This property is really lovely. When I approached the desk, I was greeted by a nice young lady who I didn't know at the time was the manager. Her name is Meghan, and she was so warm and caring. I told her of the awful day I had and she acted sincerely interested. She offered us a reduced rate on the room and threw in breakfast. She also said she was giving us a nice room overlooking the water. I was so impressed with the way she treated us. I love Hilton Garden Inns and have never had any kind of an issue at any I've stayed at. Almost immediately upon entering the room my husband fell asleep. When I came out of the shower, I noticed there was medium length black hair on the back of the toilet tank. I thought to myself that it hadn't been cleaned. When I went into the room I looked around and was amazed at what I found. Had my husband not been sleeping, I would have requested another room. The dark brown carpet didn't look like it had been vacuumed as there were little while fluffs on it in several areas, The backs of the beds were filthy with dust. I even ran my finger over half of mine and was able to draw a squiggly line on it. It was so bad that piles of dust landed on my pillow. The tops of all the furniture were also very dusty. The outside of the microwave was dirty, and the furniture top in front of the glasses for the coffee was dirty with dried on food or beverage, I couldn't tell which. I have been in very few properties that were this dusty and poorly maintained, and I have never been in a Hilton that was kept to these standards. It was pretty obvious to me that the poor housekeeping practices had been going on long before just my visit. Furniture doesn't get as dusty as this furniture was in a day or two. This was several days of neglect on the part of someone. Before leaving, I made a list of the problems, not to be nasty, but rather to let management know of what I found. Again, I would like to thank Meghan for the excellent job that she did. To housekeeping, for shame. This is a Hilton property, not some cheap, cut rate chain.
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- Also Known As:
- Hilton Garden Inn Auburn Riverwatch Hotel Auburn
- Hilton Auburn
- Auburn Hilton
- Hilton Garden Inn Auburn Riverwatch Maine