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“Not up to Comfort Inn standards”

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Comfort Inn Civic Center
Ranked #6 of 9 Hotels in Augusta
Certificate of Excellence
GreenLeadersBronze level
Mount Vernon, Maine
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not up to Comfort Inn standards”
Reviewed February 28, 2012

We belong to the Comfort Inn Choice Privledges program so we can earn free stays, but also so that we know the type of property we are booking. We've stayed at a variety of Comfort Inn properties over the past 15 years and have recently noticed that the quality is no longer consistent. That said, the Augusta, Maine property was a huge disappointment. It looks way better from the road than it is. Upon closer inspection, it appears that the hotel was simply a cheap build to begin with and the wear and tear is really showing. The first thing I noticed was the rot along the eaves, but the poor quality is apparent throughout the building in the resulting wear. We'll definitely take the time to write a note to the parent company, Choice Hotels, as it is frustrating to not know what your getting. In this case, we chose Comfort Inn over the newly renovated Quality Inn and paid $30 more a night to ensure a better experience (we haven't ever stayed at the Quality Inn so I can't compare beyond it's recent renovation.) This Comfort Inn decor was cheap and ugly, the room doors cheap plastic with the peep hole popping out of our room, and the hall carpets dingy brown. We were in the back wing so used the back door where rot was also apparent and the cock-eyed trash container remained un-emptied for our three day stay. We used the stairs to get to our second floor room and every time I noted the hollow sound of poorly secured plywood under the dirty carpet along with the trash that remained from day to day. We have stayed at other properties that missed the Comfort Inn standard but this one was really way off the mark, especially for the price. One of the nights the county sheriff and the local police department were actively patrolling the parking lot. As we exited, a patrol car came from each side and we were stopped and asked what room we were in. Made me wonder what kind of illegal activity they were looking for at this Comfort Inn. The picture of the lobby that appears with the TripAdvisor listing is by far the best part of the hotel and not at all representative. I wish I'd taken the time to snap a few reality shots.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TwofromMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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298 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Antigonish , Nova Scotia, Canada
Level Contributor
3 reviews
Reviewed February 11, 2012

The best part of this hotel is the staff. We have stayed at this hotel many times, experiencing many different staff. Each and everyone was more than helpful! Greeted us with a big Hello and friendly conversation. One time there was a few rooms of a sports team and were a bit noisy. We asked for a room change, not only did they move us gladly, we were upgraded to a larger room.

The rooms are very clean, breakfast is great, and even made our little dog comfortable with a little great from the hotel.

Room Tip: If you travel with a dog, they endeavor to put you on the first floor so it is easy to take your dog...
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrammieMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed February 5, 2012

I stayed here 4 nights upon my arrival the hotel looked great very spacious. The front desk clerk a dark looking young man checked me in he was very friendly smiling and you could he enjoyed his job. On my way to my room another gentleman wearing a red sox hat smiled said good afternoon and explained where my room was. All staff were very plesant and friendly. My room was very clean smelled clean and looked great I have stayed at many hotels and this is far the best I have stayed at you can tell th staff enjoy their jobs and take pride in their work. I am really shocked when the guy in red socks hat asked me the next morning how my stay is going how I slept and so forth any problems feel free to let him or the front desk know very professional caring staff will always return to this hotel when I stay in Maine thank you for a wonderful visit!!!!!!!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackmonsoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallingford, Connecticut
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 24, 2012

I have stayed here several times over the last couple of years. I have also stayed at other hotels in Augusta which gives me an oportunity to compare it with others.
First the location is just off the highway allowing easy access to other local towns and cities. A gas station/mini-market is immediately across the street. It also has a 99 Restaurant attached to the hotel which is a great conveinence for lunch/dinner or drinks. If you venture down the street you will get a mix of big box stores, restaurants, movie theatres, etc. The rooms are comfortable and clean, with a decent continental breakfast and pleasant service.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank car4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Lyem, Connecticut, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 22, 2012

I've stayed in all the medium priced hotels in the Augusta area, this is by the property I will always go back to!

