Our travel baseball team has stayed here every year for the past 3 years now for a large tournament held in Alexandria. Last year most of our team could not check in until early/late evening because they couldn't get the room clean on time and one family was given a room that someone was already in so they had to move. Then they had to move again because the air would not turn off. They sat in the hallway half the time waiting on them to figure out what to do. This year most of us were not able to check in until 8pm which is ridiculous. Again, housekeeping could not get the rooms done. We tried to check in at about 4:30pm and were told they would "be ready when we got back". I think they had been telling many other teams this same thing as their rooms were not ready either. The difference was we were done playing for the day. So we sat in the lobby until we went to eat at 6pm and when we got back thank goodness our rooms were ready at 8pm. On the website it says check in is 1:00pm, but it actually is 3pm, but if their is a large event going on it will likely not be ready then either. Then to top it all off, when we all got up the next morning we had cold water meaning we had to take cold showers. The most unacceptable of it all is that there was no offer of a discount of any kind. The front office staff was nice, but so were we as we know it was not their fault. They know every year that this tournament is a large one that almost all hotels are booked up for and being that they are only 3 miles from the ball park they are a common one that teams try to stay at so why they did not have adequate housekeeping and plan ahead for everyone is beyond me. They will not get our business any more in the future. I would rather pay 10-20 dollars more for a room I can lay down in when I would like after the scheduled check in time!!
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- Also Known As:
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- Alexandria La Quinta
- La Quinta Alexandria
- La Quinta Hotel Alexandria