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“Clean and friendly”

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Hilton Garden Inn Aberdeen
Ranked #1 of 16 Hotels in Aberdeen
Certificate of Excellence
Reviewed September 5, 2013

I do not travel much, but this hotel was by far the most relaxing stay I have experienced. The staff was very friendly and helpful. The room was very clean and comfortable. I would definitely seek out this hotel chain in the future when travelling.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded September 8, 2013

Hello Rebecca C
thanks for the kind words and review. I will share with the team; thank you for sharing with the universe!
Andy

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Reviews (463)
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364 - 370 of 463 reviews

Reviewed September 4, 2013

Both elevators were broken Saturday morning while a wedding party was staying at the hotel. Lobby TV had 3 channels that were not "fuzzy". Room TV had multiple channels that did not work. Both stalls of the Men's bathroom were inoperable on the first floor. Staff was friendly. Room and bathroom were clean.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded September 8, 2013

Hi Stuart B
Yes, you're right, we did have an off day due, in part, to some vandalism. These issues have been corrected, and hope your stay was not impacted. I will also share your kind words about the staff with them-thanks!
Andy

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Reviewed August 28, 2013

The hotel was overall a great experience, I would have to repeat my previous comments. 1. the air condition/heat was loud and vibrated sometimes room 303 2. the refrigerator had a strange smell, I bought frebreeeze 3. I stayed a total of 45 days and out of those days on 2 or 3 occasions my bed was not made 4. I was over charged 8.78 for a meal I paid cash for all meals 5. someone took my earring off the night stand, I did not want to cause a major problem so I did not mention it due to I had about 25 days left to stay.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Calvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded September 2, 2013

Hello Calvin C
Sorry and apologize that your stay was less than perfect. I did credit your account for that misc food charged to you in error.
I've replied to your messages' specific points through the Hilton reply system. Please let us know if we can be of further assistance.
Andy

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Reviewed August 26, 2013

This is a nice establishment, however, I would not recommen booking through a third party if you are a rewards member and wish to earn membership rewards. Staff at the hotel advised me they could not honor my membership and treated me as I was not a valued member. If you want to receive the Hilton Honors welcome and perks, book directly through Hilton.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Bridget R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded August 28, 2013

Hello again MamaRiv
We know there are many hotel choices in the area; all of our guests are valuable; sorry you felt this way. You told me the staff was polite in their message. Unfortunately it was not what you wanted to hear.
As you know I was able to make a one time adjustment to your account by adding some points.
Thanks for sharing that message though; the most flexibility in making reservations is available by reserving directly with us.
Sorry for the inconvenience, hope to see you again soon-
Andy

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Reviewed August 22, 2013 via mobile

Nice typical 2.5-3.0 star hotel. Friendly staff, also freecookies and coffee in the lobby. The room was nice, clean and modern. The pool water was cold. The hot tub was not hot and had lots of disgusting brown foam on top. I forbid my son from getting in it for fear that he would be ingesting a quantity of someone else's filth. I guess it's one of the better hotels in Aberdeen and the surrounding area, but it's kind of pricey for it's location.

  • Stayed: June 2013
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2  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded August 26, 2013

Hi richiu1972
Thanks for your candid comments, not sure what happened in the whirlpool, but I do know that it is crystal clear and hot right now. I'm sorry and apologize if there was an inconvenience caused.
Our economy, and pricing at the hotel, are based on supply and demand. I have to agree with you that during very high demand, our room rates are usually among the highest in the area.
Thank you for sharing-
Andy

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Reviewed August 18, 2013

This hotel has always been excelent in the comfort of the rooms, the quality of the drinks at the bar, and the food. It is easy to get to from I 95. It is new versis alot of the other hotels in this area.

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded August 20, 2013

Hello Frank D;
Thank you for taking a moment to post on our behalf to the TA community! We appreciate the kind words and observations you have shared. Hope fully all of our guests fell this way too!
Andy

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Reviewed August 14, 2013

Hotel was very clean, staff customer service oriented. All meals wer very good. Happy Hour at bar was a plus. Bed was very comfortable. Parking abundant. Overall I was very pleased and will use this hotel location again.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Rita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy F, General Manager at Hilton Garden Inn Aberdeen, responded to this reviewResponded August 20, 2013

Hello Rita W
Great to read your comments and I will certainly share them with the team. Thank you for your patronage and for the the time it took you to post this review.
Andy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Aberdeen

Address: 1050 Beards Hill Rd, Aberdeen, MD 21001-2230
Phone Number:
Location: United States > Maryland > Aberdeen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Aberdeen
Price Range: $112 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Aberdeen 3*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Priceline, Expedia, Travelocity, Booking.com, TripOnline SA, Orbitz, Cancelon, Hotwire, HotelQuickly, getaroom.com and Evoline ltd so you can book your Hilton Garden Inn Aberdeen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Aberdeen Hotel Aberdeen

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