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Hilton Garden Inn Auburn Riverwatch
Ranked #1 of 5 Hotels in Auburn
Certificate of Excellence
Reviewed July 14, 2013

Overnighted here on business. Entering my room felt like serenity. Everything was immaculate. Bed and pillows were ultra comfy. Hotel was quiet. Got dinner from room service which was delish and I believe priced competively. Took a stroll to see the waterfall which was beautiful. All in all great stay.

Room Tip: Try for a room away from stairs. The door to the stairs is quite loud.
  • Stayed: October 2012, traveled on business
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Thank Yardielady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIAuburnMEGM, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 16, 2013

Thank you for your review! We are so glad you were able to relax and enjoy during your stay with us! We hope you will be able to come back and visit us soon!

Hospitably,
Scott McKenney
General Manager

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Reviews (684)
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556 - 562 of 684 reviews

Reviewed July 11, 2013

The remodel of the lobby area was beautiful and spacious, but I was a bit disappointed with the pen drawings left on the wall of our suite, the grime in the tub, and the outrageous cost of some fruit for my toddlers from their breakfast menu. We have had better experiences at this hotel in the past, so hopefully it was just a fluke.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Maggie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIAuburnMEGM, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 15, 2013

Maggie,

I would like to thank you for your feedback regarding your recent stay with us! We have been really excited to share our newly renovated lobby and restaurant with our guests and I am glad you had an opportunity to enjoy it. We appreciate your comments regarding your guestroom. The cleanliness and upkeep of our hotel is of the upmost importance to us. As such I have forwarded this to our Facilities Manager, who has followed up to correct this issue. Thank you as well for your feedback regarding our restaurant. Children twelve and under eat free at breakfast. As such we will reach out to you ensure that you are refunded for this misunderstanding. Thank you again for your feedback. I hope you have another opportunity to visit us in the future. I promise you will not be disappointed!

Hospitably,
Scott McKenney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

I went there for a two day get away with my husband and for the fourth of July. I wanted to be able to get the best view of the fireworks from my room but that was the only let down. I could only see a reflection off the river. The hot tub looks bad but it was worth getting in. So relaxing. Great hotel.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Athelie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIAuburnMEGM, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 15, 2013

We are so glad you enjoyed your stay with us! The Fourth of July fireworks are certainly spectacular and we are happy you were able to catch a glimpse of them. The hot tub supplies a great view of the waterfall behind the hotel and it is so relaxing! We appreciate your feedback regarding the hot tub and I have forwarded this to my Facilities Manager, who will ensure that it is as aesthetically pleasing as it is comfortable!

Thanks again! We hope to see you again soon.

Hospitably,
Scott McKenney
General Manager

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Reviewed July 8, 2013

Hotel was clean and bright newly renovated. Hotel staff very friendly and efficient. Having the Auburn/Lewiston falls right outside our windows was a real treat. There was a nice walking trail close by as well.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank secondtimearound07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIAuburnMEGM, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 15, 2013

Thank you so much for your wonderful feedback! We are happy you enjoyed your stay with us!

We hope to see you again soon!

Hospitably,
Scott McKenney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

Great bathroom, shower pressure on the fifth floor! Great service from the staff (we dropped a wine bottle in the kitchenette, it shattered, the staff cleaned it right up. Really good view of the falls, wish the windows opened more so we could get the breeze.

  • Stayed: July 2013, traveled as a couple
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Thank 917jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

Pluses: Beautiful hotel, beautiful surroundings. Rooms are spotless. Staff is super friendly and service was prompt. Cons: there are mini fridges but no freezer so can't refreeze ice packs. We lost food in our cooler because of this. Also, there's no complimentary breakfast. $10.95 per person for breakfast buffet is just not affordable for my family. Great for business folks or couples!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIAuburnMEGM, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 15, 2013

Hello Melissa!

Thanks so much for the feedback! Our staff works very hard to ensure that our guest rooms are clean and comfortable and we are glad you were able to enjoy! We certainly understand your feedback regarding breakfast! I hope the next time you visit our area you will consider our bed & breakfast package. This package offers up a great room with breakfast included. It is certainly a better value option for families who are traveling! We would also be happy to freeze your icepacks for you as well!

Thanks again for your feedback. We hope you to see you again.

Hospitably,
Scott McKenney
General Manager

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Reviewed June 30, 2013

It was nice, breakfast cost money and is not included in your stay even though you pay more than any other hotel in the area, broken light bulb that was glued back together in our room, loved the balcony overlooking the falls, good for getting ready for our wedding we had enough room for the guys to get around

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Joshua P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIAuburnMEGM, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 2, 2013

Joshua,

Thank you for your feedback regarding your recent stay with us. Thank you for letting us know about the lightbulb in your room. I have passed this along to our maintenance crew to fix immediately! I am glad that you enjoyed our view of the Great Falls from your balcony. It is a great spot! We hope you enjoyed our breakfast. We pride ourselves on offering a full buffet breakfast and the price can certainly cannot be beat! We have a bacon bloody Mary that hits the spot on a Sunday morning!

Thanks again for your feedback. I hope you will have an opportunity to visit us again soon.

Take care,
Scott McKenney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plz, Auburn, ME 04210-5915
Phone Number:
Location: United States > Maine > Auburn
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Auburn
Price Range: $111 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
Number of rooms: 138
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton
Hilton Garden Inn Auburn Riverwatch Maine

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