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“Friendly staff, not so great location” 3 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Alexandria

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Holiday Inn Express Hotel & Suites Alexandria
Ranked #13 of 24 Hotels in Alexandria
San Antonio, Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly staff, not so great location”
3 of 5 bubbles Reviewed March 27, 2012

Hotel is clean, staff is nice; however, the hotel is showing its age - beds not so comfortable, etc. The location's not that great - I had a hard time seeing the entrance to the hotel from the access road - the hotel is set quite far back and is in a semi-industrial part of town. The hotel IS convenient to the airport, so that part is nice, but I just didn't feel safe in the location. I don't think there are a lot of choices in Alexandria, so this is probably a good choice for a chain hotel.

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank vjwbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review, May 1, 2012
Dear vjwbug,

Thank you for staying with us and leaving a review. I am glad to see that you left some feed back on what you liked as well as what feel below your expectations. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into. If there is anything you need next time you stay with us, Please do not hesitate to let us know.


Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

111 reviews from our community

Traveler rating
    29
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    13
    17
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Baton Rouge, Louisiana
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 6, 2012

This was my second stay at the Holiday Inn Express for business. It is one of the nicest, cleanest properties in town. It's pretty convenient to everything on MacArthur, and it's clean and relatively quiet. The staff are really pleasant and helpful, and breakfast has a lot of choices. It's one of only 3 places I will stay in a town with a lot of motels to choose from.

  • Stayed January 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jlindq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed February 1, 2012

The hotel is newer and clean. The staff was fairly friendly but the beds were very uncomfortable. Felt like I was sleeping on a board.

  • Stayed January 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank C424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 6, 2011

My boyfriend and I stayed at this hotel for a few weeks on and off during the summer of 2011. We were in transition from relocating to Alexandria at the time. I have never met a friendlier staff. Everyone was so sweet and helpful. The hotel provided a variety of different breakfast options daily. The rooms were cute too. We stayed in a regular room and a suite as well. The suite had a living room area with a couch and a coffee table. We thoroughly enjoyed the pool as well. Very clean hotel! We miss staying there!

  • Stayed August 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 21, 2011

I have been staying here during the week for almost two years. The whole staff has been great. The rooms are always clean and the entire hotel and grounds are well kept. I would recommend this hotel to anyone.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Charley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bossier City, Louisiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 20, 2011

I have stayed at this hotel for a year and half. I could have stayed at any hotel in town, but why. The Holiday Inn Express is clean, friendly employees and a great location. If you stay in a hotel for a year and half you are going to have problems. The staff was on top of the problem and fixed it promptly. I will use The Holiday Inn Express every time I need a room in Alexandria.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank joeh73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed July 31, 2011

While in my hometown (of all places), we had to stay at a hotel so naturally we chose a Holiday Inn. It's our first choice when traveling. This hotel was horrible. It was not updated and the customer service was horrible. After the front desk staff finished visiting with the 10 or so friends who were hanging around, eating cookies, and smoking, she checked us in. The beds were not of usual HI quality, half the parking lot was roped off which made us have to carry our bags a great distance in the rain (another hotel guest didn't have access to any handicapped spaces so we helped him as well), the interior was not clean....it was a mess. This is a fairly new structure I believe, so I was a little surprised at its condition. I was going to speak to a manager upon our departure but no-one was available. We will NEVER stay at this Holiday Inn again; but we have had at least a hundred GOOD stays at Holiday Inns nationwide, so it still remains our favorite chain.

  • Stayed June 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank jeanni30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Alexandria

Property: Holiday Inn Express Hotel & Suites Alexandria
Address: 2340 N Macarthur Dr, Alexandria, LA 71303-4219
Phone Number:
Location: United States > Louisiana > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 24 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Alexandria 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Alexandria LA Hotel Near Popular Attractions and Businesses You will enjoy a relaxing stay at the Holiday Inn Express Hotel and Suites of Alexandria, Louisiana, conveniently located three miles from Alexandria International Airport (AEX). Lodging at our Alexandria Airport hotel puts you in close proximity to local Louisiana attractions and businesses. The whole family will love staying at our Alexandria Holiday Inn Express which is just three miles from the Alexandria Zoo. After visiting more than 600 animals, immerse yourself in the beautiful, local works permanently exhibited at the Alexandria Museum of Art. Those who enjoy the outdoors can spend time, three miles from this Alexandria hotel, at the Kisatchie National Forest. Are you in town on business? Don't settle for just any hotel in Alexandria when you can lodge at our hotel, conveniently located near Rapides Regional Medical Center, Union Tank, St Francis Cabrini Hospital and Proctor & Gamble. Also, our Alexandria Airport hotel offers 650 square feet of meeting space, so you can host on-site meetings. We also provide copying, faxing, and printing services. Our Alexandria Airport hotel cares for you by offering free high-speed Internet access and a complimentary hot breakfast bar. You can unwind in the Fitness Center or swim in the outdoor pool, and enjoy a good night's rest in our triple-sheeted beds. Call today for our Alexandria hotel's rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn
Holiday Inn Express Alexandria

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