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“DANGEROUS”

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Radisson Decapolis Hotel Panama City
Ranked #22 of 113 Hotels in Panama City
Certificate of Excellence
Dunedin, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“DANGEROUS”
Reviewed August 26, 2013

one of us, a lady, went to the pool area to smoke a cigarette.
one of the workers approached her and asked very directly if she had a boyfriend, and while using both his hands he portrayed in an extremely rude and graphic way an intimate relationship between a man and a woman, demanding to know if they were doing "it".
he shocked the lady with his violent untamed verbal and body language. we did not leave on that day since that lady twisted her ankle the day before and she needed to rest.


the next day there was heavy rain, and it was pouring inside our rooms through the curtains tracks.

an attempt to change rooms failed since other rooms on the floor had puddles.

no one seemed to care or think it was unusual to have water pouring inside the rooms through the curtain tracks .

don't come here.

Stayed August 2013, traveled with family
Helpful?
2 Thank WIQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decapolis Hotel R, Front Office Coordinator at Radisson Decapolis Hotel Panama City, responded to this review, August 30, 2013
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. Mrs. Ben Eliezer, We hope for another opportunity to exceed your expectations.

Sincerely,

Santiago Senega
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,775 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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English first
Barcelona, Spain
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2013

Is a very good place to stay, is close of almost everything and have a great view of the city. The food was very good and the pool area has a bar that can make you forget about the time. I stayed here for almost a week and had the time to do everything i wanted in the city.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director General at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Mr. Juan,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
John O'Groats, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 18, 2013

We had a 1-night stop-over in Panama City as part of our honeymoon trip and as we are Club Carlson members we booked into the Radisson at Multicentro, which we saw from the map would be convenient for the city sightseeing bus.

We were blown away by the level of customer service we received - upgraded from a standard room to a suite, complementary fruit and wine sent to our room, and very attentive staff who at least acted like they enjoyed their jobs.

The buffet breakfast was small but good quality, and the cooked options were delicious.

Highly recommended!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weehelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Guest,

Thank you for taking the time to write about us. I am thrilled to see that you enjoyed your stay at Radisson in Panama City!

Congratulations for your honeymoon. I have shared your compliments with the team. Thank you for giving me the opportunity to recognize them for a job well done and to remark to them the importance of a good attitude in the hospitality industry.

On behalf of our entire staff at Radisson we thank you for your business and we are looking forward to welcome you back again!

All the best,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 15, 2013

The room service catering manager was beyond amazing. The attention to detail and overall friendliness was just astonishing when compared to what we are used to in the states. I was very impressed and would highly recommend this hotel to anyone.

Stayed August 2013
Helpful?
Thank Ag1101a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Guest,

Thank you for taking the time to write about us. I am thrilled to see that you enjoyed your stay at Radisson in Panama City!

I have shared your compliments with the team. Thank you for giving me the opportunity to recognize them for a job well done and to remark to them the importance of a good attitude in the hospitality industry.

On behalf of our entire staff at Radisson we thank you for your business and we are looking forward to welcome you back again!

All the best,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, VA
Level Contributor
171 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 15, 2013

Visited Panama for the first time and used this hotel recommended to us. The rooms are well appointed (we had a suit) and the breakfasts were good. The hotel is connected to a shopping mall and casino by a walkway. Driving would be challenging to anyone not familiar with driving in Latin America so rely on the very affordable cabs. This is a good hotel to use as a base for Panama excursions.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Guest,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Orange, New Jersey
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 15, 2013

Hotel is centrally located next door to Hard Rock Hotel and megopalis mall. Staff is extremely service oriented and very helpful. Pool is small and rooms are clean and spacious though a bit dated.Breakfast buffet is amazing!!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rozmir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Guest,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Santiago Senega
Front Office Manager
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 3, 2013

After I had a trip for a meeting at the Hard Rock I read the reviews here that suggested booking next door at the Radisson instead. Well - after getting there for one night - I walked next door to the Hard Rock and moved there instead. This Radisson has a few flaws. For me the worst was the erratic WiFi which simply would not hold a signal for more than a minute. If you need to be connected this place - at least my room - would be enough to leave. While the room was OK it had that very budget feel to everything. Nothing felt upgraded, including the towel rack that was barely attached to the sink. If you are expecting anything more than a budget style, you too might be disappointed.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CalCohenMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssenega, Director de Recepción at Radisson Decapolis Hotel Panama City, responded to this review, April 28, 2014
Dear Mr. Cohen,

Thank you for taking the time to share your experience with us.

On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. We are working diligently to improve the high speed internet service in our hotel. I understand that this is an important amenity for our guests, and I am truly sorry for any inconvenience this caused for you.

On the other hand, I have shared your comments with the staff and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Sincerely,

Santiago Senega
Front Office Manager
coordinador.recepcion@decapolishotel.com
Radission Decapolis Panama
+507-215-5000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Decapolis Hotel Panama City

Property: Radisson Decapolis Hotel Panama City
Address: Avenida Balboa-Multicentro, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Panama City
#3 Romantic Hotel in Panama City
#3 Casino Hotel in Panama City
#7 Business Hotel in Panama City
#12 Spa Hotel in Panama City
#17 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Decapolis Hotel Panama City 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Radisson Panama City
Hotel Decapolis Panama
Panama City Radisson
Decapolis Hotel Panama
Radisson Decapolis Hotel Panama City

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