I'm extremely critical in all my reviews as Trip Advisor has served me abounds for the past 10yrs now its time to pay it forward. This was my second stay at Radisson Decapolis, my inital was 4 years ago shortly after they opened if I remember correctly. I enjoyed my stay & really like this hotel, this time with one large exception, the front desk staff. After a horrific day of dealing with airlines my itinerary for my trip changed and I was forced to stay in Panama for 3 days, not the worst place to wind up I'm certainly fond of the country. I had no reservation when I arrived late on a Saturday afternoon assuming it would be no problem the hotel is large and alot of newer hotels have been built at nearly the same price point per night. When I got to the front desk straight off the plane to inquire about rates I was told they had no rooms available in brief by a blonde haired girl, no hesitation, nothing. She then made a half wit effort to consult with what was perhaps the manager whispering something to her the other girl shook her head and the blonde hair girl replied again no rooms available, you can try Hard Rock next door. I replied I have no phone to call anyone and don't want to ride around town looking for a hotel can I use the business center 1 floor up to call and find a room, she said sure.
In the business center 1 floor up, it was a whole different story, I was in an emergency situation regarding my travel plans & immediately chose to contact my airline with use of the phone to make sure I have a way back to the states. The girl at the desk Marlena maybe? Absolutely wonderful, let me tie up her phone for almost 1.5hrs with my airline to get my travel plans corrected. She also suggested places to go out later for a drink & they turned out wonderful (hadn't been there in 4 years and no time to research & it was Saturday night) Meantime a couple next to us overheard our issue with the hotel being "sold out" & stated they were told the same 2 days prior and went online in the business center and booked a room, went right back down showed them the reservation and they had no issue. We did the exact same and saved 20% online! Radisson, is this how you train your front desk staff?? To lie to potential REPEAT customers who chose your hotel 20 minutes from the airport over all available options?? We went back down to get our room keys for what was our apparently unavailable room. The staff was quite to say the least, we kept our cool knowing this to be addressed online but the whole experience was unnecessary.
Overall of course the stay was as great even 4 years later, comfortable beds, great shower, great water pressure, decent wifi even in the room. Maid was cleaning our room within 5 minutes of us leaving it each day. Business center was decent computers were fairly quick and they didn't charge you to print out your e-tickets. Staff of business center receives high accolades for being so patient and helping me in what was a real time of need. I would definitely return in fact I plan to, but I hope the front desk staff issues are rectified as their actions were unacceptable.
Tips; Negotiate the cab drivers never accept their first price unless you think its reasonable unfortunately panama doesn't really have regulation or metered cabs. Get the included breakfast there is alot of variety at a fair price great way to start your day.
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- Also Known As:
- Radisson Panama City
- Hotel Decapolis Panama
- Panama City Radisson
- Decapolis Hotel Panama
- Radisson Decapolis Hotel Panama City