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“Beautiful hotel and centrally located”

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Novotel Panama City
Ranked #18 of 114 Hotels in Panama City
Certificate of Excellence
USA
Level 4 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Beautiful hotel and centrally located”
Reviewed April 11, 2014

This was my second time in Panama and I stayed at this hotel. Beautiful property, very clean and refreshing environment. The hotel is centrally located to the down town of the city. Lovely rooms lovely King Size bed, nice clean bathrooms with some lovely fluffy bath towels. Breakfast included so we had breakfast there at the restaurant every morning. A great variety of things to have for breakfast. The lobby is beautiful and is a lovely area to just sit and talk. I enjoyed also the free WiFi there.,The staff were welcoming and accommodating. Front Desk Staff were always pleasant. Special thanks to one in particular (JOSUE) The bellmen are lovely, always opening the car doors and greeting us every time we came back in. The folks at the restaurant were also lovely. This hotel have a lovely set of pleasant people. I can highly recommend this property to anyone traveling to Panama..Over all all the folks who I ran into at this property demonstrated that they loved their job. The hotel is in what seem to be a safe area, pretty close to downtown, city area. We walked from there to the city and back. Its a $5 ride in a cab to the megaplex of $12 to Albrook Mall. WORD OF CAUTION, Yello Cab drivers are criminal and be extremely careful as they will charge you 4 times the amount to go anywhere. Its best to have the front desk staff recommend one of their taxi that are always parked upfront. Or make sure they Yello Cab Drivers know that you know that is $5 bucks. Worst if you do not speak Spanish they will assume they can con you. They will also ask how much you pay other taxi drivers. I learn the hard way. For tours, PLEASE PLEASE, have the front desk get you this beautiful lady...her name is BELKIS SIMMONS, from Servicio Especial De Turismo 507-6654-0777, She is the sweetest tour guide ever, She will pick you up at the hotel, give you a grand tour and take you back safe and sound., I highly recommend her. She did a fantastic job taking us on our tour to the canal, old town and across the causeway, I even have her take us back to the airport the next morning. There were only two tiny issues I had, One; the big screen TV need to be in HD. For screens that size they need to be sharp and needs more channels. The TV reception quality was very poor. And two; The front desk staff need to do a check in more efficiently within no less than 7 minutes. The check in process is a little too long, even when the person who was checking in spoke Spanish. That was one of the things I observed. So I recommend that the speed up that process. Check in should not last no more than 5 minutes especially when you already have a reservations.. Over all, Great property and at a rate that cannot be beaten for the good service.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eval-Specialist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina T, Gerente at Novotel Panama City, responded to this review, August 19, 2014
Dear Guest,

We sincerely appreciate your comment so specific about his experience with Novotel, it gives us joy reading these comments that continue to motivate us to follow every day enabling us to offer a memorable service. One of the policies of the company is to hire happy people who like to serve the people and that was reflected in their perception of the service from all the staff. Thank you very much for this excellent comment and for recommending to all travelers to Panama.

Cordially,

Lina Tamayo Q.
General Manager
Novotel Panama City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Cleanliness
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Haliburton
Level 5 Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 9, 2014 via mobile

While the hotel rooms are very comfortable and up to the Novotel standard, the staff and service is not what you would expect --and are paying for--at an international hotel. To begin, we waited just over 15 minutes to check in because the person ahead of us was disputing a bill and there was only one person on the front desk. No one offered to help us with our luggage. Then at the restaurant, when we asked for a glass of white wine, we were asked if we'd like it hot. We asked for it "frio" and were given a glass of room temp wine. When we said it was too warm, it was taken away and a few minutes later it was brought back, cooler but watered down ....cold water had been added. The rest of the meal was similar: ingredient missing from the dishes, all courses brought at the same time and so on. Our room was not made up until after 5 pm despite the hotel being almost empty, towels were changed even though they were hung up. If this was a small, local hotel these kind of things would be expected, but at an international hotel and paying international hotel prices, it is not acceptable.

Stayed April 2014, traveled with friends
Helpful?
2 Thank LokiFreya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 9, 2014

Located near via Argentina where there are several restaurants. Only a $5 USD taxi to most places in and around the city. Always use one of the "yellow" taxis and negotiate price before. We never paid more than $5. The restaurant is pretty basic, but reasonably priced and the food tasty. The hotel is new and the rooms comfortable and clean. Beware that you pay for anything extra including the coffee in the room.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deadlyden54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina T, Gerente at Novotel Panama City, responded to this review, May 6, 2014
Dear guest ,

We are pleased to know that the hotel and the service received was your total satisfaction.

We hope you visit us again.

