We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“part of the job”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
BEST WESTERN PLUS Augusta Civic Center Inn
Ranked #4 of 9 Hotels in Augusta
Certificate of Excellence
GreenLeadersBronze level
Harrisburg, Pennsylvania
2 reviews
“part of the job”
4 of 5 bubbles Reviewed December 21, 2012

after staying here twice a week for the last year, i just want to say how great of a hotel this place is on a weekly basis. kathy does a great job of makeing sure all rooms are clean and ready for customers. it's like my home away from home. the whole staff is freindly and accomadateing. i also think Marissa has been a excellant addtion to your hotel team.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Douglas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marissa P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, December 27, 2012
First of all, thank you for your loyalty to our hotel! We appreciate you choosing to stay with us while you are in the Augusta area! I'm glad that you find the rooms to be clean and that everyone has made you feel welcome. I'm pleased we exceed your service expectations and that you are comfortable in your 'home away from home'! We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

606 reviews from our community

Traveler rating
    311
    192
    65
    21
    17
See reviews for
164
164
30
194
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Gdansk, Poland
2 reviews
4 of 5 bubbles Reviewed December 21, 2012

I had to stay at The Best Western Plus Hotel in Augusta, ME for a business. Hotel was ordered by my company for a longer 3-week stay. I had enought time to found that this is nice palce with very nice people. It was nice to meet Kathy almost every morning, at breakfast room.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Piotr W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marissa P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, December 27, 2012
Thank you for taking the time to review your stay with us and for choosing our hotel while you were in the Augusta area! I'm glad you enjoyed your stay with us and that you found the hotel to be clean and the staff to be accommodating. We look forward to seeing you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billerica, Massachusetts
1 review
5 of 5 bubbles Reviewed December 18, 2012

I had to stay at The Best Western Plus Hotel in Augusta, ME for a business trip. I found the hotel very clean, easy to get to & the staff very friendly. Jessica was especially helpful on my check in. I had been traveling for 4 hours to get to the hotel. She greeted me with a smile& was very helpful with getting me settled in.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemarie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marissa P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, December 20, 2012
Thank you for choosing to stay with us during your recent business trip! I'm pleased that you found our hotel to be clean and conveniently located. We strive for excellent hospitality here at the Best Western Plus Civic Center Inn, and I'm glad that the service you received exceeded your expectations! Thank you for taking the time to review our hotel, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Maine, United States
Level Contributor
3 reviews
4 of 5 bubbles Reviewed December 17, 2012

They offer a special rate during severe winter weather conditions as do many of the hotels in the area but this offers the best. We work in the Augusta area and have a long commute to work so frequently take advantage of this opportunity to stay when the weather is bad. The rooms are comfortable and come with the usual small appliances such as fridge and microwave. A nice little continental breakfast is served each morning. The staff is great! Especially Kathy the hospitality supervisor. She's friendly and always helpful. A wonderful addition to the facility. I wish more hotels had someone like her.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marissa P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, December 18, 2012
Thank you for taking the time to review our hotel. We appreciate your feedback and are so glad you allow us to accommodate you during the winter season! I'm glad you enjoy your stays with us and find that the staff exceeds your expectations! We have a wonderful team here at the Best Western Plus, and Kathy is certainly a leader in ensuring that all guests are satisfied and comfortable. We appreciate your loyalty and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, Maine
1 review
5 of 5 bubbles Reviewed December 9, 2012

Hotel is very clean and neat. Staff is very friendly and accommodating. Easy to park along with being very safe. Hotel allows pets and you would never know it. Kathy the hostess is extremely helpful and loves pets. She is always there to help with whatever your needs are.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank russ b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marissa P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, December 14, 2012
Thank you for choosing to stay with us during your visits to the Augusta area! We certainly appreciate your loyalty to our hotel. I'm pleased that you find our hotel to be clean, safe, and that the staff is always accommodating to you. We welcome all members of the family, including the four-legged ones, and I'm glad that Kathy has been especially helpful in assisting you! We look forward to seeing you and your pet upon your next visit to our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
2 reviews
5 of 5 bubbles Reviewed December 9, 2012

I rarely write a review. Something needs to be extraordinary for me to do so. The staff was extraordinary. Extremely competent, professional and so friendly. Marissa checked us into the hotel and made us feel so welcome. She noted that we had requested extra pillows on our online reservation. Immediately asked the housekeeper (who was next to her) to get those to us asap. Housekeeper brought freshly laundered, still warm from the dryer pillows. With a smile on her face. The room was extremely clean. New television. Great lighting. Breakfast was what we have experienced other places: fruit, yogurt, pastries, bread, cereals. We didn't look for eggs so don't know if they were there. We booked the hotel because we have found Best Western to be a good value when on the road, but this was a pleasant surprise. We really appreciated the staff for the 2 nights we were there. We even encouraged a relative to seek employment with them because only a management system has such happy employees.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whierose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marissa P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, December 14, 2012
We appreciate you taking the time to write such a wonderful review of our property! I'm glad we made you feel welcome here by making sure your needs were met right away, and that we exceeded your service expectations! I will be sure to pass along to Kathy, the Executive Housekeeper, that you were pleased with the cleanliness of the room, as well as her excellent service. It was a pleasure to speak with you and have you stay at our property, and we look forward to seeing you again soon! Happy Holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubec,ME
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 3, 2012

