I booked online and advance paid for my room ($654.50 USD) also booked 1 KING BED EVOLUTION ROOM. When I arrived onsite they said that the room was not available and that they have another room with two double beds. I accepted the room and asked to get into the proper room the next day - they said no problem. The next day they moved me to the proper room. But when I left and got home I checked my credit card statement and they had billed me an additional $730.82 USD. I can understand paying additional charges for in room service - but bill me the difference don't just bill me again for what was already pre-paid. So I sent an email to the contact at the Hotel and yes they say they had made a mistake and I would be returning the payment. Still no credit on my card.
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- Also Known As:
- Hilton Garden Inn Panama Panama City