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“Awful Service, Strange Location” 1 of 5 bubbles
Review of La Terraza Verde

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La Terraza Verde
Washington DC, District of Columbia
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Awful Service, Strange Location”
1 of 5 bubbles Reviewed January 31, 2013

I could not disagree more with each of the prior reviews. Panama City is a tough place to find budget housing, and the city is not that easy to navigate, but Terraza is in Pueblo Nuevo, a cab ride from everywhere. Even the local food is a 10-15 minute walk down dirty streets with little or no sidewalks with cars racing by. The food choices are limited to a few spots in a strip mall, but there is a supermarket.

But, the real problem here is the owner, Tania. Although friendly and helpful through email before we arrived, she forgot to arrange the taxi from the airport, despite a reminder the night before our flight. We were left at the airport for an hour while she sent a taxi. When we arrived, we requested help with laundry, info on getting to the canal, and wanting to organize a trip to San Blas (which we discussed on email). She was not helpful on any of it, and instead raced out of the hostal because she had things to do. In her absence, her father manages the place, and although he is very nice, he is not as knowledgable about how she runs things. His response was generally that Tania would be back soon.

When we tried to leave the house to get something to eat, we were stuck inside because there was a padlock on the gate and she was the only one with the key. Her father kept saying she was on her way with the key, but 5 of us were stuck waiting outside for over 30 minutes just to leave. She opened the gate and fled once again, not to return until 4 or 5 hours later, tired and not interested in helping us. When we asked about the San Blas she seemed bothered by our questions. Everything we asked was a trouble to her. She never apologized for not arranging the airport pick up, and she was consistently too busy to help us. In the morning we asked again about laundry. She said she could start it right away. It sat in the laundry room for an hour. We were also waiting to get info on the San Blas from her. Then, we found out she was taking a nap.

Our shared bath looked like it had not been cleaned that day, the floors were dirty throughout.

My husband commented that there were more animals there than employees (at least 2 dogs and a cat). Tania needs to hire someone to man the desk who can help run the hostel. Again, her father is very nice, but he is not staff.

We checked out after that first night and were very happy with our decision to leave.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank WithHusbandInTow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

Traveler rating
    8
    3
    1
    2
    1
See reviews for
1
5
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Panama
1 review
5 of 5 bubbles Reviewed January 16, 2013

Was my first experience in the hostal called La Terraza Verde in Panama City, their include breakfast for free, good customer service, good space and good sleep. Also the place is green and big.

Good place!

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 15, 2012

Hello! I want to leave my comments about this great new place in Panama city. It was very clean and comfortable every place of the house invite you to rest and relax. The Green terrace is simple lovely, with the palms trees and banana trees around. The personal of this place is a young couple and they really make you feel like at home. I did not have any tape of problem when I stayed here and I enjoy every minute of my day. I recommended this place. For young people that want to stay in a economic but lovely place. Is near everything but at the same time have this calm ambient of the interior of Panama, that most of the people look for and enjoy.

Room Tip: All the rooms are great, cause it`s a new place so is all clean and nice!
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lucia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania B, Proprietario at La Terraza Verde, responded to this review, December 23, 2012
Thanks a lot, one more thanks for your positive feedback!
We love to hear that the guests have a good time in the Hostal, because of the good service and proper cleanning.
We are always looking forward to have you again when you come to visit Panama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Terraza Verde

Property: La Terraza Verde
Address: Pueblo Nuevo, Calle 9, Casa 44, Panama City 0857, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #52 of 110 Specialty Lodging in Panama City
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
La Terraza Verde is the perfect location for travelers looking for a green place in Panama City. When it comes to staying in a place nothing is more important than feeling comfortable. But sometimes that "little extra comfort" turns out to be too expensive. "La Terraza" is a new option for travelers on a budget but who are still looking for a nice and quiet place to stay. ... more   less 
Also Known As:
La Terraza Verde Panama/Panama City

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