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“Terrible Service” 1 of 5 bubbles
Review of Matsuei Sushi Bar Panama

Matsuei Sushi Bar Panama
Ranked #278 of 963 Restaurants in Panama City
Price range: $15 - $20
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Late Night, Lunch, Buffet, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Fort Frances, Canada
Level Contributor
110 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
“Terrible Service”
1 of 5 bubbles Reviewed September 16, 2010

We had heard a couple of people say they really liked Matsuei so we went there looking forward to a good if not brilliant Japanese meal. We did not get it.
There were 6 to 8 other customers in the restaurant as well as my husband and myself, on a Saturday night. It took quite a long time to get menus, to order and to get our fairly ordinary food. Worst of all (for an Australian), my husband sat with an empty beer glass for half an hour. I eventually got up and chased a waitress towards our table. We finally got fresh drinks, but it was too late - we had agreed never to go there again.

    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
3 Thank CaramutJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Visitor rating
    28
    31
    25
    16
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sneek, The Netherlands
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Good Sushi”
4 of 5 bubbles Reviewed August 7, 2010

Been there 3 times 'different s years' but still needing the `Customer´s Service Class` ..Shame. Not trying going there anymore.
By the way, Good sake, tempura, etc.. and of course Sushi but not the best.

    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank LekkerLibben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquitaine, France
Level Contributor
217 reviews
197 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
“Good sushi”
3 of 5 bubbles Reviewed July 17, 2010

The restaurant is situated in the centre of town and is the oldest Japanese restaurant here. The sushi is good

    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank pipayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“What a dissapointment!”
2 of 5 bubbles Reviewed March 22, 2010

We went to Matsuei after reading the decent reviews but were hugely let down. We arrived to find what appeared from the exterior parking lot to be an authentic Japanese experience.

As we opened the door to the restaurant, a lady in a kimono welcomed us to the place. The ambiance had a quaint Japanese flair. We were excited. The lady in this kimono did not smile. We expected a little more cheerful greeting, like in most Japanese restaurants we'd been to in other parts of the world, including Kyoto. But then again we're living in Panama, so what can we expect! We picked our table and the straight-faced waitress brought us a child seat for our infant! Bonus points. We ordered quickly, choosing the gyoza for starters.

We had come looking forward to authentic Udon noodle bowls to curb our hunger and help us from our head colds. The monotone, smile-less, unenthused-to-the-point-of-boredom waitress brought the gyoza out and it tasted a little off. We thought it was the overly vinegared dipping sauce but we smelled the meat – it was definitely the meat, a little past its prime. Not off to a good start.

We waited for our large beautiful bowls of Udon patiently. Alas, they arrived – in medium sized containers! We tasted the broth and it was not the clean, simple flavors we expected. Unfortunately it was heavily flavored with Ajinomoto, aka MSG! Douh!!!

We were bummed! Not to mention the 3 meats in the soups were low grade meats, the shrimp appeared to have been freshly thawed from a freezer bag. This was only slightly better than fast-food joints you'd see in little side streets of Tokyo tailored to the blue collar worker. The prices did not match the food at all. The prices should have been more like half of what they charged for the quality that was presented.

Though I cannot speak for the sushi since we did not have any, you guessed it, we're not going back. Try at your own risk.

    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank mamasea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, GA
Level Contributor
140 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 97 helpful votes
“Good sushi”
3 of 5 bubbles Reviewed February 28, 2010

The sushi at this place was good. We have had better. We eat sushi frequently and have had better, but, this place will definitely get you your "sushi fix"!!!!

    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank carybenn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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