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Hilton Garden Inn Aberdeen
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Reviews (499)
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All reviewshardwood floorshot tubhavre de gracebusiness tripwould definitely stay here againroom was spaciousexcellent hotelfast foodbreakfast buffethotel chainexcellent stayripken experienceclean hotelstaff was very friendlygreat place to staybaseball tournamentpleasant stay
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Reviewed November 3, 2013

This Hilton Garden Inn, Aberdeen Md. has excellent service and facilities. Will stay here again! The management staff, restaurant staff was very friendly and helpful. The fitness facility is complete. Facility is very clean! Indoor pool also very nice! Great for a family or business trip!

  • Stayed: October 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Matthew D. W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded November 4, 2013

Hello Matthew D. W
We do try very hard to earn compliments such as yours-thank you so much. I have shared those words with the Staff who love to hear direct feedback every so often. I'm thrilled we made that impression on you. Thanks again for choosing to stay with us.
Andy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

What a pleasant surprise at this property. A smiling staff, a caring General Manger, and terrific support form the Business Office Staff . It could not have been done better for a group of business travelers that were under the gun to get a series of briefings finished and printed.

  • Stayed: October 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Wolf K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded November 4, 2013

Hi Wolf K
Wow, we must have done something right! Thank you so much for taking a minute to share your observations with the TA community; its appreciated.
Andy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

This hotel and its staff consistently give a great service in the area. It is the best hotel in the area. The staff is very friendly and helpful. The rooms are the nicest as well. The internet service is better than all of the others in the area. This is the place that I would recommend to anyone that has to do business in upper Maryland.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Leonard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded November 4, 2013

Hi Leonard B
Thanks so much for such a nice review. We certainly agree! We appreciate your patronage and the time you took to leave these comments!
Andy

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Reviewed October 31, 2013

Hilton put a hold on my bank account for over $300. The charge for my room came through my bank before the hold was due to release. I explained to the hotel manager, provided documentation from my bank and still he was unwilling to help. Will NEVER stay at a Hilton again. Typically use the Marriott brand and will not stray from them again.

  • Stayed: October 2013, traveled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
2  Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded November 4, 2013

Hi Lori P
Sorry you had so much frustration staying with us. We've both advised Hilton of your situation for further investigation and determination of future policy changes and/or revisions.
Thank you for bringing this situation to my attention.
Andy

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Reviewed October 29, 2013

This is a regular stop for me and my office staff. The hotel staff is frendly and the place is always clean. The breakfast is very good. Front desk personnel really go out of their way to please. This hotel is right off Interstate 95 and near some really great restuarants and businesses.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded October 30, 2013

Hello Michael T
Thank you so much for those kind words. We do appreciate your loyalty and will do whatever it takes (well-almost...) to keep you and your colleagues coming back!
Please say hello to me the next time you come in
Andy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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