goodness they have Anthony, he knew the back, side
streets and got us to the reception in due time, and also picked us back up and to us to our next destination, he is very profession, polite and was always on time,
thank you Anthony for all of your help during our stay in Annapolis
Layne and Kathy

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathyw15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgeport, Connecticut
1 review
Reviewed August 1, 2010

My stay with the DoubleTree hotel was great! We had a great meeting. The service here is fantasic. I really appreciated the hospitality and the help and service we had. Special thanks to Tim Styles very helpful and courteous.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnaKirby-Longwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthews, North Carolina
1 review
Reviewed August 1, 2010

The service was very courteous. Patti was especially nice with a warm pot of coffee served up before I got to my table.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PNunz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Annapolis

Property: Doubletree by Hilton Hotel Annapolis
Address: 210 Holiday Court, Annapolis, MD 21401 (Formerly Radisson)
Phone Number:
Location: United States > Maryland > Annapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Annapolis
#9 Romantic Hotel in Annapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Annapolis 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
Doubletree by Hilton Hotel Annapolis features premium accommodations with stylish guest rooms and convenient amenities. Guests of the hotel feel right at home with our comfy beds, complimentary WiFi throughout the hotel, an onsite restaurant with convenient room service, fitness center, pool, and much more. Book a stay at this Annapolis hotel to enjoy all of these great services. ... more   less 
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Also Known As:
Doubletree Annapolis
Annapolis Doubletree

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