Everything you need and quite a few wants too.Large,clean,spacious,nicely decorated rooms.Warm & cozy with flat screen tv,wi-fi,microwave,fridge,coffeemaker,etc.etc..Breakfast is included in the morning and there is also a nice little restaurant on site. Across the street is a mall for shopping. Many thanks to all the staff at the Best Western;You're great,friendly and helpful.And you are greatly appreciated for jobs well done.One special gal worth mentioning is Kathy in housekeeping;She's such a peach,so pleasant and quick to accomodate all your needs and special requests. The Best Western Plus on Civic Center Drive truly is the Best place to stay in Augusta. It's the place I return to time and time again. Feels like a home away from home.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DownEastNewbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marissa P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review, December 7, 2012
Thank you for taking the time to write such a thoughtful and thorough review! I'm so pleased that you find our rooms to be spacious and clean, and that you are able to take full advantage of our various amenities in the room, as well as our convenient location. We strive for excellent customer service, and I'm pleased that we are able to create an environment here that makes you feel at home. I will let Kathy know how much her wonderful service means to you. I would like to thank you for returning to visit us so often and for rating us the best hotel in Augusta! We look forward to welcoming you back soon to your 'home away from home'!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Augusta
2.1 mi away
Senator Inn & Spa
Senator Inn & Spa
#5 of 9 in Augusta
4.0 of 5 bubbles 778 reviews
0.4 mi away
Comfort Inn Civic Center
2.1 mi away
Hampton Inn Augusta
Hampton Inn Augusta
#2 of 9 in Augusta
4.5 of 5 bubbles 413 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Homewood Suites by Hilton Augusta
0.4 mi away
Fairfield Inn & Suites Augusta
4.4 mi away
Maple Hill Farm Inn
Maple Hill Farm Inn
#1 of 1 in Hallowell
5.0 of 5 bubbles 325 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS Augusta Civic Center Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Augusta Civic Center Inn

Property: BEST WESTERN PLUS Augusta Civic Center Inn
Address: 110 Community Dr, Augusta, ME 04330 (Formerly Augusta Civic Center Inn)
Phone Number:
Location: United States > Maine > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Augusta
#3 Family Hotel in Augusta
#3 Romantic Hotel in Augusta
#3 Green Hotel in Augusta
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Augusta Civic Center Inn 3*
Number of rooms: 100
Official Description (provided by the hotel):
Conveniently located adjacent to the Augusta Civic Center, 1/2 mile from I-95 and within three miles of the Augusta State Airport and the State of Maine Capital. If you're looking to get away from it all, this pet friendly hotel's location in the heart of Central Maine makes us an affordable and convenient starting point for hiking, biking, or ATVing adventures. In addition, our location offers ample camping or fishing outings and a myriad of other spring and summertime activities! Want to check out some Maine lakes? There are plenty of lakes and ponds nearby ripe with opportunities for boating, fishing, swimming, or even charter fishing! The Belgrade Lakes region is just a short drive away and it is alive with fun activities for all during the spring and summer months. For a top of the line golfing experience check out the Belgrade Lakes Country Club or the Augusta Country Club! Maine's largest open-air shopping center, The Marketplace at Augusta, is located just across the street! There are antiquing opportunities in nearby Hallowell, and the Freeport outlets are just 40 minutes away. Old Fort Western and the Maine State Museum are sure to provide hours of enjoyment. Leading health care providers such as the new Maine General Alfond Center for Health, the Togus VA, and the Harold Alfond Center for Cancer Care are just a short drive from the hotel. Enjoy our free hot continental breakfast as well as in room refrigerators and microwaves! Need to distress after a long day? Burn up some calories in our onsite fitness center or take a swim in our outdoor pool! We are located in close proximity with many major summer camps including Camp Laurel, Camp Androscoggin, Camp Cobbossee and many more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Cancelon, Best Western, Hotels.com, Travelocity, Priceline, getaroom.com and HotelQuickly so you can book your BEST WESTERN PLUS Augusta Civic Center Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Civic Hotel Augusta
Holiday Inn Augusta
Augusta Holiday Inn
BEST WESTERN PLUS Augusta Civic Center Inn Maine

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing