On an annual trip to Augusta for the Maine Quilt Show my friend and I went to Margaritas Mexican Restaurant (their description, written on the lobby wall) for dinner.
Our first clue that this was not going to be a good dining experience was when our perky 20 something waitress first came to the table at least 10 minutes after we say down. Her glued on smile would make any aspiring beauty queen proud. My friend is from California where even the Taco Bells have good Mexican food. When she asked if she could get a combo (a choice of 2 or 3 dishes, e.g., burritos, tacos, enchiladas, etc.) we were told they don't have combos. When she asked for a hard shell corn taco, she was told they only have hard shell flour tacos. When she asked for a common bean order, she was told they only have refried or pinto beans. My friend commented to the waitress that she was from CA and that all Mexican restaurants had combos, the tacos she requested and a variety of bean preparations and included rice, pico de gallo and sour cream and a choice of beans. The waitress told us everything was al a carte. No rice or beans with any entree.
I ordered a cheese quesadilla entree with chicken and veggies; when my order came, the quesadilla was so wet I could not pick it up and when I tried to cut it with a knife, it was like uncooked dough: wet, soggy and fell apart. The chicken was cut into pieces and was boiled. There was NO cheese.
The waitress only came back to our table once and that was when we were finished with the meal; never refilled our drinks, and when I explained the problem with my quesadilla, she took it away and said she would talk to her manager.
Since we had a problem, the manager came to our table, knelt down, and said "so you are from CA?" In his words told us his place was NOT a Mexican Restaurant and was NOT Tex-Mex. So exactly what is it? He tried to put us on the defensive, argued with my friend that we shouldn't have expected real Mexican food as first, this is not a Mexican or Tex-Mex restaurant, and second, that this was Maine and there are no Mexicans in Maine. Rude and insulting does not even begin to describe his attitude. My family have owned restaurants in Boston and I am well aware of the philosophy that the customer is always right and the management is there to solve any problems graciously.
After an argumentative discussion with him, he walked away, our perky glued-on smile waitress came with the bill and told us my meal was compted.
I didn't care about the money; I had just wanted an edible meal.
Will never go to a restaurant of this chain again, anywhere.
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