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“No complaints!”

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Veneto Hotel & Casino
Ranked #101 of 114 Hotels in Panama City
Delray Beach, Florida
Level 6 Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“No complaints!”
Reviewed September 28, 2012

My husband and I stayed here during our visit to Panama. We received good service, even though the locals didn't know any English they tried their best to accommodate us. They had a wonderful desert bar on the first floor, best cheesecake EVER. They also had a concierge desk that is useless if you can’t speak Spanish (this includes the front desk). The 2nd floor has gambling which includes tables, machines, and a bar that has a full menu. The pool deck also has a bar with full menu. There is a private taxi service that is stationed full time at the entrance to the hotel; this became convenient for our transportation needs. The rooms were clean, and we didn’t have any problems. Good choice.

The breakfast is expensive, but it’s not bad. The hotel is in a poor location, and as long as you are aware of that before booking (as you should be), there won’t be any issues. There are at least two mini markets within walking distance and one restaurant across the street that serves great local Panamanian food.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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718 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tampa, Florida
Level 5 Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 20, 2012

This hotel is an example of what starts well and decays rapidly. The rooms and hallways smell like mildew,which caused me to have an allergic reaction; some of the personnel was incredibly rude, and the casino has become a "meat market" (if you get my drift). The "security" personnel is more preoccupied with kicking hotel patrons out of the pool area than with ensuring "ladies of the night" don't do their business in the casino area. Most of the hotel personnel need customer service training and being taught that when you speak to a customer you smile and keep eye contact. The service left so much to be desired, with the exception of a young man named Eduardo who works in the pool area; this young man was the epitome of politeness and hospitality and was the only positive experience I had during my stay. The bathrooms and the ice machines in several floors are in disrepair and need management attention Although the hotel is centrally located, it is on a crowded, noisy, and dirty street. If management take heed perhaps this hotel can be returned to the level of quality that earned it excellent reviews in the past.

Room Tip: If you still use this hotel, ask for rooms that face north, they have a better view and are quiet.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank flordlangeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Panama City hotels

San Juan, Puerto Rico
Level 5 Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 12, 2012

This hotel was truly awesome. Eric, Dwight, Ana and everybody from the Front Desk is amazing. I stayed for a weekend from Sept 7 to the 9th. There was some renovating going on in the Lobby but it really wasn't a problem. I stayed with a friend... we each booked our own room. It was truly awesome and we got bang for our buck which is always good. The room had some small issues: A bit of mold, air pockets in one part of the ceiling and a leak from the A/C at the doorway. My safe had a low battery problem and after I called like 5 times (Marisol from Housekeeping is very nice and she followed up) it was resolved. All in all, I really got back what I paid for and more, even with the minor inconviniences. Lobby and Mezzanine are the Casino Areas-- they even have Sports Booking!!! Awesome for NFL time!! Wish I had noticed earlier, would've bet the car and the house ;) (just kidding) 7th Floor is where the meeting rooms, Spa, Businees Center, Pool Table, pin-pong table and pool is. Very nicely laid out considering they are all on the same floor :) Breakfast Buffet is well worth the $15. Fresh made omelettes as you wish and a hearty selection of starches and fruits (french toast and waffles too!! Yum) As for the girls, they are only in the 2nd floor casino mezzanine level and they are not intrusive whatsoever. Hotel Security is on point and handles their business well. The only critique is that the BAR SERVICE IS HORRIBLE. One hour wait for a burger and fries. Drinks move slow... I had to wait 25 minutes just to get my change back. They need to open another register and really up the casino service badly. If I were F+B Manager.. I would double (maybe triple) the profits with a few adjustments. In summary, I would definitely return to the Veneto!! AWESOME!!

Room Tip: 8th Floor and up are VIP rooms
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JK F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irene V, Manager at Veneto Hotel & Casino, responded to this review, September 13, 2012
Dear JK F:

Thank you for your comments. We appreciate your honest appraisal of the good and bad and we will continue to work towards improving the areas where our service did not meet your expectations.

Please give us a shout next time you;re heading to Panama, we'd love to meet you and say hello!

