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“Fantastic value & service!!”

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Hilton Garden Inn Panama
Ranked #33 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed July 24, 2012

My husband & I stayed at this lovely hotel for 2 nights (21 & 22 July) and were really impressed with the service, the comfort of our room, breakfast and overall value for money. I made the booking on bookings.com and was a little worried that I couldnt find a review on the hotel, but it was in a good location and the photos looked good, so we thought we would give it a try. The rate we booked was for room only & in the special requests section, I cheekily asked for complimentary breakfast. Surprisingly, they honoured my request, providing us with complimentary breakfast & it was fantastic with lovely fresh fruit, a good variety of hot & cold foods, great service and eggs cooked to order (yummy omelettes!). Being a hotelier myself, I would be proud to manage a property of this quality with such lovely well-trained and friendly staff. Well done Hilton!!

Room Tip: I booked a king room on bookings.com & ended up being allocated room 1009 which was very good...
  • Stayed: July 2012, traveled as a couple
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2  Thank escargot748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana A, Guest Relations Manager at Hilton Garden Inn Panama, responded to this reviewResponded July 31, 2012

Thank you for choosing our Hotel Hilton Garden Inn for your visited Panama City, at the same time, we would like to thank you for your wonderful comments.

You can count on us. Our Satisfaction is our priority.

Sincerely,

Tatiana A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 - 335 of 777 reviews

Reviewed July 22, 2012

This property was recently opened in May 2012 and is not entirely complete. Despite the construction on several floors, it is a beautiful hotel. Unfortunately, we were met by a comedy of errors from well meaning, but not well trained staff. On the hotel website, it indicated free airport transfer. When booking our hotel stay, we requested to be picked up at the airport upon arrival. However, we cleared customs and there was no one there. When we called the hotel, they were dumbfounded but said they would have someone there in 20 minutes. One more call and one hour later, we were picked up. At check-in, they had trouble processing our AMEX card. The next day, they didn't have trouble with it. When we went up to our room, neither key worked. Maintenance had to come up and change the battery in the card reader. In the evenings for turndowns, they left one set of towels for four people. When we checked out, they charged us $50 for the airport transfer. They said the free airport transfer on the website was a mistake. We challenged it and the fee was removed. The property is very beautiful and the staff are very nice and well meaning. As they become more experienced in their jobs, this will be a great hotel for business travelers.

Room Tip: Make sure you are several floors above the floors that are under construction.
  • Stayed: July 2012, traveled with family
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2  Thank Gone2TheBeachPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana A, Guest Relations Manager at Hilton Garden Inn Panama, responded to this reviewResponded July 31, 2012

On behalf of all the Hotel Hilton Garden Inn Downtown Panama staff, we would like to apologize for the inconvenience that you've had during in your stay and, at the same time,
We would like to thank you for your patience and consideration.
We are looking forward to offering an exceptional service and each of your comments will be taken into account.
You can count on us and your satisfaction is our priority.
Sincerely,

Tatiana Angulo.

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Reviewed yesterday
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  • Stayed: August 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank arishellalonzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago
Google Translation

  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 816helberthm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: August 2017, traveled with family
1  Thank Karol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elianny D, Guest Relations Manager at Hilton Garden Inn Panama, responded to this reviewResponded 5 days ago
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Reviewed 4 weeks ago
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Room Tip: Ne pas prendre les chambres finissant pas -01, elles donnent sur l'immeuble à côté en vis-à-vis.
  • Stayed: August 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank FVIG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elianny D, Guest Relations Manager at Hilton Garden Inn Panama, responded to this reviewResponded 4 weeks ago
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Reviewed 4 weeks ago via mobile
Google Translation

Stayed: August 2017, traveled as a couple
1  Thank KARABOTERO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elianny D, Guest Relations Manager at Hilton Garden Inn Panama, responded to this reviewResponded 4 weeks ago
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Additional Information about Hilton Garden Inn Panama

Address: Eusebio A Morales y calle 49 A oeste | El Cangrejo, Bellavista, Ciudad de Panamá, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #33 of 115 Hotels in Panama City
Price Range: $61 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Panama 3.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Hilton Garden Inn Panama Panama City

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