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“TOO MANY EMPLOYEES GATHERING WHILE CUSTOMERS NEEDING HELP”
Review of Ciao

Ciao
Ranked #260 of 1,031 Restaurants in Panama City
Cuisines: Pizza
Restaurant details
Panama City, Panama
Level 2 Contributor
8 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“TOO MANY EMPLOYEES GATHERING WHILE CUSTOMERS NEEDING HELP”
Reviewed April 27, 2012

I went on April 26 in the morning to view the installation of this beautiful hotel in his soft opening phase. I noticed lots of eating venue and decided to bring my foreign customers for coffee. I was advised to use the shop and go coffee shop and drink it at the chao restaurant. In the afternoon I went there. I notice lots of employess wearing black clothes greeting customers. Sense of arrival was good. Then we moved to the M1 and ask where to seat since there are lots of space to sit down. There were three persons greeting us at the same time... Funny enough another one came to ask for the drinks. He had NO menu, NO Prices, but knew it by heart. After around 8 minutes the coffee and tea came, but NO napkins, no sweets, just tea and coffee. I asked for a piece of paper, but got it after I paid. I noticed that in front of the restaurante there were so many employees all talkitng to each other, but not paying attention to the customers. I tried to get the attention and ask for the bill, but it took me to shout in order for me to get the bill. It needs a lot of training and sensitivity to leave a better impression on the guests. What a pity

    • Value
    • Service
Helpful?
Thank luispanamaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DecameronHotel, Guest Relations Manager at Ciao, responded to this review, May 15, 2012
Mr. Luis Panama Dubai

Thanks for checking out our installations Mr. Luis Panama Dubai, our designers worked hard to make it what it is today. We are sorry not all of our staff was up to your needs. They all really have spirit, and we are glad you were able to see that demonstrated upon arrival. You have given us a great suggestion about training. We are on it 100% to make sure every single member of the band wows you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first

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