Sincerely,

Lina Tamayo Q.
General Manager
Novotel Panama City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 8, 2014

It is a new Hotel, it located in Panama City, close to restaurants, stores and banks. It is Central area, quiet and noise, there was breathing the staff has been well helpful and efficient with me. Clean and Cozy room the decoration. I like that, there is access to the internet. The breakfast was unforgettable, especially, the omelette. Next time you go the Panama will choose Novotel for you attention, quality of service offered to staying.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina T, Gerente at Novotel Panama City, responded to this review, April 9, 2014
Dear Maria,

Thank you for your nice comment about your stay with us and for the highest score received.

We are very happy that you enjoyed an unforgettable breakfast and the internet service that is free for all our guests.

Thank you for your recommendation and we hope to visit again.

Cordially,

Lina Tamayo Q.
General Manager
Novotel Panama City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 26, 2014 via mobile

EXCELLENT FOR THE PRICE.

Staff. Are frienly and willing to do better. Though there is always everywhere 1 or 2 who bets for the tips only.

Room. Cozy. Modern clean simple. No noise of cars at night.

Food. Ordered a steak and it raised my expectations. Buffet if fair and you cana ask an omellette besides if you want. Nice.

Location. Though is not near to everything it got it is fair close to metroplaza mall el cangrejo area in comparison to most hotels at downtown area.

Connectivity. good enough

Smokers. At the mezzanine. This is a very good one. Though a small area. BUT THERE IS.

GENERALLY saying its great for what you handle out.

THANKS.

Stayed March 2014, traveled on business
Helpful?
1 Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina T, Gerente at Novotel Panama City, responded to this review, April 2, 2014
Dear Guest,

Thank you very much for your nice comment about Novotel Panama, we are very happy to know that our gastornomia exceeded your expectations and that your stay was pleasant, the design of our rooms allow you to rest peacefully without the street noise that may affect the dream of our guests.

We hope you visit us again and live the Novotel experience.

Sincerely,

Lina Tamayo Q.
General Manager
Novotel Panama City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 20, 2014

A newer hotel in an area that is nice to walk around in and close to most of what you might need.

The beds are super comfy and offer the green option of not using fresh linens each day. The room was quiet and the 10 floor offered dramatic views of the skyline of Panama City.

My initial stay was for 5 nights, and when I had to return to PC I selected the hotel a second time for 3 more nights. I was not surprised when reception staff spoke Spanish, but there was always someone that could speak English.

The staff have had great training on how to be responsive to guests needs and comfort.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JerryofMpls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina T, Gerente at Novotel Panama City, responded to this review, May 6, 2014
Dear guest

Thank you very much for your important comment about Novotel Panama, we hope you visit us again on your next trip to Panama.

Sincerely,

Lina Tamayo Q.
General Manager
Novotel Panama City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 13, 2014

Last week, my husband and I stayed one night at the Novotel Hotel in Panama City. Upon arrival, we were impressed with the cleanliness of the hotel and the friendly service from the staff at front desk. Although everyone presented themselves very professionally, we were disappointed to see that most of the hotel staff did not speak or understand any English, including some at the Reception desk. It was hard to order at the hotel restaurant and we had to request a few times for a pair of slippers. With that said, we give credit to the staff for trying and being so friendly. We stayed in the suite and it was quite comfortable with an amazing view of Panama City. However, the bed linens were a little stained and the room came with two bottles of shower gel but no shampoo. Overall, I would recommend this hotel to my friends but we would probably check out other hotels if we are in Panama again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lina T, Gerente at Novotel Panama City, responded to this review, March 19, 2014
Google Translation
Estimada Chery,

Estamos contentos de conocer que nuestras habitaciones fueron de su completo agrado y que el servicio brindado por todo el personal del hotel cumplió sus expectativas, sin embargo nos apena mucho el hecho de ciertas situaciones no favorables que se presentaron durante su estancía , es por esta razón que estamos trabajando arduamente para que este tipo de situaciones no se vuelvan a repetir.

Quiero dejarle conocer que su comentario fue llevado al departamento de Gestión de Talento Humano y en conjunto vamos a revisar la programación de turnos del personal que domina un segundo idioma, para de esta manera garantizar la presencia del personal bilingue en estos turnos.

Esperamos nos visite nuevamente y viva la experiencia Novotel.

Cordialmente,

Lina Tamayo Q.
Gerente General
Novotel Panamá City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Panama City

Property: Novotel Panama City
Address: Calle Jose I Fabrega y Thais de Ponds - Bella Vista El Cangrejo, Panama City 0857, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Panama City 4*
Number of rooms: 100
Official Description (provided by the hotel):
Novotel Panama city is located just 17 miles from Tocumen International Airport and 50 meters from the Via Argentina Metro Station. Excellent location in the financial and commercial heart of the city, with easy access to shopping malls, restaurants and casinos to enjoy the beautiful and exciting city of Panama. ... more   less 
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Also Known As:
Novotel Panama City

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