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“A so-so experience”

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Radisson Decapolis Hotel Panama City
Ranked #25 of 116 Hotels in Panama City
Certificate of Excellence
Reviewed November 13, 2013

I just recently stayed here and from the looks of the hotel everything seemed nice. The Pool is incredibly small, don't let the images fool you, and the Staff is just downright rude, they always seemed as if they were in a hurry and you since we were tourists they were always saying things about us in Spanish!!

Room Tip: They are doing construction so I would ask to stay facing the South side.
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  • Stayed: November 2013, traveled as a couple
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1  Thank Roseann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this reviewResponded April 28, 2014

Dear Rose,

Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service.

We take the time to listen to your constructive comments, so we can continually improve our services.

We are looking forward to welcome you back again and to have another opportunity to exceed your expectations.

Sincerely,

Santiago Senega
Front Office Manager
Radission Decapolis Panama
+507-215-5000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 - 369 of 1,899 reviews

Reviewed October 31, 2013

I've stayed at the Radisson Decapolis in Panama City, Panama off and on for the last 12 years from time to time I try different hotels only to keep coming back to the Decapolis. The rooms are very ample (suites with two rooms--living room and bedroom) 1 1/2 baths and the staff is prompt to assist and deliver. The value for the stay is excellent compared to other hotels in the area.

Room Tip: due to construction at the adjacent building, its best to get a room higher than the 5th floor.
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  • Stayed: October 2013, traveled solo
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1  Thank EliasJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this reviewResponded April 28, 2014

Dear Elias,

Once again, thank you for choosing us. We are pleased to hear that after all this time, you are still choosing Radisson.

I have shared your compliments to all our partners, which have received your words with great joy

We are looking forward to welcome you back again here, at your home in Panama, Radisson Decapolis.

All the best,

Santiago Senega
Front Office Manager
Radission Decapolis Panama
+507-215-5000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

The staff is not friendly, they were so rude.
We have to wait 20 minutes to use the elevator.Poor quality of the food.No maintenance in the rooms.A lot of street noice. i will not recommend to my friends.

Room Tip: i do not recommend any kind of rooms
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  • Stayed: October 2013, traveled on business
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3  Thank sophia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded October 27, 2013

Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Please, do not hesitate to contact me via email (coordinador.recepcion@decapolishotel.com) to discuss your stay further and with greater detail.

Best regards,

Santiago Senega
Front Office Coordinator
Radisson Decapolis Panama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013 via mobile

Just came back from a trip to Panama City where I was recommended to stay at this Radisson:
Room is great and modern. Good shower and amenities. Got my room early even though I was just promised to get it by 15hrs
You get a 20usd that you can use mostly at the bars of the hotel
Has an excellent access to the multicentro mall, which in my opinion is just an ok mall.
Breakfast is excellent
Cleaning of the room must improve: just left room as 8am came back 4pm and room had not been cleaned. I complained but just given apologies.
Tried sushi restaurant and is awesome. We had only sushi while in PA and this restaurant was by far the best one
Noticed that Hard Rock hotel was side by side with this Radisson.HR hotel was solid and big.
I liked the Radisson a lot but next time might change to the hard rock hotel ...,

  • Stayed: September 2013
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1  Thank gel1701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this reviewResponded April 28, 2014

Dear Guest,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Kind Regards,

Santiago Senega
Front Office Manager
Radission Decapolis Panama
+507-215-5000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

Very good business Hotel. It has a good location, however the area nearby is not very good.
Service is very good (and in Panama is not a costume) all over the hotel.
The meeting salons are not very big or the more confortable ones, but are ok.
The restaurant is very good. However room service has limited options
The hotel has a direct entrance to the Mall on the other side of the street, and even though is not a good mall and most of the locations are empty, it is an option for shopping.

  • Stayed: October 2012, traveled on business
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Thank carlosenriquejimenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this reviewResponded April 28, 2014

Estimado Carlos,

Thank you for taking the time to share how was your stay with us. We are thrilled to see that you enjoyed your time at the hotel.

I have shared your comments with the staff . Thank you for giving me the opportunity to recognize them for a job well done and to remark to them the importance of a good attitude in the hospitality industry.

On behalf of our entire staff at Radisson we thank you for your business and hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Very good business hotel, central location. Not a great walking neighborhood but a quick cab ride to anywhere. Very nice rooms with good internet. Great views from the upper floors. Very quiet. Good business center, meeting rooms.

  • Stayed: August 2013, traveled on business
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1  Thank UCDJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this reviewResponded April 28, 2014

Dear Jaime,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
Radission Decapolis Panama
+507-215-5000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

We have been staying at Decapolis a number of times and every time we have been received with respect, friendliness and first class assistance. We normally have a suite with a view of Ave Balboa and Casco Viejo or with a panoramic view of the city. The housekeeping is great, the breakfast has a very large variety as well as lunch and dinners. Ana Dawkins, Gerente de Servicio al Huésped and her staff will always do their best to make sure your stay is pleasant.

Room Tip: Try a suite above 20th floor and with a view of the ocean
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  • Stayed: August 2013, traveled on business
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Thank Erik T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this reviewResponded June 1, 2014

Dear Erik,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Kind Regards,

Santiago Senega
Rooms Division Manager
gerente.habitaciones@decapolishotel.com
Radission Decapolis Panama
+507-215-5000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Decapolis Hotel Panama City

Address: Avenida Balboa-Multicentro, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Panama City
#2 Casino Hotel in Panama City
#3 Romantic Hotel in Panama City
#7 Business Hotel in Panama City
#12 Spa Hotel in Panama City
#20 Luxury Hotel in Panama City
Price Range: $96 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Decapolis Hotel Panama City 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Radisson Panama City
Hotel Decapolis Panama
Panama City Radisson
Decapolis Hotel Panama
Radisson Decapolis Hotel Panama City

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