I went on April 26 in the morning to view the installation of this beautiful hotel in his soft opening phase. I noticed lots of eating venue and decided to bring my foreign customers for coffee. I was advised to use the shop and go coffee shop and drink it at the chao restaurant. In the afternoon I went there. I notice lots of employess wearing black clothes greeting customers. Sense of arrival was good. Then we moved to the M1 and ask where to seat since there are lots of space to sit down. There were three persons greeting us at the same time... Funny enough another one came to ask for the drinks. He had NO menu, NO Prices, but knew it by heart. After around 8 minutes the coffee and tea came, but NO napkins, no sweets, just tea and coffee. I asked for a piece of paper, but got it after I paid. I noticed that in front of the restaurante there were so many employees all talkitng to each other, but not paying attention to the customers. I tried to get the attention and ask for the bill, but it took me to shout in order for me to get the bill. It needs a lot of training and sensitivity to leave a better impression on the guests. What a pity
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