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kquirion, Front Office Manager at Comfort Inn Civic Center, responded to this review, January 25, 2012
Thank you for writing us a review regarding your recent stay! We appreciate the excellent comments about your stay and are glad that you enjoyed staying with us. Thank you for choosing to stay here, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 15, 2012

Excellent professional service with nice comfortable clean rooms.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tpinette99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kquirion, Front Office Manager at Comfort Inn Civic Center, responded to this review, January 16, 2012
Thank you for taking the time to write an excellent review for us! We are glad that you enjoyed your stay and hope that we will see you again in the future. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 2, 2012

This is not a five star facility but it was definitely worth $100 a night. We stayed 10 nights and got a long term rate of $100 for a King Suite. Hotels are always pricey in Augusta especially in the summer. We had our two grandsons most of the time and they slept on a pull out couch. I don't think it would be comfortable for an adult. We tried a portable bed for one night and it was horrible. They have a nice indoor pool and exercise room. The staff is very nice. My favorite hotel in augusta is still Quality Inn especially on the second floor We've never stayed in the older rooms on the outside They are not as large but would probably be OK in the summer. We have also stayed in the Best Western which is nice but we did not like paying for breakfast. It was 20-25 each morning and the younger grandson doesn't eat very much. I think Fairfield might be the best but it is a little over our budget It was nice to have an extra room at Comfort Inn since we had a long stay.
The pool area is really warm even for our December visit. The pool was too cool for me but they have a nice hot tub.

Room Tip: Try to look at websites like Trip Advisor. Take the negative with a grain of salt. You get what yo...
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MEGrammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kquirion, Front Office Manager at Comfort Inn Civic Center, responded to this review, January 4, 2012
Thank you very much for taking the time to write us a review! We appreciate any and all feedback. It is good to hear that you feel that your stay was worth the price you paid. Thank you for your compliments on our pool and exercise room as well as the staff. We are lucky to have such a nice health club facility and an excellent staff. We are happy that you enjoyed the size of your room during your extended stay and hope that we will see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Civic Center

Property: Comfort Inn Civic Center
Address: 281 Civic Center Dr, Augusta, ME 04330-8033
Phone Number:
Location: United States > Maine > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Augusta
#4 Romantic Hotel in Augusta
#5 Business Hotel in Augusta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Civic Center 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Comfort Inn(R) Civic Center is conveniently located adjacent to Interstate 95, less than a mile from the Augusta Civic Center & the Marketplace in Augusta. Summertime in Maine is the perfect time to enjoy the outdoors! Whether it's hiking, biking, rafting or just enjoying the outdoors you are sure to find it all in our area! Want to check out some Maine lakes? There are plenty of lakes and ponds nearby with opportunities for boating, fishing, swimming, or even charter fishing! The Belgrade Lakes region is just a short drive away and it is alive with fun activities for all during the summer months. In the mood for some golf? Premier golf courses are just a short drive away including Belgrade Lakes Golf Club and the Augusta Country Club. In town to visit one of the local summer camps? Camp Laurel, Camp Androscoggin, Camp Cobbossee and more are all located closeby!Located just minutes from the University of Maine Augusta, Maine State Museum, the Children's Discovery Museum, the State Capitol and the Maine State House; this hotel is a convenient choice for all travelers. The University of Maine at Augusta has beautiful walking trails that make being active easy! Capitol Park is also located a few miles down the road as well as the Viles Arboretum which boasts nature trails and educational programs for children! Enjoy our FREE Hot Breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and a choice of hot waffle flavors! Visit our ONSITE restaurant, The Ninety Nine Restaurant & Pub offering a wide variety of menu items for lunch and dinner!Our spacious guest rooms feature microwaves & fridges, LCD Flat Screen TV's, free local calls, free USA Today newspaper & free parking. Our indoor pool, hot tub & exercise room are the perfect way to start or end your day.Come visit our pet-friendly hotel today, enjoy our cozy rooms and let our friendly staff treat you in top-notch style when visiting the Augusta area. ... more   less 
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Also Known As:
Comfort Inn Civic Hotel Augusta
Comfort Inn Augusta
Augusta Comfort Inn
Comfort Inn Civic Center Augusta, Maine

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