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“Not in any way up to Hilton standards” 2 of 5 bubbles
Review of Hilton Garden Inn Panama

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Hilton Garden Inn Panama
Ranked #23 of 116 Hotels in Panama City
Certificate of Excellence
Aberdeen Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not in any way up to Hilton standards”
2 of 5 bubbles Reviewed January 10, 2013

I prefer and stay at Hilton's and this certainly will not be a return trip for me. I stayed over a week and never once was my room vacuumed, even after I asked at the desk to have it done. Likewise the hall outside my room had never been been vacuumed during my stay and was quite dirty. My blanket was stained and I had asked for that to be changed and it was not. I won't go on and on, but I will say the staff was very friendly, they are just woefully lacking In training at all levels.

  • Stayed January 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mariannecoastaccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana A, Guest Relations Manager at Hilton Garden Inn Panama, responded to this review, January 11, 2013
Dear Guest,

Thank you very much for completing our survey, we apologize in advance for any inconvenience that occurred during your stay.
We want to satisfy our customers and provide the best service so your comments are of great importance for Hilton Garden Inn Panama. Your comments was referred to Housekeeping Manager.

Our goal is to satisfy our customers is our guarantee.

We hope to see you again, and thank you for your loyalty.

You can count on us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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711 reviews from our community

Traveler rating
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    95
    31
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Los Angeles, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 7, 2013

Having seen the good reviews for this hotel, and because we are frequent Hilton customers, we chose this hotel for a Christmas vacation. We ended up quite disappointed. The location is OK, in an area with a lot of other hotels. But it's 3/4 of a mile from the coast and a long way to Casco Viejo, which we found to be the most interesting part of the city. The building is new but very poorly built. Our shower didn't drain so there was always standing water, doors didn't shut properly. If we took a shower mid day it was likely to be cold water only.

One big complaint was with the cleanliness. Our room's carpet had staples, pins, crumbs and dirt when we arrived and never seemed to be vacuumed during our entire week stay. The halls had dust and paint from construction that just stayed and stayed. Whenever we were seated for breakfast the table was wet and full of crumbs. Obviously they never cleaned anything, which made us wonder about the kitchen...

Our other issue was with the service. While all staff members were very friendly, they NEVER followed up on anything. On our second night there was a loud party in the meeting room above us. We called the clerk at the front desk, who promised to look into it and call us back. One hour later still no call. So we called again. This time they promised the party would be over in 20 minutes. Another hour with no change and we went to the front desk to confront them in person. This time they promised the party would end by midnight, i.e. in 2 hours! Same story when we asked for shampoo, which the maid failed to provide. Same thing when they didn't provide hand towels, etc. We found it very annoying to have staff promise to do something and then completely blow us off.

When we first arrived, we obviously didn't know much about the city. We asked how much a cab to Casco Viejo would be. Instead of answering the question they directed us to a driver who wanted $20. We pushed back and got him down to $10. The next day we hailed a cab from the street who charged us $3. We realize that hotel car services are always more expensive, but can't they just give us the information we asked for?

We've never been to Panama before but have visited many hotels throughout Latin America. This one was by far the dirtiest and worst managed of the lot. We can't explain why other reviews are so positive, except that our standards are obviously different.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Bumdorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana A, Guest Relations Manager at Hilton Garden Inn Panama, responded to this review, January 11, 2013
Thank you very much for your comments, we apologize in advance for any inconvenience that occurred during your stay.
We want to satisfy our customers and provide the best service so your comments are of great importance for Hilton Garden Inn Panama. Your comments was referred to Housekeeping Manager.

Our goal is to satisfy our customers is our guarantee.

We hope to see you again, and thank you for your loyalty.

You can count on us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
América, Managua, Nicaragua
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

An amazing hotel! Clean, comfortable, incredible location and the staff is VERY helpful and supportive of your needs.

The hotel itself is recently new, so expect great things everywhere. I had a nice experience and the price is extremely reasonable (breakfast included).

Highly recommended!

Room Tip: There is a lot of construction going around the hotel, so make sure you get a room facing the street...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jayamal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana A, Guest Relations Manager at Hilton Garden Inn Panama, responded to this review, January 11, 2013
Dear Guest,

Thank you very much for completing our survey. We want to satisfy our customers and provide the best service so your comments are of great importance for Hilton Garden Inn Panama.

We hope to visit again and we promise.

You can count on us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Maarten-St. Martin
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

We unfortunately only stayed one night in this beautiful new hotel. Good rooms, great bed, great value, and stunning view from our 15th floor room. On the 16th there is a wonderfull hot tub. Friendly staff and great location. Not more to wish for!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Wendy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana A, Guest Relations Manager at Hilton Garden Inn Panama, responded to this review, January 11, 2013
Dear Guest,

Thank you very much for your wonrderful comments. We want to satisfy our customers and provide the best service so your comments are of great importance for Hilton Garden Inn Panama.

We hope to visit again and we promise.

You can count on us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bc
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 21, 2012

This hotel is only about 2 years old. Looks older, but I think that is just the way they build them in Panama. Even so, it was nice and the employees more than made up for any short comings of the hotel. The hot breakfast was excellent, with numerous dishes to choose from, plus fresh made omelets and eggs to order. Beautiful view of the city skyline. Great location, near many local shops and directly across the street from a casino. The staff was fantastic and helped with anything we needed. We would certainly recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BCTravelerBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana A, Guest Relations Manager at Hilton Garden Inn Panama, responded to this review, January 11, 2013
Dear Guest,

Thank you very much for your comment. We want to satisfy our customers and provide the best service so your comments are of great importance for Hilton Garden Inn Panama.

We hope to visit again and we promise.

You can count on us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
190 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 504 helpful votes
4 of 5 bubbles Reviewed December 14, 2012

Staff is great, rooms are the usual Hilton Garden Standard and Theme (everything you expect at a Hilton Garden anywhere in U.S.).

It is located within walking distance of downtown Panama, and banking district. Walking around during the day is no problem, but after dark, the interesting "night folk" come out, so be aware of your surroundings.

Make sure you get a room away from the construction going on next store to the Hotel. At 7 a.m. every morning, the construction begins, and that is your wake up call to start the day (you have no other option until construction is complete). If you like to sleep in, or are a day sleeper, this is not the Hotel for you. It is not there fault. They have no control over construction next door, and if you can get a room on the other side of the building (away from the construction), you will not know it is going on.

Breakfast Buffet is Good and usually included in the room rate so take advantage of it.

Internet works fine, and is free. Internet also works anywhere in the Lobby.

Once construction is over, I would have no qualms about staying there again, since it is conveniently located.

Room Tip: Room on the other side of the building "opposite" building construction next to Hotel!!!!
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank Critics_Critic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
78 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed December 10, 2012

The hotel was new and clean, nicely decorated. Our room was nice sized and suited our purposes. Gym and rooftop hot tub looked lovely, too bad we didn't get to use them. The hotel must have been hosting someone, as there was security everywhere which was very strange for a low class hotel. Or maybe it's just the neighborhood (not somewhere I would want to hang out at night). Overall though a good stay for the price.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yadin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Panama

Property: Hilton Garden Inn Panama
Address: Eusebio A Morales y calle 49 A oeste | El Cangrejo, Bellavista, Ciudad de Panamá, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 116 Hotels in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Garden Inn Panama 3.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Hilton Garden Inn Panama Panama City

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