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“Needs a lot of (competent) management attention.”
Review of The Westin Panama

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The Westin Panama
Ranked #2 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed March 27, 2013

Upon arrival I was swiftly checked-in and received an Platinum upgrade to a "Business Suite". I would guess the furniture in the living room is temporary, because it seems to be directly out of a furniture rental store and placed without much taste. Imagine a "Business Suite" with a miniscule work desk tucked into a corner..... The only light in the bedroom was from the bed lights, which makes it difficult to see anything at night. Bathroom is OK with separate shower/tub. Air-condition is so loud that you cannot have it on at night. All in all a very average to poor room experience. Small but nice pool area and fitness center are located on the upper floor.
The Executive Lounge is nicely appointed, but service staff badly needs training and oversight. Downstairs reception, bar and restaurant areas are nicely appointed and food is OK without being anything extraordinary.
Costa del Este is a comfortable 15 minutes drive from the Tocumen airport, and about the same from downtown depending on trafic, which can be heavy in Panama. It is a new (and still unfinished) upscale office and residential area, with little to no shops or restaurants. If you do not have business in the area, you are probably better of staying closer to downtown.

Stayed: March 2013, traveled on business
1  Thank WorldflyerBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban U, Quality Manager at The Westin Panama, responded to this reviewResponded April 11, 2013

Dear Sir,

I apologize for the disappointing details of your stay. I thank you for sharing them as I have already passed along for review some ideas to better serve you and other travelers next time. Please see the message sent to you and we hope we have the opportunity to show you a better experience.

Warmest,

Esteban

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Reviewed March 20, 2013

I have stayed in other Westin Hotels and the experience was always great, mainly in Florence and Auckland. But Westin Panama was a bit disapointing... I spent five nights in March. The hotel is new, it opened 4 months ago. Like all big, american hotels, it has no special charm but is OK. The service needs a LOT of improvement though. Room service took 1h10 to bring a simple caesar salad. Breakfast is served from 6:30 am on, but don't expect to have all the food available before 7:00 am. If it is included on your room charge, fine, otherwise it is not worth the price. My room was located at the executive floor, close to a very noisy maintenance room. I have complained twice about the noise but nothing was done. Therefore, sleep quality was far from being perfect. One of the nights I could hardly hear the room television because of the corridor noise. The gym is good, located on the last floor with an impressive view of the sea. Location is good, Costa Del'este only if you have to work there, as it was my case. If not, you'd rather stay near the city centre. Costa del'este is a new area still developing and far from most of the nicest hotels, shops and restaurants in the city.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank saopaulo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban U, Quality Manager at The Westin Panama, responded to this reviewResponded March 23, 2013

Dear Madame,

We are saddened to hear of your disappointing stay at our property. In the name of all the staff here at Westin Panama let me extend my sincere apologies for all the inconveniences. We appreciate the time you took to provide us with your feedback and would like to assure you the necessary actions and steps are being taken to address the issues that made your stay unpleasant. We hope to welcome you back soon to show you efforts of improvement have been made as we strive to exceed your expectations.

Atenciosamente,

Esteban Ulate
Quality Manager

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Reviewed March 16, 2013

Stayed here for a week plus on a biz trip.
It's brand new and so there was some construction activity going on (the whole area seems on a building boom)...but I wasn't bothered by any noise. My room was next to the elevators which I also thought might mean some noise, but nope!

As for fun, the Costa Del Este area is about as fun as a suburb in an upper middle-class area in the US. It's lame as hell. My company's building is right across the street, so it was convenient...but that is about all you'll find. For any fun, you have to get a car into the city and be careful: if you don't speak Spanish or look like a gringo, you could get overcharged. The hotel staff will look out for you though, and hook you up with someone reputable. And as anywhere in the world, always agree to the price before you get in or put any of your stuff in.

The staff was the best part of the hotel. In typical Latin fashion, they were extremely warm and hospitable without trying too hard or making you feel on edge. I had read sketchy things about service in Panama City and I did not find it to be true at the Westin. Service was really good.

Breakfast at the hotel is OK...(the girl who makes the omelets is really cool). Definitely try the queao nacional. BUT...my advice is to skip breakfast at the hotel one morning and go to one of the guys selling food on their bike-carts at the construction sites all around the area...and ask for a "chicheme" and dont forget to pronounce the last 'e'. It is this delicious slightly sweet thick drink made from fresh white young corn and milk. It is a really typical Panamanian thing, and you can get it right at the corner around 7-8 if you go out the front door and make a left. I am definitely having it when I go back. Just make sure you get

Dinner at the restaurant was OK. Would have liked a bit more of a selection of Panamanian cuisine, but no big deal. There is a Peruvian place down the road which was good also.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marja R, Guest Relations Manager at The Westin Panama, responded to this reviewResponded March 19, 2013

Dear David W,

Thank you for sharing your experience at the hotel. We are most gratified to know that you had a pleasant, comfortable stay and that our staff took good care of you. You are spot on with the “chicheme” as it is a delicious hidden wonder. Your input on the menu will be taken in consideration and we thank you for the valuable insight.

Be well,

Marja Vargas
Quality Manager

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Reviewed March 13, 2013 via mobile

New hotel in business area outside Panama with magnificent view. Great rooms, service and clean premices. Way(!) too much noise in hallways and from neighbours due to ultrathin doors/walls - be carefull not to get a room close to the icemachine as it will keep you awake. Great breakfast but dinner awfull. In short: remember earplugs and avoid dinner.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marja R, Guest Relations Manager at The Westin Panama, responded to this reviewResponded March 15, 2013

Dear Sir,
Thank you for taking the time to share with us and other travelers about your recent stay at the Westin Panama. It is a pleasure for us to hear that you enjoyed the facilities and services at the hotel. Your feedback is very important for us and we take it very seriously.
I would like to share with you that our engineering department is checking all the ice machines and working to reduce the noise as some are experiencing irregular loud noises. I am very sorry to hear your dinner did not meet your expectations. I will personaly verify all our procedures during our next meeting with the F&B department in order to guarantee the excelent service we are known for.
Thanks again for your comments and for giving us the oportunity to improve our services and facilities.
Regards,

Marja Vargas
Quality Manager

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Reviewed 1 week ago
Google Translation

Room Tip: En las plantas altas
  • Stayed: September 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Francisco V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this reviewResponded 6 days ago
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
Google Translation

Stayed: September 2017, traveled with family
Thank Marimattar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
Google Translation

Stayed: September 2017, traveled on business
1  Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Panama

Address: La Rotonda Avenue | Costa del Este, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Panama City
#2 Luxury Hotel in Panama City
Price Range: $150 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Panama 4*
Number of rooms: 218
Official Description (provided by the hotel):
The Westin Panama is ideally situated in Costa del Este, a premium lifestyle development with corporate offices, real estate projects, and recreational areas. Corredor Sur (Southern Corridor) connects this upscale area to downtown and the airport. Make time for a WestinWORKOUT(R) Fitness Studio session, a swim in the pool, or an indulgent Sensory Spa treatment. Eat well in the restaurant and snack bar. Inspire others in our meeting spaces that are complemented by a business center and an executive lounge. ... more   less 
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Also Known As:
The Westin Panama Panama City

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