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All reviewscivic centerattached restaurantfront deskroom was cleansmoking roomcontinental breakfasthotel is locatedshopping tripplace to stayoutdoor pooleasy accessoff the highwayshopping and restaurantswafflesthe breakfast areastaff was very friendlyfridge and microwave
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Reviewed May 6, 2013

Attended a 2 day class in Augusta last week for business and found this hotel online through Hotwire.com. Never having stayed at a Best Western, but trusting the rating system of Hotwire, we expected "average to good" accomodations. However, we were pleasantly surpised! The cleanliness, attention to business needs, full complimentary breakfast, and the friendly and accomodating staff, exceeded our expectations...the value was excellent. Would certainly stay there again and would highly recommend it!

  • Stayed: May 2013, traveled on business
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Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded May 21, 2013

Thank you very much for your review of our Best western Civic Center Inn in Augusta ME during your recent business trip. We are pleased that you found your stay enjoyable. Our staff works hard to ensure your stay is a pleasant one. We hope you will join us again in the future!

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Reviewed May 1, 2013

I have been here before this hotel was a Best Western. It is very well located just off the I-95. Rooster's restaurant features delicious brick oven pizza for the weary traveller. The hotel is new, clean, spacious and an excellent choice for this class of hotel. I slept well and did not remember any sound of highway traffic. I plan to stay here again.

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Best Western
Thank H K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol P, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded May 21, 2013

Thank you for your recent review of our Best Western Plus Civic Center Inn in Augusta Me. We are happy that you found it restful and accomodating. I will ensure your compliment to Roosters Restaurant is passed on to their manager. We look forward to your return stay!

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Reviewed April 13, 2013

Kathy - Executive manager of the Housekeeping crew is awesome. She has a great staff that keep everything ship shape. The Breakfast are is being remodeled and the food is excellent.Very courteous staff. They interact with the travelers.

Room Tip: Very soundproof quality. Even though Tractor trailer driver's stay here, you never hear the motors.
  • Stayed: April 2013, traveled on business
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Thank MrMoxie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Public Relations Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded April 15, 2013

Thank you for taking the time to review us! Kathy has always been a leader in demonstrating how seriously we take cleanliness and service at our property. She sets an excellent example for the rest of the staff, and we are very lucky to have such hard-working and dedicated employees at our hotel. I'm pleased you enjoyed your stay, and we hope to see you again soon!

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Reviewed April 13, 2013

This is a nice, clean, and well-located hotel. The staff are very friendly and it is very close to restaurants, and other places. This is a very ordinary, cookie cutter property, and no more. The rooms are extraordinarily small, especially for this location. It has ample parking, and you can enter and exit from doors that are closer to where you park. The air is recirculated and not very well filtered or ventilated. During pollen season, it will be tough to sleep without anti histamines. It has a restaurant attached to it, which has pretty good food and very friendly staff.

Room Tip: View the property diagram for access to your room, especially on the second floor.
  • Stayed: April 2013, traveled on business
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Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Public Relations Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded April 15, 2013

Thank you for taking the time to inform everyone of your stay at our property. I am pleased to hear overall you enjoyed your stay. We don't typically hear the air quality is a concern and appreciate you bringing this to our attention. Our housekeeping and maintenance staff both check the filters in the units under the window as well as the circulation fan. We hope to see you again if your travels bring you to the Augusta area again.

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Reviewed April 12, 2013

loved the service house keeping was great friendly and clean breakfast lady Brenda I give a a plus very helpful ,friendly best stay ive had in long time house keeping was great was very impressed with the clean room and all the staff thanks to the whole staff I will return on my next trip

  • Stayed: February 2013, traveled as a couple
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Thank bbarduck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily M, Public Relations Manager at Best Western Plus Augusta Civic Center Inn, responded to this reviewResponded April 15, 2013

Your review of our property was very kind, thank you. We have a great staff, and Brenda is an important part of our team. We look forward to having you stay with us again if you return to the area.

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