Cheers!
Irene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level 6 Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 11, 2012

Stayed at the Veneto while on a business trip to Panama City and would definitely not recommend the place unless what you are looking for is a call girl... The rooms are decent but reek of humidity. My unit's drip pan overflowed in the middle of the night and I had to call the reception for them to send someone up... It was 3 am. Fortunately, I was awake since I had just called security because of the noise coming from the room next to mine... On the previous day, I had to call because my in room safe wasn't working... Friendly staff though. Trust me, I had the chance to deal with most of them! Also, don't waste your money at the steakhouse in the lobby as the meat is usually way overcooked by the time it gets to your table... They do have a decent casino taking up a whole floor if you're into gambling... But beware of the "buzzard" like call girls! If you choose to stay there, know that this is definitely not a hotel suitable for kids though the rofftop pool is quite nice. Breakfast buffet is also very decent.

Room Tip: Ask for an upper floor room, stay away from the elevators. But if you really want a good room, go el...
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MontrealMot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, NC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 5, 2012

I visited the Veneto again for 4 days and the customer service was again outstanding. Irene upgraded me to an executive suite which included a continental breakfast and late afternoon appetizers with drinks. Irene is a true asset to the hotel and made sure that my trip was excellent. Ulina at the customer service desk spent over an hour determined to find me a battery charger for my camera and then arranged Archie,a private driver, to take me to the store and to go in with me to translate and make the purchase. I have read that the bar service is terrible, I never experience that and in fact even when the bar was extremely busy I was served in a resonable period of time, but then again, I tip the servers. The ice machine was malfunctioning on my floor for several days and the maids went to another floor to retrieve ice for me. My room was quite and I did not have any problems with hearing other people. This is the second time I have vistied this hotel and I remain extremely pleased and will definitely return. I wrote another review on April 15, 2012 and those comments remain valid and I would encourage reading that review as well.

  • Stayed August 2012, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irene V, Manager at Veneto Hotel & Casino, responded to this review, May 28, 2013
Dear Jeff R:
Thanks for your comments and our sincerest apologies over how long it took to say thanks!
We are pleased that you enjoyed your stay and that our staff was able to make the time in Panama enjoyable for you.
Please come back and visit us again!
Cheers
Irene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 21, 2012

The hotel itself is very clean, with good amenities. Pool, gym, etc. We used the attached casino as our people watching entertainment, and for some free booze, hahah. Be aware that the hotel is in the "business district" This area has a lot of strip bars and prostitutes. Overall, its a nice place to sleep at night with helpful staff.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wes W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irene V, Manager at Veneto Hotel & Casino, responded to this review, August 23, 2012
Dear Wes W:
Thank you for taking the time to write a review. We are glad you enjoyed your short stay with us and that we were able to provide some r and r.

Please look us up on your next trip to Panama!

Cheers
Irene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
University Park, Florida
Level 5 Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 7, 2012

We had an early flight out of Tocumen, so decided to spend an extra day in the City. The hotel was convenient to most of our destinations and hotel staff and parking valets were ready and able to assist at all times. The value was excellent but all we needed was a comfortable room and the Wyndham provided that. It was clean and modern and the bed was comfortable. We didn't dine or gamble so can't comment on those items. We spent a good part of the day on the Amador and evening in Casco Viela

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sib715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irene V, Manager at Veneto Hotel & Casino, responded to this review, August 9, 2012
Dear Sib715:

Thanks for taking the time to post your review. We are pleased you were able to spend one night with us and that our staff was able to assist you and provide a final day of enjoyment during your trip to Panama.

When you next return to Panama, we invite you to spend a bit more time with us, and we can show you a more of our hospitality. Thanks for visiting with us.

Cheers,
irene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Veneto Hotel & Casino

Property: Veneto Hotel & Casino
Address: Avenido Eusebio A. Morales y Via Veneto, El Cangrejo, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Casino Hotel in Panama City
#25 Spa Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Veneto Hotel & Casino 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
Veneto Hotel & Casino, features 301 luxuriously appointed rooms, 10,000 square feet of newly refurbished meeting and event space, a full service spa and beauty salon, five restaurants including the famed New York Steakhouse, a Sushi Bar, a pool bar, 24/7 Casino Bar/Restaurant. Las Vegas style casino with nightly entertainment, all in the heart of Panama City’s renown banking district. ... more   less 
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Also Known As:
Veneto Wyndham Grand Hotel
Hotel Veneto Panama
Veneto Hotel Panama
Casino Panama City
Wyndham Panama City
Veneto Panama
Panama City Wyndham
Veneto Hotel & Casino Panama/Panama City

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